Tonkin Wilsonville Nissan

I especially appreciated how carefully the staff listened to my description of my lifestyle and my needs. They helped me identify the right car for me and gave me just the information I needed. I had my que to my description of my lifestyle and my needs. They helped me identify the right car for me and gave me just the information I needed. I had my questions answered--but I was not inundated with details that I did not want. And the late evening drive home in my new car with the old one driven by the staff was special. I came in searching and left with the car I wanted. Driving in to Tonkin Wilsonville Nissan was the best Christmas gift I have ever given myself! More

From the minute I drove in to your service department, I was immediately greeted. Everyone was great, the service and dealership were so clean, friendly and very helpful. I have been to many other Nissan de was immediately greeted. Everyone was great, the service and dealership were so clean, friendly and very helpful. I have been to many other Nissan dealerships but, not like this one. I just went in there for an oil change for my 2008 Nissan Armada and they found my tensioner and belt were going bad plus my right strut was leaking. They fixed it all without any questions! They even let me have a loaner to take care of somethings! Thanks Mr. Scott Wendell and Ron Tonkin Wilsonville Nissan. Sincerely, James A. More

It ws a dark and stormy night -- no really, it was. The last thing I wanted to do was look at more cars, but a friend insisted. Jay Palacio appeared and in short order was driving us by cars in the lot to last thing I wanted to do was look at more cars, but a friend insisted. Jay Palacio appeared and in short order was driving us by cars in the lot to see what I might like -- jumping out in the pouring rain while we remained dry to examine window tags for features, etc. Then magically, he brought into the dry garage a car that matched everything that appealed to me -- from color, to features -- it was like he was reading my mind. He proceeded to show me things such as safety features that other dealers had glossed over or failed to mention entirely. A first-time car buyer, I took my time and the process proceeded over several days (including an adventure at another dealership -- rhymes with Gladstone Nissan -- where, upon my arrival, a promised-in-writing blue hatchback with bluetooth magically transformed into a beige sedan with no accessories, for $3,000 more than promised! Jay had tried to warn me, but what can I say, we had it in writing...). Back to a very gracious and HONEST Jay, who showed great help and patience. Only after we closed the deal well after 10:00 p.m. (a very pleasant experience with Bryce Gehlen working the financing), did I find out from my friend that she had overheard that Jay was supposed to have been home at 5:00 that night. He showed similar patience by spending even more time with me when I picked up the car to make sure I knew how each of the features worked, then called a couple of days later to make sure everything was going well. To me the mark of excellent service is what happens "after they have the sale." Needless to say, I've already recommended the dealership, and particularly Jay, to several friends. I live downtown, but plan to make the trek out to Wilsonville for servicing -- I need to deal with someone I can trust in a warm and friendly environment. More

After much searching on the internet, and test driving multiple vehicles, we found a used vehicle we felt might fit our needs at Wilsonville Nissan. From the moment we stepped onto the lot, it was an eas multiple vehicles, we found a used vehicle we felt might fit our needs at Wilsonville Nissan. From the moment we stepped onto the lot, it was an easy and friendly experience. Much different than we received in other dealerships. We felt the staff at this dealership were all truly working DELIGENTLY TO HELP US MEET OUR GOALS. They asked about, listened to, and cared about helping us reach our desired goal. Other dealerships tried to talk us into changing our plans. In the end we traded in a very well cared for minivan, that the only reason we were trading it in was to remove a car payment, for another well cared for vehicle that was reasonably priced. Voila - we now have one less car payment in our lives and a car that we can be as proud of owing as we were of our van. I thank each person involved for an experience that we truly appreciated. We have already recommended to friends and family that they use this dealership for their future needs. We hope to use their services again ourselves! THANKS to all the staff that worked with us! More

Ed was very helpful, friendly, and got me all the information I needed to pick the right car for me. He was also very polite, which is definitely something you want when you go through the process of information I needed to pick the right car for me. He was also very polite, which is definitely something you want when you go through the process of buying a car. Everyone at the dealership was very kind and friendly. Over-all great experience! More

After a bad experience at BEAVERTON NISSAN we went to Wilsonville Nissan to look for a new truck. Jay Palacio was our first contact. Jay was very friendly and listened to our needs and wants. Jay was un Wilsonville Nissan to look for a new truck. Jay Palacio was our first contact. Jay was very friendly and listened to our needs and wants. Jay was understanding and took us to the trucks on the lot and explained the difference of the frontier in the 2010's and the 2011's.Jay had a lot of information and shared this with us. Jay was a breath of fresh air after our earlier experience. Sean and Jay had been very helpful about the information that was presented to us. They broke everything down to ensure that we were not being misled in financing or in the total cost of the truck. Sean was very helpful explaining where the warranties and rebates fell pointing out the difference with the marked prince and the dealer’s addendum. Damien helped with the overall what type of warranty to add such as the service packets. He explained the big picture of what would be a good idea and what would best fit our needs as repairs and such. Over all our experience with Wilsonville Nissan was informational, helpful and understanding of what we were looking to purchase. I am very happy we stopped in. Oh one more thing they still owe me a Nissan hat " wink". I will recommend your dealership to anyone that asked or does not ask about our new truck. More

I was in and driving my new car in two hours. The fastest service I have ever had when buying a new or used car. Jay and Sean treated me like I was royalty. I told them what I could afford and how fastest service I have ever had when buying a new or used car. Jay and Sean treated me like I was royalty. I told them what I could afford and how much I wanted my monthly payments to be and they not only met my expectations but exceeded them. More

Dealing with Tonkin Wilsonville Nissan in purchasing our 2010 Murano was by far our best experience. Hendrix Numako was helpful, warm and appreciative of our business. We felt more like good friends than 2010 Murano was by far our best experience. Hendrix Numako was helpful, warm and appreciative of our business. We felt more like good friends than salesman/customer. He and my husband talked by phone alot and Hendrix new exactly what we were looking for. As soon as this vehicle was delivered he sent a video of it to us with a list of everything it had. We had no luck finding the exact vehicle we wanted close to home and didn't hesitate to travel to Wilsonville to buy. We live about 230 miles away. Hendrix came in on his day off to work with us, greeted us as soon as we pulled into to their parking lot and made us feel right at home. Hendrix was knowledgeable and fun to work with. We also had great experiences with Jason in Parts, and Damian in Finance. Maintenance was great too, I feel bad because I didn't get their names. The General Manager even stopped to thank us for our business. When we left after saying alot of goodbyes and thank yous, we got a few blocks away and realized we forgot something there. When we went back Ron Tonkin had just stopped in and took the time to shake hands and thank us for our business as well. We wish we could go there for all our maintenance, but live too far away. We plan to schedule any whenever we travel to that area. More

Overall great experience. The staff were very helpful and friendly but not in a pressuring or pushy type of way. I could not ask for a better first time car buying experience. The follow-up phone calls and friendly but not in a pressuring or pushy type of way. I could not ask for a better first time car buying experience. The follow-up phone calls to make sure everything was fine were much appreciated. I will definitely refer people to this dealership! More

Of the dealers that I visited (Ford, Nissan, Toyota), the Tonkin staff were hands down the most respectful, honest and pleasant to work with. Some dealers were unhelpful or rude during my first visit when Tonkin staff were hands down the most respectful, honest and pleasant to work with. Some dealers were unhelpful or rude during my first visit when I was clear that I was not buying a car that day. The Tonkin staff on the other hand understood and treated me me great. The bottom line price was clear up front without haggling. Two areas that could use improvement: 1) The time it took to close the deal and complete the transaction was too long - my guess is that it was around 90 minutes. There is no reason why this could not happen in 30 minutes or less. 2) I'm not a big fan of being subjected to a sales pitch for numerous options from the finance staff. This should be dealt with by the salesperson and finance should just be there to sign the loan paperwork. While a few of the options were discussed earlier, there were a few that had not. More