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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,215 Reviews

1,215 Reviews of Tony Serra Nissan - Service Center

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October 14, 2024

Very knowledgeable and helpful. You get that down home comfortable feeling from everyone that works there. More

by johns29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Krise, Bill Gouge, Dylan Bullard, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi, Rhonda Harbor, Daniel Coombs, Kellan Dunigan
Oct 19, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 14, 2024

They are always so nice. They got my car in quick. They called me as soon as my car was finished. More

by swarner0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 19, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 14, 2024

Had a minor issue with a coolant leak Chris and the team helped us out in a big way. We were headed back to Florida after evacuating from hurricane Milton and they had us up and rolling in less than an hour More

by CHRIS.H.PERKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Erin Kilgo
Oct 19, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 14, 2024

Best service team I’ve dealt with. Thank you all for getting me in and out quickly More

by rnichols40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashtin Hipp, Chuck Kennedy, Brian Endi
Oct 19, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

My experience with this Dealership has been positive to this point. I have ALWAYS performed my own maintenance on all of my vehicles. I am in a situation that changing oil, filter and tire rotations are More

by armyretiree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Routen
Oct 18, 2024 -

Tony Serra Nissan responded

Hello Armyretiree, we appreciate you taking the time to leave us this feedback.

October 10, 2024

One lady in check very Rude on the left facing the customer very very unhappy More

by Carterrodney488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t Know , Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 13, 2024 -

Tony Serra Nissan responded

Hello Carterrodney488, we appreciate you taking the time to leave us this feedback.

October 09, 2024

Service was great. Wait time a little long. Everyone seemed very nice and pleasant to deal with. More

by wilfordjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 13, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 09, 2024

Mechanic fixed the problem for my 350Z 2006 with no issue. Had to wait 3 hours so I checked out the new cars. One sales person (don’t know the name)showed me some cars. He was absolutely awful. I woul More

by 1germanchristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bradley
Oct 13, 2024 -

Tony Serra Nissan responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 08, 2024

Yes I was very satisfied with taking my car to be serviced. The people are nice and friendly. I didn't have to wait very long on my car. More

by tokaknighten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Oct 12, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

Very unprofessional. Service techs seem lack in knowledge and will give the run around. The entire dealership is a joke highly recommend shopping elsewhere For purchase o More

by Jish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt Andrews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matteo Pensa, Erin Kilgo, Chuck Kennedy, Brian Endi
Dec 13, 2024 -

Tony Serra Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (256) 739-1771 so we can work towards a resolution. We look forward to hearing from you.

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