Torrington Toyota - Service Center

Staff is super friendly. I appreciate that they check everything when you bring it in because I had no idea that a mouse had made a nest in the cabin filter. Yuck! Just had a bed extender added. Thank everything when you bring it in because I had no idea that a mouse had made a nest in the cabin filter. Yuck! Just had a bed extender added. Thank you Nick. More

They are amiable and understanding. Listen to the issues and fix the issues at hand. Waiting rooms are quiet and comfortable. Very highly rec commended D. Johnson and fix the issues at hand. Waiting rooms are quiet and comfortable. Very highly rec commended D. Johnson More

Recently got both vehicles serviced for Winter.Nick got Recently got both vehicles serviced for Winter. Nick got me in and out fast and all the service was as expected. They also replaced a bulb that was Recently got both vehicles serviced for Winter. Nick got me in and out fast and all the service was as expected. They also replaced a bulb that was out that I did not know out. Excellent! More

I’m a long time customer and I have to give the great people at Torrington Toyota the best rating every time. Every aspect of my latest visit was perfection, as usual. There is not a single thing that wo people at Torrington Toyota the best rating every time. Every aspect of my latest visit was perfection, as usual. There is not a single thing that would cause a complaint. I would like to mention the professionalism and competence and top shelf “bedside manner “ of Glenn, Cassandra, Nick and as always, Tee. 5 star, A+ experience, light years better than any dealership I’ve ever encountered. Thank you guys! More

Larry my man! I had such a great experience here buying my very first new car. I was very nervous at first about the whole process but Larry was with me every step of the way and made everything very clear my very first new car. I was very nervous at first about the whole process but Larry was with me every step of the way and made everything very clear and stress free. From playing phone tag with me to waiting while i went back home to grab my checkbook he was patient and more than understanding throughout the entire process. I couldnt be happier with my car and with the service and friendship i received while at torrington toyota. highly recommend and THANK YOU LARRY! More

I just purchased my Toyota Highlander I must say I had great customer service from Tee, Damon and Danny. If you’re looking to purchase your joyful ride head on to Toyota in Torrington where you not will g great customer service from Tee, Damon and Danny. If you’re looking to purchase your joyful ride head on to Toyota in Torrington where you not will get great service but you will get to meet a solid knowledgeable professionals who won’t failed you. I will definitely recommend anyone to this dealership because when you walked in there you feel at ease. More

I got new tires for my old truck. They mounted and balanced them in a timely manner. Corey and the whole service staff are very efficient, every time! balanced them in a timely manner. Corey and the whole service staff are very efficient, every time! More

I have been going to Torrington Toyota for 4-years and they are always efficient, friendly and professional. Keep up the great and terrific work! they are always efficient, friendly and professional. Keep up the great and terrific work! More

Had a recall on my FJ fuel pump. Service Dept. scheduled and appointment and reviewed all that was involved. Answered all questions without hesitation. Very professional. I highly recommend both Sales and S and appointment and reviewed all that was involved. Answered all questions without hesitation. Very professional. I highly recommend both Sales and Service at Torrington Toyota. More

Beware of Service Advice I took my 2017 RAV4 Hybrid in for an oil change, tire rotation and check of fluids etc. on March 26, 2020. The mileage was 24590 at that time. Previou I took my 2017 RAV4 Hybrid in for an oil change, tire rotation and check of fluids etc. on March 26, 2020. The mileage was 24590 at that time. Previously, on March 24, 2020, I had purchased and installed a new Toyota engine air filter and cabin filter on the vehicle. The mileage at that time was 24573. On completion of the service, I was told that my filters were dirty, but that they did not need replacement at that time. Something clearly wasn't right as the filters had less than 20 miles on them, so I asked which filters were being referred to and I was told the cabin filter was the culprit. When I told him that I had changed it two days previously he said the technician must have hit the wrong button on the touch screen and it was the engine air filter. When I told him I had also changed that two days prior there was silence. The inspection checklist I received had no entry for the condition of the cabin filter and "OK" for the engine filter. It would appear that neither filter was checked during the inspection, so I wonder about the other service-related items that supposedly were performed. Not what I would have expected from this dealership. More