Toothman Ford
Grafton, WV
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Good experience treated fairly great salesman I would recommend to others really the best prices I could find treated great and didn't try to make us feel uncomfortable definitely worth the trip I would recommend to others really the best prices I could find treated great and didn't try to make us feel uncomfortable definitely worth the trip More
Great used car buying experience The staff at Toothman Ford was very helpful and made buying a used car easy. They had a great price on a used car for my son. Unlike other dealers w The staff at Toothman Ford was very helpful and made buying a used car easy. They had a great price on a used car for my son. Unlike other dealers whose on line inventory is not available once you get there, the car we wanted was there. Unlike other dealers they did not try to steer us to a car beyond our budget. The salesman Mr. Leach was knowledgeable and helpful. We would readily recommend this dealer to others. More
Totally Dishonest--Online Used Car Pics Are Not Real For several weeks I had been speaking with Courtney about several used vehicles this dealership advertised online. I finally narrowed my search to a For several weeks I had been speaking with Courtney about several used vehicles this dealership advertised online. I finally narrowed my search to a 2013 Ford Escape and a 2014 Ford Escape. Since the drive for me is greater than an hour I called first to let them know I was coming. Upon arrival I was told the 2013 was in their detail shop but was 2 miles away and they would run and get it for me. After a lengthy wait; I was told the 2013 had not yet arrived from the auction in which they purchased it. When I inquired about the 2014; I was told it was in detail but to dirty to even show me. BLATANT LIES. I later learned that the pictures they post online are not even of their used vehicle inventory. Rather they are stock photos that anyone can download online. While I am certain that there are some honest people working here; the dishonest ones to avoid are Courtney, Shaela and Donny. They will tell you that the recent hail damage has delayed their receipt of inventory for 10-13 days. Still no excuse for their dishonesty in leading me to believe that at least one of the vehicles I was looking at was available (for several weeks). Maybe they advertised vehicles should have a "Coming Soon" banner. This dealership screams BAIT and SWITCH to me!!! More
Great car buying experience We made two visits to this dealership and we also looked at their inventory online. Corey was very helpful, friendly and informative. Donnie was ver We made two visits to this dealership and we also looked at their inventory online. Corey was very helpful, friendly and informative. Donnie was very good at explaining prices and financing. He ran several comparisons for us and helped us get the payments where we wanted them. Robert was also very good at explaining the options for extended coverage. All the employees were very friendly and courteous - making the buying experience very enjoyable. More
Purchase of a used vehicle Very pleased with the entire Toothman Ford staff. Good experience all around. I would recommend this dealership to anyone. Thank you for being a great Very pleased with the entire Toothman Ford staff. Good experience all around. I would recommend this dealership to anyone. Thank you for being a great dealer. More
Great price on a used car in very good condition I found several cars on the website and was able to get a good idea on what I was going to look at when I drove down to the dealership. The website ha I found several cars on the website and was able to get a good idea on what I was going to look at when I drove down to the dealership. The website has great images and gives the info on the car's ownership and crash history. All of the used cars were in great shape and they had a wide selection. The sales team (I worked with Corey) are up front and don't pressure you on a sale. We ran Corey around for about an hour looking at different cars and narrowed it down to one. We test dove it and looked it over and it was professionally detailed and in perfect condition. We are very happy with our new (used) car! More
Great friendly environment Great experience and was helped by multiple people throughout the buying process. Everyone worked well together and made sure I got what I wanted. Ver Great experience and was helped by multiple people throughout the buying process. Everyone worked well together and made sure I got what I wanted. Very laid back friendly environment. More
Quick & easy My Toothman experience was great. Donnie and Tyler got me in and out quick, and it's a good thing because a major hail storm hit the night that would My Toothman experience was great. Donnie and Tyler got me in and out quick, and it's a good thing because a major hail storm hit the night that would have ruined my wife's new Benz if it was still sitting there! Pricing was fair and about what I expected going in. As I said, service was great. The car is fun... thanks guys! More
It doesn't get easier than this Always a great experience. Corey did an amazing job showing me the exact car I was looking for in the very first one. No need in heckling for the low Always a great experience. Corey did an amazing job showing me the exact car I was looking for in the very first one. No need in heckling for the lowest price. If you do your homework, you see that you are getting a good deal. More
Wonderful people It has been over 20 years since I purchased a Ford vehicle due to a customer service issue I had with my van when I lived in Pittsburgh. I vowed to n It has been over 20 years since I purchased a Ford vehicle due to a customer service issue I had with my van when I lived in Pittsburgh. I vowed to never purchase another Ford again. Fast forward 20 years later, and JR Toothman and his sales team have won me over. They were wonderful to work with. I purchased a new Ford Escape for a family member. I have been driving it myself for the past week and I am in love. It is more comfortable and the interior is better designed than my CRV. Due to this experience Ford is in the running for my next car purchase! Thanks JR, Donnie, Adam, Robert and team for a great experience. PS. My first time meeting these gentleman was last week but they are so friendly that I am already on a first name basis with this team! More