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Torrington Toyota - Service Center

Torrington, CT

4.9
189 Reviews

189 Reviews of Torrington Toyota - Service Center

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April 10, 2019

Excellent, professional dealership I took my Tacoma in for scheduled maintenance, “Vance” waited on me in the service department. He is a true professional, very respectful person and m More

by Mailly, Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance
Apr 10, 2019 -

Torrington Toyota responded

Hello Dave. We appreciate you bringing your Tacoma in for scheduled maintenance, and for your kind words for Torrington Toyota. Thank you for sharing your positive experience with Vance, and are very glad to hear that your time here was satisfying. We look forward to your next visit!

April 09, 2019

Great service Great Experience from the Entire Staff. Vance and Nick are always ready to answer any questions I have and are very knowledgeable when it comes to th More

by Fmbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2019 -

Torrington Toyota responded

Hello! Thank you for taking the time to talk about your positive experience in Torrington Toyota's Service Department! We love hearing how Vance and Nick have had a great impact on your visit here, and were able to assist you with your vehicle and servicing information. Thank you for coming in, and we look forward to your next visit!

April 06, 2019

Great Experience from the Entire Staff I purchased my 2018 Tacoma from Torrington Toyota about a year ago after visiting multiple dealerships based on their selection, customer service and More

by Sam7680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Utecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gil Zollarcoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance Williams
Apr 08, 2019 -

Torrington Toyota responded

Hi Sam! Thank you for taking the time to write about your experience over the year, we love hearing how positive Torrington Toyota has been through out your purchasing and servicing journey! We look forward to assisting you in the near future.

April 03, 2019

Excellent Service and Help I needed to replace the engine in my car, and Vance helped me big time with the process. His service and the work done on my car was excellent, the he More

by sempay24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance
Apr 08, 2019 -

Torrington Toyota responded

Hi there! We are sorry that your vehicle's engine needed to be replaced, but we are so happy that you trusted us to assist you! Thank you for taking the time to leave this review, and to share your experience with Vance and the Service Department. If you need anything, feel free to give us a call!

March 26, 2019

Excellent rating. Brought in my 2017 Highlander for the 20K service. Vance Williams was very pleasant, friendly and professional. Vance answered all my questions bot More

by jimlanglais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance Williams
Mar 29, 2019 -

Torrington Toyota responded

Hello! Thank you for bringing your 2017 Toyota Highlander in for your 20K mile service! It is good to know that Vance was professional and informative, answering all questions that you had. We appreciate your time and the staff at Torrington Toyota is looking forward to your next visit here!

March 22, 2019

Best crew! Always excellent service, and they were willing to go beyond and drive me home, so I didn't have to wait there for the car. More

by Chris1431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Williams, and others
Mar 25, 2019 -

Torrington Toyota responded

Hello Chris, Thank you for taking the time to write a review for Torrington Toyota! We appreciate your time in our dealership, and know that your time is valuable! If we can make things easier for you, we will go above and beyond to make sure that you are not held up throughout the day. Thank you for trusting the Service Department with your vehicle. We are looking forward to your next visit!

March 09, 2019

Fast, friendly and wonderful service. I have been a Toyota customer for over a decade and in that time I have never been disappointed. The service department is very pleasant and efficien More

by satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names.
Mar 12, 2019 -

Torrington Toyota responded

Hello, Thank you for taking the time to leave a nice review about your experience with Torrington Toyota's Service Department. We are happy to hear that you have been a loyal Toyota fan for all of these years, and that really proves that Toyota makes some fantastic vehicles, while keeping customers happy! Thank you for the kind compliments on our service department and the staff, it is good to know that we have earned your trust! Thanks again!

March 04, 2019

Consistent customer service The service department is A-1. I own three Toyotas and wouldn't bring them anyplace else. Vance Williams is top-notch, honest, and dependable. More

by rperreault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance WIlliams
Mar 12, 2019 -

Torrington Toyota responded

Hello! Thank you for your compliments for Vance Williams, and our Service Department. It is great to hear about your positive experience with Torrington Toyota! We appreciate your loyalty and are looking forward to many visits with you!

March 01, 2019

5 star review Always have great and friendly service, I’m very pleased from start to finish, I can’t say enough about how great they are. My daughter bought a new c More

by Robin Rav 4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Zollarcoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance in service is always welcoming and there to help me when I have questions and concerns and I give him 5 stars.
Mar 12, 2019 -

Torrington Toyota responded

Hi Robin, Thank you so much for your kind review, it was a pleasure doing business with you and your family! We hope that your son and daughter are pleased with their vehicles for years to come. Please don't hesitate to contact Gil if you need anything down the road. Thank you for your time and business!

January 20, 2019

A Service visit to driving away in New Camry in one day Service visit no appointment, Vance was excellent! While waiting looked at 2019 Camry XSE. Had to have it! Saw Tee Hamzy in Sales who was fantastic! More

by Dwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance Williams, Dan Urso, Dave (finance)
Jan 22, 2019 -

Torrington Toyota responded

Hi Dwayne, We feel the same way about drooling over the 2019 Toyota Camry XSE, we are glad that you had the same reaction, and got your own! Congratulations! When we have something you see yourself driving, the staff at Torrington Toyota makes it reality. Thank you for servicing your vehicles with our dealership, and for purchasing your new Toyota!

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