Torrington Hyundai

Used Truck Issue I recently purchased an expensive used F-350 from Alfano Hyundai. During the warranty period I found the drivers mirror was not working properly, it I recently purchased an expensive used F-350 from Alfano Hyundai. During the warranty period I found the drivers mirror was not working properly, it would not fold in like it was supposed to. Alfano originally told me since it was not a safety issue and the mirror cost over $1250 from Ford, they would not fix it under warranty. I was very unhappy with this and voiced my displeasure. In discussion with the service manager, I offered a compromise. If I could find a used mirror priced reasonably and install it myself, would they cover the cost? Supposedly after discussion with management at the dealership he came back and told me they agreed to my proposal. It took a while but I did find a mirror out of state for about the third of the cost of a new one. I installed it and sent the invoice to the dealership. They called me and I was told, the service manager was no longer there and no one recalled having that discussion with him and I was told to take a hike, they would not pay. Nice real nice, blame it all on the outgoing service manager and stiff me on the cost. While my sales guy Steve was excellent, I would rate the overall dealership as a whole as very untrustworthy. More

happy this is my fourth Hyundai and have never been unhappy the dealership is very helpful and personal they greet you with respect and go out of their w this is my fourth Hyundai and have never been unhappy the dealership is very helpful and personal they greet you with respect and go out of their way to be helpful I have been with them for 6 years and look elsewhere and came back to them More

Sold me a lemon I bought a used car there.. within a month had to bring it in for new heads. A year later.. same problem.. paid over $1500 for a new engine. Then as s I bought a used car there.. within a month had to bring it in for new heads. A year later.. same problem.. paid over $1500 for a new engine. Then as soon as I got it back, had to return it because it would just shut off. Now all the same lights are on and my exhaust is gone, plus my headlights that I just replaced within the last 6 mo. Need to be changed again. I have a handicapped son, when I went In there I explained my situation and told them I needed a reliable car and one that would fit his walker. Well.. his walker fits... guess they don't care if their customers are safe! So disgusted with them! More

Great experience I had a great experience and got the price I wanted without a hard time it was a pleasure working with Steve I felt that he went above and beyond for I had a great experience and got the price I wanted without a hard time it was a pleasure working with Steve I felt that he went above and beyond for me More

My review Excellent dealership. Great staff. Love my car and I hope to drive it for a long time. If I have the opportunity to buy another car in the near future Excellent dealership. Great staff. Love my car and I hope to drive it for a long time. If I have the opportunity to buy another car in the near future, I'll definitely come back. More

2017 SantaFe Sport Excellent dealership, I am a returning customer and they always make me feel at home. I have always received very professional service from everyone t Excellent dealership, I am a returning customer and they always make me feel at home. I have always received very professional service from everyone there. Look forward to going back again. More

Look no further As a returning customer to Alfano's Torrington Hyundai, I am beyond pleased with the level of staff professionalism in understanding my vehicle needs, As a returning customer to Alfano's Torrington Hyundai, I am beyond pleased with the level of staff professionalism in understanding my vehicle needs, my budget constraints and demonstrating a personal level of interest to get me in the vehicle of my choice. They have always been patient, provided me with undivided attention in my decision process and have been easily accessible in answering any questions I have. I have no reason to not stick with Hyundai vehicles and this Hyundai team. More

Jewin lewis Great sales man! Going from a Dodge Charger with everything to a Hyundai with very little taking a little getting used to. Having a remote starter add Great sales man! Going from a Dodge Charger with everything to a Hyundai with very little taking a little getting used to. Having a remote starter added to the car would be nice. More

Experience Leasing a new car We had a very good experience with our salesperson =Steve Hammzy. It was the first time we had looked at leasing a car. He was very helpful and knowle We had a very good experience with our salesperson =Steve Hammzy. It was the first time we had looked at leasing a car. He was very helpful and knowledgeable which helped us in turn to make a informed decision that would be beneficial and affordable for our needs and budget. More

My experience at Torrington Hyundai This was truly one of the best experiences I've ever had buying a car. Everyone at the dealership was extremely friendly and professional. Steve went This was truly one of the best experiences I've ever had buying a car. Everyone at the dealership was extremely friendly and professional. Steve went above and beyond to make sure I took possession of the car in a timely fashion. He went so far as to meet me at my workplace to expedite the paperwork so that I was able to take advantage of a rebate. I would highly recommend Torrington Hyundai. More