Tony Divino Toyota

Handled the day of delivery incorrectly. 8 days later, still did not have the certificate needed for the Registry. Then, their "title" guy lied about when it had been sent, since it had not yet been sent still did not have the certificate needed for the Registry. Then, their "title" guy lied about when it had been sent, since it had not yet been sent at all! In short, friendly folks who cannot be relied on. More

Buyer Beware. Tony Divino Toyota and Toyota Corporation refuse to honor factory warranty on a brand-new truck. I purchased a brand-new Toyota Tacoma from Tony Divino Toyota in Ogden, Utah on June 25th, refuse to honor factory warranty on a brand-new truck. I purchased a brand-new Toyota Tacoma from Tony Divino Toyota in Ogden, Utah on June 25th, 2021. The buying experience was nice and easy. Gave them 5 stars. Two months later I noticed 3/4" paint defect on the roof of the truck. Clear coat and base paint were gone. I obtained touch up paint from Tony Divino and attempted to remedy it. I didn't like the result. Since it is a brand-new truck with around 500 miles at the time, I took it to Jack Harris Autobody, Hatch Autobody, Layton Car Care Autobody an Crazy Color Autobody in Layton, Utah. All four body shops told me it was a manufacture's defect with early signs of rust. They put that in writing in the estimates. I took the truck to Tony Divino where photos of the damage were taken and sent to Toyota corporation. Service advisor told me right then that Toyota most likely would not honor the warranty since I applied touch up paint. Three weeks later, I was told that Joe Lene at the Toyota Corp. declined my claim. I called Toyota Motors and spoke with the Customer Care representative. I was given case #211018002803 for my claim. I was informed that the case will be sent to Tony Divino Toyota with the request to accommodate me. Customer relations manager Dennis King called me and asked me to email him estimates with a written comment about factory defect from body shops and photos of the damage. I did that. Mr. King called me to advise that Tony Divino Toyota refused to honor the warranty since I attempted to remedy it with a touch up paint that THEY GAVE ME. I was mailed a letter declining my case which I quote here in its entirety. "Condition" On 9/24/21 Cust request that we pay for his roof to be painted because of 3/4" factory defect or chip. Cause Can't tell because of a touch up performed by non-professional. Remedy 10/26 at 3:05 I informed Mr. Rodin that we couldn't help him because of the 3 months sense (sic) now and when truck was purchased and the touch up." Mr. King also suggested that I take the truck for paint repair to their guy saying it would be less expensive "but less than perfect" (his exact words). Strange way to advertise a business. I love my truck but would like to warn potential Toyota buyers about their business practices and will not return to Tony Divino Toyota . I advise family and friends to do the same. Constantine Rodin More

Nice place, nice people, and thanks Bobby west for helping me with everything I needed helping me with everything I needed More

This dealership will take you to the cleaners. They This dealership will take you to the cleaners. They described a great vehicle to me knowing I had no way to verify the actual condition prior to This dealership will take you to the cleaners. They described a great vehicle to me knowing I had no way to verify the actual condition prior to purchase, and then they delivered a piece of junk that needed $10,000 in mechanical repairs - including a new transmission! Their response - tough luck..... This dealership is a black eye to the Toyota quality reputation, they will lie to you in order to get the sale. More

Buyer be where!!! I went online using their website to get a trade in value for my car, I wanted to trade in for a used Tacoma. The website quoted me $31,00, but when I went to the dealership, I was only get a trade in value for my car, I wanted to trade in for a used Tacoma. The website quoted me $31,00, but when I went to the dealership, I was only offered $26,900, which is insulting. The Tacoma I was interested in was valued at $28,000 on KB and the dealership would not accept anything less than $36,000. So I was low balled on my trade and was drastically over charged for the Tacoma. DO NOT BUY FROM THIS DEALERSHIP!!! More

Kind and friendly staff eager to please. Excellent instructions for all aspects of my new Car. Great instructions for specific features offered in vehicle, ( radio, cruise control, etc. etc.) Very pos instructions for all aspects of my new Car. Great instructions for specific features offered in vehicle, ( radio, cruise control, etc. etc.) Very positive experience. More

We had a great experience with Tony Divino. We traveled from Utah County to Riverdale because of the Costco Auto Program and I am glad we did. Blaine was very helpful during the build process. He was patie from Utah County to Riverdale because of the Costco Auto Program and I am glad we did. Blaine was very helpful during the build process. He was patient while we asked questions and would provide updates. When they received a couple of 21 Siennas they were not expecting Blaine let us know. They held it for us since we had a deposit from the build for a few days and did not sell it from underneath us like other dealers. They also did not charge over MSRP like others since these are hard to get but still provided discounts. We also had a great experience in the finance office. They of course try to sell products that may be helpful but there was not high pressure and was able to decline unlike other dealerships. I would definitely travel an hour to go to this dealership again for another Toyota purchase. More

Salesman quoted the price on the website then at signing jacked the price by 2,000 dollars. Dishonest workforce I would not recommend and will not buy here again! jacked the price by 2,000 dollars. Dishonest workforce I would not recommend and will not buy here again! More

I live 635 miles away from this Dealership but boy was it worth every mile of the drive to buy from Tony Divino. If I could give this Dealership twenty stars I would. Every thing about the people and the Dea worth every mile of the drive to buy from Tony Divino. If I could give this Dealership twenty stars I would. Every thing about the people and the Dealership is absolutely first class. I swear you could eat off the carpet and floors it was so spotless. I dealt with a total of five people and every single one of them was absolute top notch. I have owned two businesses and these people are some of the best I have ever met and worked with. Every single one of them was truthful, sincere and really enjoyed what they are doing. I saw several people wearing ties! When does that happen in today's world? They went over the car very thoroughly and answered every question I had with a great deal of patience and enthusiasm as I hadn't bought a new car in thirty five years so obviously I didn't understand the new technology. I know in today's world this isn't acceptable to say but as far as I'm concerned, I believe God sent me to this particular Dealership. That says it all doesn't it? More

Good experience at the dealership. Knowledgeable, helpful staff. No hard sell tactics. Fair pricing on the vehicle. Would consider purchasing from this dealership in the future. staff. No hard sell tactics. Fair pricing on the vehicle. Would consider purchasing from this dealership in the future. More