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Tony Serra Highland Nissan

Highland Charter Twp, MI

4.1
13 Reviews

2530 E Highland Rd

Highland Charter Twp, MI

48356

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Showing 13 reviews

October 18, 2024

Very Untrustworthy, they advertise one price and try to sell at a higher price. Would not recommend. More

by Marty
Recommend Dealer
No
Employees Worked With
Lou
Oct 18, 2024 -

Tony Serra Highland Nissan responded

Martin Donovan, we regret to hear that you had this experience with us. The online price when the vehicle was bought was listed at $19,977 BEFORE the car went through the shop. Upon inspection, there were some safety issues that needed to be repaired. These repairs were made and the price reflects the investment. The convertible top was non operational and 4 new tires were mounted on the vehicle. We take pride in our pre owned vehicles and will not sell vehicles that do not pass our safety inspections. This is not a bait and switch, this is called good business ethics while selling safe cars.

June 10, 2024

I was there on June 5 hoping to buy 2017 Chrysler Pacifica. I test drove the van and it had a check engine light on and my salesperson Courtney told me they order an O2 sensor and it will be in a cou More

by Chris B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave sales manger
Jun 12, 2024 -

Tony Serra Highland Nissan responded

Chris B, thank you for taking the time to leave us feedback about your experience with us.Chris B, David was being 100% honest with you, we add these items to every vehicle not just the one you were interested in. The Apex is a GPS tracker for your insurance company so you can receive cheaper premiums. The pulse is backed by the NHTSA and reduces rear end collisions by over 90%. Is $300 too much to pay to save your life and your occupants? We care about our customers and want to keep them and their families safe. We do things differently here and perhaps you are not used to a dealership actually caring about our customers and their families. We would love the opportunity to welcome you into our family! Please contact us at (248) 887-8900 if you are interested.

May 10, 2024

From the moment I stepped into the dealership, I was greeted with warmth and professionalism. Luo Djokic's attention to detail and personalized approach made me feel truly valued as a customer. He took More

by Kate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luo Djokic
May 12, 2024 -

Tony Serra Highland Nissan responded

Kate, we're glad you had such a wonderful experience with us! Thank you for taking the time to leave a review for us at Tony Serra Highland Nissan. We're happy we could exceed your expectations! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2024

Jenny was my salesperson and she made the whole process very quick and easy for me. She made sure to walk me through all of the features of the car and the app on my phone. I had no questions when I left w More

by Liamsheridan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny, Cal Pusta
Feb 27, 2024 -

Tony Serra Highland Nissan responded

Thank you for sharing this Liam! Great customer service needs to be shared with everyone!!!

June 05, 2023

I highly recommend this dealership! I’ve leased 2 vehicles from them. Great service and sales department! More

by Louthelip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Pusta
May 31, 2023

very great selection of cars, and world class customer service all around my favorite dealership. if you’re looking for reliable and affordable with no hassle car buying then go to Tony Serra Highland Nis More

by Draegast8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Childs, Cal Pusta
May 31, 2023

Tony Serra Highland Nissan was the best dealership I have ever purchased from. Easy to work with, efficient and kind people! More

by Hpf721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Pusta
May 30, 2023

Excelente experiencia. Gran selección de vehículos con la mejor financiación. Exquisito trato y excelente comunicación por parte de Cal, General Manager, y todo su equipo More

by davidct3336
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Pusta
May 30, 2023

I had a wonderful stress free experience at Tony Serra Highland Nissan. Sales team is acknowledged and friendly. Cal, the General Manager, and Mike in finance did an amazing job. Thank you guys More

by jessica.zonder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Pusta
May 22, 2023

Pump the brakes on your stereotype of sleazy used car salesmen that will say anything to sell a car! If you want honest, transparent people with a genuine love of selling you a car that fits your needs, More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Carpio, Cal Pusta
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