Torrington Hyundai

Great experience from sales to service and the quality has continued. Mike was great in the sales department. has continued. Mike was great in the sales department. More

Avoid this place. If I could give no stars u would. Bought a vw tiguan with 6700 and after leaving dealership I fould out passenger windows would not work. I made appo If I could give no stars u would. Bought a vw tiguan with 6700 and after leaving dealership I fould out passenger windows would not work. I made appointment with vw( closer to me). Vw found interior was improperly installer. Brakes were rotting away. Passenger door had missing fastener to hold door panel in. The window button damaged would not work but that would not matter since window motor was also not connected. Other panals were missing screws too. I brought car in October 11 2023 for repairs. Over the next few weeks I never once was called a put progress. 4 weeks later the big day is here the car is ready. I go to get car an hour one way and they didn't replace all missing bolts and window power button is still broken. They siad they did a pint protection on car but the car wasn't cleaned and to me looked like nothing was done. I buy cars offen this was the worst experience ever. More

"It is a shame that I have to give this company one star because they deserve ZERO! I bought a 15' Hyundai Santa Fe in 2019 with 60,000 miles on it. I bought an extended warranty of 3 years 60k miles. I ser because they deserve ZERO! I bought a 15' Hyundai Santa Fe in 2019 with 60,000 miles on it. I bought an extended warranty of 3 years 60k miles. I serviced my car through Torrington Hyundai. In January 2023 I hear acceleration issues with my car, and the check engine light was on. I took it to the dealership and told them that, while on the phone with them a team member had said that he hoped the engine light was connected to the acceleration issues. Well, they fixed something for cheap (under 50$) and sent me on my way. A few months later the noise came back but worse, the engine light on again. I took it to someone I trust near me, he said just by listening to the car that the engine was bad. He said this is a KNOWN problem for Hyundai engines. 113,000 MILES!!! and my engine is no good! Torrington Hyundai takes no responsibility for this happening and is trying to upcharge me on the new engine too. 14k for a new engine or 11k for a bs built one. So, my regular warranty with Hyundai is up by 13k miles. My extended warranty expired by time and NOT miles. The fact that I bought the car there, serviced it there, and them not taking responsibility is saying that it's my fault. My fault that an engine died at 113k miles. HOW? I would NEVER do business with this dealership again. I would NEVER buy a Hyundai again. I took my car to them after I talked to the person I trust, he told me that hyundai should replace my engine because of their track record. They know this is a problem with their cars he said. I dropped it off, it took weeks to even get them to look at it at first. They then told me there was nothing they could do for me. I went there to pick my car up because I wasn't about to pay these outrageous prices for engines on a Hyundai with 113k miles. I have other quotes from other companies saying 4-6k. I get there and the Assistant Manager of service Eric charged me 380 dollars to get my car out of there. 380 dollars, to do nothing. I BROUGHT MY CAR THERE AND TOLD THEM THE ENGINE WAS NO GOOD. Now I paid 380 dollars to get my key back because of diagnostics?! The customer service was graded an F. Never have I ever had a worse experience with any company in any industry. I wouldn't wish this dealership on my worst enemy. DO NOT DO BUSINESS HERE." More

Mike in sales was so helpful and friendly. Not only did I get the only Hundai Elantra Hybrid in the tri-State area but I got amazing service. I was so nervous buying my first new car ever but Not only did I get the only Hundai Elantra Hybrid in the tri-State area but I got amazing service. I was so nervous buying my first new car ever but Mike and the team made me feel right at home. My car is stunningly beautiful. Mike went through all the features with me and showed me how to use everything plus gave me videos to watch at home should I need them. I can’t say enough about this place. I drove an hour and a half to get there and it was well worth the drive. More

Mike the Finance manager is basically a complete liar and scammer. (He's trying to say I agreed to add 2500$ to my loan amount, in other words extremely unprofessional and vindictive of this person when no o scammer. (He's trying to say I agreed to add 2500$ to my loan amount, in other words extremely unprofessional and vindictive of this person when no one agreed to any of this. he will add a warranty against your word and you think everything went fine when you buy the car. Then later to be called a liar. Hopefully everyone can watch out for this guy. More

The manager will ignore your calls and play some game with you about canceling the warranty. When I get my refund, I will consider changing my reviews. with you about canceling the warranty. When I get my refund, I will consider changing my reviews. More

Absolutely worst dealer in my 60 years of buying. Bait and Switch all the way. Dishonest . Would discourage anyone buying there. Ran as fast as I could go. Bait and Switch all the way. Dishonest . Would discourage anyone buying there. Ran as fast as I could go. More