Tony Serra Nissan - Service Center

The service attendant, Mandolyn, appeared less than 15 seconds after I pulled into the service bay. I needed an oil change, tires rotated, and scheduled maintenance done. She provided me with a list of ev seconds after I pulled into the service bay. I needed an oil change, tires rotated, and scheduled maintenance done. She provided me with a list of everything that needed to be done before the work started so I knew how much everything would cost beforehand. She was very friendly and helpful. I have to drive 45 minutes to get my car serviced at Nissan even though there are other service centers much closer. I do this because Nissan is as dedicated to customer satisfaction in service as it is in sales. More

Mechanic left smart Alec comments on service report. ..took my daughter's car in and they did nothing to repair the problem. ..took my daughter's car in and they did nothing to repair the problem. More

Service was fast and explained well with everything that they did to the vehicle. Madalyn was wonderful and very courteous with me while I was stressed out. they did to the vehicle. Madalyn was wonderful and very courteous with me while I was stressed out. More

Jason and the team here are amazing and fun to work with. Definitely will recommend Definitely will recommend More

I DON'T KNOW WHAT TO SAY. THEY WERE GREAT ABOUT ANSWERING QUESTIONS AND FIXING MY TRUCK. THEY WERE GREAT ABOUT ANSWERING QUESTIONS AND FIXING MY TRUCK. More

Very friendly staff. Young lady got to me immediately and updated me often . Very pleased with work done on my car. Very quick service. Young lady let me know what needed Young lady got to me immediately and updated me often . Very pleased with work done on my car. Very quick service. Young lady let me know what needed to be done next appointment and how much it would be. More

Could do better! As I work in the automotive industry. I was told a year prior to my son losing control and not being able to steer(due to tie rod recall). That the As I work in the automotive industry. I was told a year prior to my son losing control and not being able to steer(due to tie rod recall). That the company would call me once a solution became available. That was almost two years ago and I am the one who had to call them to see if the recall had a solution. While they had my vehicle instead of trying to generate more profits to see if there was anything else wrong with my vehicle and do a quick inspection while they had it in. They did not do so. Which is weird cause most place do try to upscale. Guess you guys missed out on some profit. More

They're awesome! They Always get everything done quickly. So I don't have to wait to long. They Always get everything done quickly. So I don't have to wait to long. More

This is a waste of time because it never saves my words. I’ve done this five time now. I’ve done this five time now. More

The service I received was nothing short of amazing! ! I was in Cullman visiting my mother in the hospital when my air conditioning quit working on a 100 degree day. I was scheduled to drive back to Illi ! I was in Cullman visiting my mother in the hospital when my air conditioning quit working on a 100 degree day. I was scheduled to drive back to Illinois the next morning so I went to the dealership to see if they could help. Chuck expedited the part, Mandolyn got me scheduled and kept me informed, and Rose drove me to and from the hospital to spend time with my ill mother during the 3 hours that the repair was being done. I can't say enough about how kind and considerate these people were. If I lived in Alabama, this dealership would be where I would buy my next Nissan!!! More