Towbin Dodge RAM

I recently bought a new 2011 Dodge Ram Bighorn. The salesman, Gary Lyons, did a good job, but I really didn't like the fact that I was not encouraged to walk the lot and see their inventory. Instead, G salesman, Gary Lyons, did a good job, but I really didn't like the fact that I was not encouraged to walk the lot and see their inventory. Instead, Gary brought out what he wanted me to see/buy. Good thing I knew what I wanted!! The thing that has upset me the most was what (has) happened *after* the sale. Gary seemed more concerned with his next sale than he was making sure the truck I bought was delivered to me properly. I needed running boards and a bed liner. The running boards were put on the day of the sale, but I ended up waiting a total of 3.5 hours to take the truck home after the sale. When they brought the truck out, it was dirty and still had the window decals all over it. I had to take those off myself. The customer service agent (not Whisper), told me that "they washed the wrong truck. We're so sorry.". At that point, I had been at the dealership for nearly 8 hours and my pain meds had worn off (I am a disabled Vet and I have prosthetic knees). It also took them nearly another hour to put gas in the truck. In the meantime, they had sold my trade in, which was fully detailed/clean (by me, before the trade), and even allowed a prospective buyer test drive MY truck with my personal possessions in bags in the bed of the truck. I also needed a bedliner, which we included in the sale, and that was not in stock. To this day, a month later, I still don't have a bed liner and I've had to keep after these people to put one in. They made an appointment for me to get this installed without checking with the parts people and I drove 30 miles to the dealership on one of my precious days off, only to find that the bedliners they had had been damaged in shipping and no one called me to tell me this. I am regretting ever buying my truck from Towbin Dodge. They are way too far out of the way for me and their service after the sale is simply horrid!! This entire buying experience has shown me that, next time, I will make my purchase from Chapman, or another Dodge dealer, and I refuse to let them give me this same kind of run around. Towbin wants to get your money, and as soon as they do, they want you to go away and not bother them with their service obligations or what they promised *before* the sale, and was included BY CONTRACT in the sale. NEVER AGAIN TOWBIN DODGE!!! More

So happy with my experience in the Service department today! :) I took my new Nitro in to have cruise control put on, honestly expecting at least an all day if not over night wait...I got a phone call ab today! :) I took my new Nitro in to have cruise control put on, honestly expecting at least an all day if not over night wait...I got a phone call about 3 hours later. When I went to pick it up, my truck was also washed and my low tire pressure gauge was off. I didnt even have to ask. :) Bomb. More

Okay, so after a very poor experience in buying my Dodge 1500 BigHorn, I had a few issues that sales promised would get fixed. I was worried I would have a poor experience in service too. But on the contr 1500 BigHorn, I had a few issues that sales promised would get fixed. I was worried I would have a poor experience in service too. But on the contrary, Rick Walters in service was just the OPOSIT. I explained to Rick some of the promises sales gave me… of course the promises weren’t very accurate… but Rick assured me that he would take care of it… and taking care of it he did. He was able to address all of the issues and take care of my concerns. This is the first time the quality of customer service was above and beyond what should be expected from a dealership. I hope they keep Rick around for many more years… because he is the ONLY person I trust with my truck. Thank you Rick Walters. More

I've been to several dealers in town and when I finally decided to come to Towbin I got the best customer experience I've ever had. In the last 5 years that I've been in Las Vegas I've had 3 different car decided to come to Towbin I got the best customer experience I've ever had. In the last 5 years that I've been in Las Vegas I've had 3 different cars but after my current purchase with Towbin Dodge I don't think I'll need to find another dealer to do business with. I would defiantly recommend this dearship to anyone who's looking to buy a new or used vehicle. Prim got me the best deal possible and I found it as a win win and walked away extremely happy with the deal I made with this dealership. Lois made the experience even better with making sure everything went thru smooth, without her help I don't think my experience would of been as pleasant as it was. Thanks for my new 2011 Dodge Durango Towbin Dodge! More

a few years a ago i purchased my 2008 dodge ram from towbin dodge, recently i lost my owners manual. i called chrysler to get a replacement and was told that it would cost 65$. i went to towbin dodge to towbin dodge, recently i lost my owners manual. i called chrysler to get a replacement and was told that it would cost 65$. i went to towbin dodge to see if they would let me get another manual i was helped by a girl from customer service named lois, she did not have the extra manual but offered to print me one from the dodge website, and i definitely appreciate her going out of her way to do this for me and i will certainly be shopping at towbin dodge once again... More

I am glad I went to Towbin Dodge to trade in my old Ford Ranger. Right away, when my Mom and I walked up to the dealership, sales-person Emal greeted us by introducing himself with a handshake and asking Ranger. Right away, when my Mom and I walked up to the dealership, sales-person Emal greeted us by introducing himself with a handshake and asking how he could help us out today. I immediately told him ALL my information-lol-(in other words I was thinking to myself" This is what I have to work with-if this is a terrible experience or long and grueling then I'll just leave) He took us inside where we could sit in the stylish,fun lobby complete with the Blue Genie booth for kids ( The Blue Genie is one of the main sales managers behind the scene who helps coordinate the team) Emal was polite and filled out the paperwork FOR me to get things going. Sales-person named T Lim was helping Emal learn the ropes and was very FUNNY-cracking small little jokes to ease the tension of whatever news he might would be getting back from the banks,etc..makes the negotiating process enjoyable. My Mom and I enjoyed the nice cool lobby,chatting, drinking coffee and soda watching the Chopper video playing behind the beautiful Dodge Rams in the showroom floor while these two and Steve Mcintosh were going to bat for us in the back with the banks. To make a long story short: Towbin paid off my existing car loan,accepted my old trade in,hooked me up with a Cherry Red Dodge Nitro with leather seats,6 disc cd changer,sunroof....a hairdryder outlet in the back-haha. To put the icing on the cake, Steve Mcintosh also wrote up a contract for me in which I have Gap Insurance,Roadside assistance;basically all I have to do this summer is get in and drive-what a relief! Upon presenting me with the keys, Lois was knowledgeable about the vehicles features but since I was short on time before work-she was accommodating and offered her further assistance at my convenience. Towbin has nice people working for them from the Grande Heffe on down... It was a pleasant experience and I can truly say even if Steve,Emal and T hadn't worked out something for me, I still would not have regretted visiting their dealership because they weren't snobby and they did treat me with respect!!! More

Jabar Nicholson was my service advisor, he was very courteous and professional. I took my new vehicle in for window tinting and he assisted me in upgrading my wheels along with Scott Stephens the Gener courteous and professional. I took my new vehicle in for window tinting and he assisted me in upgrading my wheels along with Scott Stephens the General Manager at a very good price. These guys really try to be the best! More

I highly recommend this dealership! I bought a brand new Challenger; got it home and a short while later realized I hated the color Hemi-Orange (even though everyone else seems to love it). The GM Scott Ste Challenger; got it home and a short while later realized I hated the color Hemi-Orange (even though everyone else seems to love it). The GM Scott Stephens went out of his way to assist me in trading the vehicle back in and acquiring the color I wanted. I just went through a Bankruptcy and I was lucky to get the loan on the orange vehicle; however, getting a new loan within thirty days of the first seemed impossible. I really didn’t think it would happen, but this guy went out of his way to help me. He never talked to me in a way that I didn’t believe what he was telling me. It took about sixty days and Scott even sent me a text everyone once in a while indicating he was “still working on getting it changed out." The dealership didn’t have to do anything for me. Even the sales person Sunny went out of her way. She told me the owner "Chopper" said he was going to make the trade happen. They did! (And they didn’t have to). Everyone involved in both deals were Gary, Andy Dario, Sal and Krissey in Customer Service. I'm telling you, these people are committed to a win/win deal. More

I was very pleased with our sales associate Kimberly Peppard. She was extremely helpful and made our experience a pleasant one. The finance Manager, Paul S. was also an enormous help. He fully explaine Peppard. She was extremely helpful and made our experience a pleasant one. The finance Manager, Paul S. was also an enormous help. He fully explained everything in detail and we left confident that we knew exactly what we were signing. More

I actually went in for an oil change for my 2009 Charger and was looking at the new Challenger's. Travis came and was so nice and knowledgable that we ended up buying my dream car when I thought I couldn't. and was looking at the new Challenger's. Travis came and was so nice and knowledgable that we ended up buying my dream car when I thought I couldn't. He never pressured us whatsoever. I like Towbin Dodge because my husband bought his truck last year there. I bought my Charger at Chapmon Dodge and I will never go back there again. Joe the finance guy was awesome as well. Krissey gave the the tour of my car and was absolute faboulous! The only problem I did expierence was when I was walking around the car with Krissey and Travis we had noticed that they never dried off the car from the car wash so there was tons of water spots and there were several scratches on the car. Travis said don't worry just bring it back and he will have them buff it out. That and only that was the only problem! Thanks Towbin Dodge for another wonderful Experience again!!!! More