Tony T Chrysler Dodge Jeep Ram of Orangeburg

Disorganized & No Motivation I was on a trip from Florida to NC to visit family Friday, July 12th. Along the way, the check engine light came on and my vehicle started running hot I was on a trip from Florida to NC to visit family Friday, July 12th. Along the way, the check engine light came on and my vehicle started running hot. I had no choice except to pull over and have my vehicle towed in. When I arrived, someone (never introduced himself) quickly assisted me. I told him I had called while waiting for the tow truck and he found the information I had provided to the individual (never gave her name) on the telephone. This gentleman plugged the code reader into my car and listened as I described what had occurred. We went back into the office and I was told it would be Monday morning before they could start to look at it. Ok, I completely understood as it was already Friday afternoon. Around lunch time on Monday, July 15th I hadn't heard anything so I called service. No one answered so I left a message. About 30 minutes later I received a call and was asked if anyone had tried to contact me yet. I said, "no" and was told to hang on and they'd put me straight through. Again, no answer. About 30 minutes later I received a call back from my service advisor. She stated it looked like I had blown a cylinder head and would need to replace the radiator as well. I was quoted 7-10 days for the repair. I reminded the advisor that I was stranded roughly 500 miles from home and asked why it would take so long. I was told the radiator was in stock and they'd mark my name on it so no one else could buy it, but they did not have the head in stock. They'd have to try to track one down. I reminded my advisor about the Lifetime Warranty I have on my vehicle and was told they would get started running the insurance and tracking down a part. Tuesday, July 16th there was no contact with the dealership. Wednesday, July 17th I called the dealership about 10am since I did not hear from them the previous day. I wanted to know the status on tracking down the head and also to check on the insurance. When I spoke with my advisor, she told me she LOST my paperwork and hadn't gotten started yet. So the original 7-10 day window I was quoted had NOT STARTED YET. While I was on the phone, she found the paperwork and said she was going to check the warranty while I was on the phone with her so we both knew knew it was done. Perfect. Then, she got her manager to stand behind her while working on finding out specifically which part(s) would have to be ordered so she could get that specific ball rolling. After hanging up the phone, I called my husband and told him about the mishap. He then called the dealership, bypassed the advisor, and asked to speak with the service manager. He left a message, but received a call back within 20-30 minutes. My husband mentioned the lost paperwork and asked about the next steps for getting the head ordered. He was told that they would try to purchase the part from another dealership, but it was on national back order. My husband then asked if he called our local dealership in Florida, and if they had a part they would be willing to sell to them, if he arranged for it to be shipped overnight, would they accept it so my vehicle could be fixed quickly. My husband reminded him I was stranded 500 miles from home and needed to get home. The manager then asked when I was planning on coming home and my husband told him "tomorrow." All of a sudden the manager realized I wasn't on a long-term vacation, and he said they would try a couple dealerships close by, and with any luck, the dealership in Augusta would be willing to sell it to him so he could pick it up on his way into work on Thursday. My husband asked him to call when he figured something out. Within the hour, the service manager called my husband, said he tracked one down, and it would be shipped via UPS so he should have it on Thursday. Thursday, July 18th we didn't hear anything in the morning. My husband called about lunch time and was told the part had not come in yet, but the service manager would call once he had it. And once he did, the tech would be able to start on the vehicle as soon as he wrapped up the current job. Thursday evening my husband called again (thinking maybe it came in an afternoon delivery), but it hadn't yet. Friday, July 19th (one week since my vehicle had been taken there) the service manager called my husband and said the part came in on the morning run. He then said as soon as the tech finished the current job he would get started on it. Friday afternoon/evening the service manager called and said that the job before mine took more time than expected and they would not be able to start working on my vehicle until 8am Monday, July 22nd. My husband asked if techs worked on Saturday, was told yes, but the tech assigned to my job wasn't scheduled to do so. The service manager stated he and the advisor both begged the tech to come in to work on my vehicle, offering to pay the hours, but the tech refused. (I completely understand him saying no, as it was his weekend.). Monday, July 22nd my husband called about lunch time. He figured this would give a good 4 hours or so to make sure the part was going to work, make sure nothing else was wrong, etc. The service manager picked up and told him he had just walked through the shop and it looked like the tech was working on putting my car back together. My husband asked if it would be done for me to pick it up Tuesday morning or lunch time because I would have to arrange a ride to come pick it up.. The service manager said he didn't want to rush the tech, and he wanted to personally drive the vehicle to make sure it wasn't overheating any more to make sure I would be safe on my 500 mile drive home. Monday afternoon my husband received a phone call from the service manager saying the tech had a lot of problems getting parts off, and when he walked through earlier, the tech wasn't putting it back together - he was actually still trying to take it apart. He said it should be finished Tuesday afternoon. Tuesday, July 23rd my husband called to check on the status of the car about lunch time. He was told the tech was still working on it, and the service manager said he'd call when it was done. Tuesday 5:30pm the service manager called my husband and said that the car wasn't done yet. The tech had agreed to stay after hours to get it done. He still wanted to drive it to ensure it would be safe, but his personal hours for the day were done so he was going home. He would drive it very first thing (7:30am) when he arrived to work the next day and then call to let us know it was ready. Wednesday, July 24th my husband received a call from the service manager about 9am saying that he personally drove it about 50 miles on the interstate, it was all fixed and ready to be picked up. When I arrived about 1pm to pick it up, my advisor met me in the office. She lost my paperwork - again! When she found it, she asked me to sign in. Before I did - I read through it. While I was doing so, I noticed the amount due was incorrect (less than I should owe). I asked about it and said I wanted to do what was right - and pay what was needed. She printed off a new statement, and while I was looking over it, she told me that some of the paperwork wasn't done yet. I said I didn't want to leave until I had all proper paperwork in hand, and was told that they were in such a rush to get my repair done, they didn't have any time to complete it. She said the service manager would have to do it later, and she promised me she would mail me the completed, detailed paperwork the very next day. (It is now one solid week later, and I have still yet to receive this paperwork.) When I arrived back home about 8pm I noticed my front bumper falling off! Thursday, July 25th I went to my local dealership in Florida, handed the advisor the paperwork I had been given, and told him what had taken place the last couple of weeks. My advisor told me he wasn't sure what to do - asked me to wait a minute, went in and got the shop manager, and asked me to go through everything again They both shook their head in disbelief and the shop manager said, "this was all you were given?" I said, "Yes, and the other dealership said they didn't finish my paperwork and promised they'd mail it to me." I won't even post what he then said, as it was very unkind. He told me he would have to charge me for the time spent working on my vehicle and they wouldn't know what was wrong until the bumper was all the way off. I said, "No problem. It needs to be safe." After about 2 hours my advisor told me it was ready and said that the other dealership - Plaza in Orangeburg - did NOT correctly attach the bumper. Several clips and screws were missing and I was very lucky the bumper did not fall off entirely and cause an accident on the way home. Working with Plaza was a very difficult process. I honestly feel had my husband not called every day, twice a day, my vehicle would not have been finished when it was. If the service department knew it would be a solid week before they could have even started working on my vehicle, I wish they had the courtesy to tell me so I would have had the option to tow it elsewhere. I understand that tickets get created and taken in order, but there should have been an option for another tech to work on it since the one assigned to my vehicle was already backlogged. I have never been to a Dodge dealership where there was such a slow-motion, lack of motivation, and disorganized business and service. My family and I are very Dodge loyal, but if I lived in Orangeburg, the service department at Plaza would definitely make me turn to another dealership or brand. More

We had a wonderful experience from start to finish. We did our complete purchase over the phone. It was a perfect sell. The delivery of the Jeep went perfectly! I would recommend buying from this dea We did our complete purchase over the phone. It was a perfect sell. The delivery of the Jeep went perfectly! I would recommend buying from this dealership. More

Purchase Experience Plaza CDJ of Orangeburg went above and beyond to ensure that I was satisfied. Definitely a pleasant experience! The deal was fairly smooth and the cus Plaza CDJ of Orangeburg went above and beyond to ensure that I was satisfied. Definitely a pleasant experience! The deal was fairly smooth and the customer service was superb?? More

Price/cost/ service I took my 2008 Chrysler 300 in to find out why my car was making a noise on the passer side under the hood said I needed to replace my alternator and I took my 2008 Chrysler 300 in to find out why my car was making a noise on the passer side under the hood said I needed to replace my alternator and pully I got an alternator and the work was done , I was called by Norman that thev work was completed. When my wife cranked up the car there was a louder sound coming from it and I told Norman he came to the car to hear the sound he said to drive it and it would go away we drove it and the loud noise was still there I took it back the next morning , I got a call back from Norman he said that it was the belt needed to be replaced. That's 2 days wasted for for me, in stead of me having to point the noise out to Norman the noise had to heard by the person who worked on it. The car is doing find now, my time and all the money I had to pay for this issue is not good customer service. More

New Car Follow-up Good service at time of buying. Jeep did not have a spare key or manual. Took three months to get a spare key which I have to get a local Jeep to Good service at time of buying. Jeep did not have a spare key or manual. Took three months to get a spare key which I have to get a local Jeep to program. Never did get the manual. More

Excellent service from Daniel I went to the dealership, looking for a jeep. Daniel met us in the parking lot. We had met him before. He knew exactly what we were looking for!! I wa I went to the dealership, looking for a jeep. Daniel met us in the parking lot. We had met him before. He knew exactly what we were looking for!! I was able to trade my mustang, getting almost what I wanted for it, and drove away in a new jeep. The sales manager and finance guy were great. Daniel was my sales guy and he did a great job. Open and honest, not pushy and you and you can tell he loved his job. More

Excellent Service! Fast, friendly service in a timely manner. My issue was able to be fixed in a short period of time. The staff was very professional and they attende Fast, friendly service in a timely manner. My issue was able to be fixed in a short period of time. The staff was very professional and they attended to my needs promptly. I was contacted as soon as my vehicle was ready and I was in and out! More

Amazing Got me in with a sense of urgency and was not only able to identify my issue, but got it fixed in a timely manner. Got me in with a sense of urgency and was not only able to identify my issue, but got it fixed in a timely manner. More

Shady Dealers They are not for the customer's best interest. They do not return phone calls. They are untrustworthy. They only care about lining their pockets. I wo They are not for the customer's best interest. They do not return phone calls. They are untrustworthy. They only care about lining their pockets. I would recommend you think twice and read several times and ask many questions before signing a deal with them. They took advantage of me and my daughter putting us both in a messy situation. More

Bad management Our salesmen was wonderful (Vyus) and extremely helpful. His general manager was terrible and we will never recommend this place. Vyus should be runni Our salesmen was wonderful (Vyus) and extremely helpful. His general manager was terrible and we will never recommend this place. Vyus should be running this place, no doubt. He was beyond helpful and apologized for any inconvenience we felt. The manager told us “we will be losing service by selling this car to you since you live in Myrtle Beach and will not be getting your car serviced through us.” Really? Obviously he did not want to sell us a car. I cannot recall his name but I wish I did. He was very unpleasant. The other employees were lovely. Between Vyus, the other salesmen, and the finance gentlemen, they made the trip worth it ALL THE WAY from Myrtle Beach. We also felt unwelcome by the manager because he was unhappy with us for having our own financing. Truly we felt unwelcome by him and we will definitely not be going to get our new truck serviced by this establishment specifically because of the comments he made towards us. Thanks to Vyus we drive a wonderful truck. Please let him know how appreciate we were of him. -brittney and Andrew Diley More