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Torrington Toyota - Service Center

Torrington, CT

4.9
189 Reviews

189 Reviews of Torrington Toyota - Service Center

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October 27, 2019

Great communication, no surprises Nick (if I recall the name) was great at keeping me apprised of suggested service and progress. (This was the 90000 mile service, plus serpentine belt More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 28, 2019 -

Torrington Toyota responded

Hello David, Thank you so much for your kind words about Nick, he is delighted to hear of your kind words! Having your vehicle serviced with Torrington Toyota really shows you love to take good care of it! We thank you for your time and business!

October 27, 2019

5000 Mille Check Fantastic Service every visit! Always friendly and Prompt! Also will make time if no appointment If possible. Informative when asking about th More

by P. Moskal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 01, 2019 -

Torrington Toyota responded

Thank you P. Mosskal for taking the time out to mention the wonderful service you received from us here at Torrington Toyota. What we do here is not out the norm for us, we are a family owned dealership and that is what sets us apart from the rest. We want you to have a wonderful experience each and every time you visit us, with that being said we will see you at your next service date.

October 18, 2019

Great Service Brought my old (2008) car in for a 100,000 mile service and safety check - Vance and the whole team were friendly and helpful. Everything was taken ca More

by Susan O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance
Oct 23, 2019 -

Torrington Toyota responded

Susan, thank you our service department and Vance will pleased and excited to hear that they have earned your recommendation, our team truly appreciates the time you took to write this review and share your experience.

September 20, 2019

Excellent! Great dealership! Came in for my 10,000 mile service. Vance was friendly and polite. Dave the owner and Randy my salesman made sure to come over and s More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance
Sep 25, 2019 -

Torrington Toyota responded

Thank you John we truly appreciate your remarkable review as well as your business we are absolutely delighted that your experience met your expectations. Please let us know if there is anything we can help you with in the future.

September 04, 2019

Oil change Fast friendly service from all the guys in the service department. Pleasure to bring my car there and the waiting area is very neat and clean More

by Penn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Williams
Sep 11, 2019 -

Torrington Toyota responded

Hello, Thank you for taking the time to let us know how your experience went! We work hard making the experience as smooth, and impressive as possible. Thank you for your time with us, we look forward to seeing you at your next appointment.

August 30, 2019

Terrific! author Mrs. C We have been going to the dealership the last three years when we moved to Connecticut. We had a great dealership and relationship in New Jersey and More

by Joseph Cardinale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Williams
Sep 04, 2019 -

Torrington Toyota responded

Hi Joseph, Connecticut is a fantastic place to live! Thank you for selecting us as your trusted dealership since your move, and for your kind words for the staff at Torrington Toyota. We always appreciate your loyalty and are looking forward to your next visit!

August 24, 2019

Service We love the entire staff at Torrington Toyota, it is so easy to have our 2017 Rava serviced. we never have trouble making an appointment and they are More

by Rosad
Recommend Dealer
Yes
Employees Worked With
David Utecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Klonowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Torrington Toyota responded

Dear Rosad, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and we look forward to seeing you in the future.

August 02, 2019

Excellent customer service I’m very pleased with the service in the service department. Very friendly and personable will be back for all my trucks service. Thank you Vance More

by Penn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance Williams
Aug 08, 2019 -

Torrington Toyota responded

Hello!! Thank you for leaving a 5 Star Rating for Vance and the Service Department at Torrington Toyota. We appreciate you bringing your truck in for servicing and will consider us for your future servicing needs!

July 29, 2019

Fabulous Customer Service Chris' customer service was excellent! He was available to answer my questions and work with me while trying to repair my front bumper. Mr. Urso was a More

by BobbiB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Utecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Urso; Chris Heuschkael
Jul 31, 2019 -

Torrington Toyota responded

Hello! We are so happy to hear that you've had a pleasant experience with Chris, the Autobody Manager. We are always looking out for our customers, because if it weren't for you, there'd be no "us"! Thank you for stopping in and allowing us to assist with your vehicle needs.

July 20, 2019

5000k mile checkup So today I took my RAV4 in. All is well with my vehicle. Pleasant staff, clean comfortable waiting room. Restrooms and vending machines available. I w More

by Kathyw459
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey
Jul 22, 2019 -

Torrington Toyota responded

Hi Kathy, Thank you for trusting us with your vehicle! We understand that sometimes it can get a little nerve wracking when it comes to your vehicle and source of transportation, but it is good to hear that our environment and process helped ease your nerves. Thank you for taking the time to leave this kind review, and for recommending us to your family and friends! We hope that we will be seeing you in the future.

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