Toothman Ford

Great car buying experience. I live on the opposite side of the country so everything was done remotely. The sales staff and management stayed in constant communication until the I live on the opposite side of the country so everything was done remotely. The sales staff and management stayed in constant communication until the deal was completed and were great about answering my questions. Oh, and the price was great! I highly recommend Toothman Ford. More

Horrible experience, horrible jeep, and horrible service. Purchased it in September, few days later it overheated and the engine light came on. I took it back and they said there was nothing wrong and insist Purchased it in September, few days later it overheated and the engine light came on. I took it back and they said there was nothing wrong and insisted I took it home. Few days later it’s overheating again. Had to have it towed in which they did not pay for not to mention I live an hour away. They still said nothing was wrong and tried to get me to take it home again. I refused to take it home since obviously something was definitely wrong, after 2 weeks of having it they finally said it needed a motor. They said they didn’t have a loaner for me to drive at the time so I had to pay and rent my own car until they got one in. That took 2 weeks. Once I got the loaner it was in horrible shape and definitely not safe with brake issues. Two months I finally got it. I had only driven it for one week total. So that was November 2nd, yesterday it broke down on me with several lights on. I took it to my local garage and had it repaired so I didnt have to go there again and them keep it forever. Now today 2 lights came on and here we are. 5 months and 4 different visits for repairs. Not dependable at all. I will never buy there again and would not recommend them to anyone. More

I was treated like family when I got there and was helped quickly. I love my new car. quickly. I love my new car. More

Toothman Ford, and their sales team treated me and my family great and didn't try to sneak in anything I didn't want, they were very patient and got me in my new car in no time. Thanks specificly to Gab family great and didn't try to sneak in anything I didn't want, they were very patient and got me in my new car in no time. Thanks specificly to Gabe and Alex. They have my business! Now I know why they always say cars cost less in Grafton! More

Toothman Ford, was very responsive to my inquiry. The salesman was very helpful. I did not make that purchase but would very likely deal with Toothman Ford again. The salesman was very helpful. I did not make that purchase but would very likely deal with Toothman Ford again. More

The salesman failed to disclose serious issues that impacted the safety of the Toyota vehicle I purchased. They placed a WV inspection sticker on the truck. After I purchased the truck, serious issues impacted the safety of the Toyota vehicle I purchased. They placed a WV inspection sticker on the truck. After I purchased the truck, serious issues with the brakes developed. I took the truck to a Toyota dealership the current brake system on the car will not pass inspection. The break lines are a mess and twisted and tangled under the truck rather than attached to the frame as they should be. More

Bait and switch operation no truck available. Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask y Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask you a few questions... ". Gross. More

Worked with Tyler Stevens. He was honest and professional. The price was the best of any I saw. He was honest and professional. The price was the best of any I saw. More

Made a 3:30 appt yesterday with Toothman Ford to drive a 2019 Jeep Grand Cherokee Limited and a 2014 GMC Yukon. Rep on the phone said before we left, “I’m pulling them both out front and they will be ready 2019 Jeep Grand Cherokee Limited and a 2014 GMC Yukon. Rep on the phone said before we left, “I’m pulling them both out front and they will be ready when you get here.” Took vacation day from work and drove from Charleston, arrived at 3:25 pm. Neither car is on the lot much less out front. In fact, the Jeep is in the repair shop and not available for the test drive. Yukon is grimy and filthy. Dried ketchup on some of the seats. Local sales staff explained that reservations are made by an off-site call center. Drew was very knowledgeable and helpful. Greeter caught us when we came in the door, offered us drinks and found Drew for us. It’s unfortunate for the great local staff that using the call center is impacting sales and causing customers like The Good Husband and me to go elsewhere. More

I purchased a used F-150 truck from Toothman and Ford on July 24th. I paid a substantial deposit, signed a sales agreement, and made arrangements to have the truck delivered to me on July 27th. On July 26th July 24th. I paid a substantial deposit, signed a sales agreement, and made arrangements to have the truck delivered to me on July 27th. On July 26thh, the salesperson called to tell me that the truck I purchased was sold. The dealership offered nothing other than a simple "sorry", and asked if I would be interested in a downgraded model of the same truck. In the meantime, I returned the vehicle that I had been driving and I must now wait to see if they return my deposit. This is an extremely untrustworthy dealership and I would encourage everyone to shop elsewhere. More