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Torrington Toyota - Service Center

Torrington, CT

4.9
189 Reviews

189 Reviews of Torrington Toyota - Service Center

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September 08, 2020

I have been going to Torrington Toyota for 4-years and they are always efficient, friendly and professional. Keep up the great and terrific work! More

by Joseph Cardinale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Williams, Corey Moore
Sep 14, 2020 -

Torrington Toyota responded

Hi Joseph, thank you so much for your positive words, and for your friendship and loyalty throughout these 4 years. We really appreciate everything. Thank you for coming in to Torrington Toyota!

August 26, 2020

Had a recall on my FJ fuel pump. Service Dept. scheduled and appointment and reviewed all that was involved. Answered all questions without hesitation. Very professional. I highly recommend both Sales and S More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 14, 2020 -

Torrington Toyota responded

Hey Bob! Thank you for bringing your Toyota FJ into the service department so we could take care of that recall for you! It was a pleasure to assist. Take care!

March 29, 2020

Beware of Service Advice I took my 2017 RAV4 Hybrid in for an oil change, tire rotation and check of fluids etc. on March 26, 2020. The mileage was 24590 at that time. Previou More

by Not a happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Moore
Mar 30, 2020 -

Torrington Toyota responded

Hello, I apologize for the incorrect selection on the multi-point inspection, unfortunately we lost 70% of our staffing and went to an automated system which created an error in the paperwork, we will do our part to assure this won't happen again. We value as our customer and appreciate your feedback. This change has been difficult adjusting for all of us. We always take pride in treating our customers as family, and nothing less. Thank you for understanding. If you have any questions, or if we can make the mistake up to you, please don't hesitate to give us a call at (860) 482-9496.

Mar 30, 2020 -

Not a happy customer responded

I am sorry that the staffing levels have been cut due to the Corona virus. These are certainly stressful times for all of us. Let's just say that if the filters were not inspected for whatever reason, I simply needed to be made aware of that. Thank you

March 10, 2020

Once again Vance took care of me, the sevicethat was required was performed in a timely manner by Kurt the technition. When ever I need service to my tacoma, Torrington Toyota always has the best servic More

by Dave Tonetti
Recommend Dealer
Yes
Employees Worked With
VANCE, Kurt
Mar 11, 2020 -

Torrington Toyota responded

Thank you Dave for your great review, Torrrington Toyota is always thrilled to hear of our customers awesome experiences. Dave for your convenience, you can visit https://www.torringtontoyota.com/service/ to use our online form to schedule your next service appointment, or call (860) 482-9496. We look forward to seeing you again in the future.

February 26, 2020

We have purchased 5 vehicles from Torrington Toyota, always a good experience with no surprises or tricks. Tee is our man. Recently serviced the Tacoma and Camry and I can honestly recommend Torrington More

by winstedraggie
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Torrington Toyota responded

Jim and Jerri, Wow thank you first-off for being a dedicated and loyal Torrington Toyota customer. Tee has an extraordinary way of ensuring that his customers are comfortable and is very forthcoming so when you are with him you can relax.

February 03, 2020

Bought my RAV4 hybrid from Tee last August and it was a totally pleasurable experience. He , Dave and Danny treated me like family. Just got back from my first service and was equally well treated by Nick More

by DENISMARTIN
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2020

Terrific! author Mrs. C What can I say; as always the customer service and care and quality never changes. Although there are other Toyota's closer to my home I still rather More

by Joseph Cardinale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance Williams, Corey Moore
January 21, 2020

My wife and I both purchased new vehicles from Torrington Toyota. We have had our services and oil changes done there since and love the dealership. They have great people who are friendly and informative. T More

by sschwartz74
Recommend Dealer
Yes
Employees Worked With
Randy Klonowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory, Nick, Vance
Jan 23, 2020 -

Torrington Toyota responded

Torrington Toyota would like to thank you and your wife for being loyal customers, this is an amazing 5 star review, our team and Randy will be delighted to know that you took the time out of your busy schedule to write us this review. We are currently offering a Complimentary 4 Wheel Alignment Check, simply drive up to the service department bay doors to trigger them to open, and drive on in. New technology allows us to check the alignment of your vehicle, and whether an alignment is needed or no, in seconds! EXPIRES: 01/29/2020

January 14, 2020

Always a great service and buying experience. We have never had a bad service or sales experience at Torrington Toyota. A fine product should always be backed up by first rate service, which it is More

by good.food.farm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Urso,Vance Williams
Jan 15, 2020 -

Torrington Toyota responded

Thank you very much for this exceptional review, at Torrington Toyota we work very diligently to meet our customers expectations and we truly appreciate your kind words. We look forward to seeing you again in the future and again thank you for sharing your experience.

January 04, 2020

This morning I was assisted by Corey. He explained what services were to be completed and kept me informed throughout the process. Great experience today👍🏾. More

by Karenz
Recommend Dealer
Yes
Employees Worked With
David Utecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey
Jan 06, 2020 -

Torrington Toyota responded

Thank you very much Karen this is what Torrington Toyota is all about, excellent customer service and customer satisfaction. Feel free to schedule your next service appointment easily and conveniently at https://www.torringtontoyota.com/service/schedule-service/.

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