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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,215 Reviews

1,215 Reviews of Tony Serra Nissan - Service Center

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October 04, 2024

Service was able to work me in for my oil change and I appreciate it. More

by krjohnson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Oct 09, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 04, 2024

Charged me $200 to plug up my car and then couldn’t even properly diagnose the issue. I had to get it and take it somewhere else. They also wanted to charge me $1,300 to replace the fuel pump because they T More

by l.e.tharp21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
Oct 06, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

October 03, 2024

If the workers had stayed on the job it wouldn’t have took all day to do what needed to be done. More

by jparrish1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 05, 2024 -

Tony Serra Nissan responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 02, 2024

Went in for an oil change and alerted then to an issue I was having. They figured out the issue and had me fixed up with no problems. More

by jonathanibrooks77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2024

It's been pleasing working with the service group. Gets the vehicles ready as promised. More

by Glasscoc2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandolin
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2024

They are very courteous, up front, and friendly. I have not had a bad experience. More

by rbsnow0304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 01, 2024

This service department is outstanding. Always helpful and courteous and efficient with your time. I will continue to service my vehicles here. More

by kevin_mos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2024

The staff is always friendly and helpful. It’s easy to schedule a convenient appointment time and they get you in and out in a timely manner. More

by Calvin Nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

Unorganized, frustrating, questionable, expensive for amount of knowledge. Lacks communication with customers and across departments More

by customer_denied0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier
Oct 02, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

September 26, 2024

Quality work has always been performed at reasonable prices scheduling can be difficult at times More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Krise, Bill Gouge, Dylan Bullard, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi, Rhonda Harbor, Daniel Coombs, Kellan Dunigan
Sep 29, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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