Tonkin Wilsonville Nissan

Like I said, the customer service from Jay "Jay" Palacio was WAY BEYOND A "10", believe me,HE IS SOMETHING...... AND the quality of work, they put a bra-cover on the new rogue that we bought, and it was st was WAY BEYOND A "10", believe me,HE IS SOMETHING...... AND the quality of work, they put a bra-cover on the new rogue that we bought, and it was started and finished when they said in the amount of time.......great, and looks GOOD ALSO...... CAN not say enough about the FRIENDLINESS FROM ALL THE OF THESE PEOPLE THAT I LISTED ABOVE....THAT IS James "Jay" Palacio (sales rep) (GREAT GUY)---Sean Alderman, also a super person-----and last but not least!!!Damien Lopez went way out of his way, and he is their FINANCE MANAGER......very nice person OVER ALL EXPERIENCE....TOPS!-TOPS!-TOPS!!!!!!!! AND THE "PRICE"----Checked all around for pricing on the internet, and THEIR PRICES ON THE "ROGUE 2011's" THAT WE WERE LOOKING FOR, WERE ABOUT $2,000 TO $2,500 DOLLARS LESS THAN OTHER DEALERS IN THE VANCOUVER, WA AND PORTLAND. ORE AREA.........as we live in Vancouver, Wa. area.... Can not say enough about this dealership and THEIR PEOPLE--THANKS, Brett Fiher More

From the minute we walked in, we were treated very well and felt at ease with the salespeople and other employees. No car dealership has amazingly cheap prices, but their offers were very great. We left wi and felt at ease with the salespeople and other employees. No car dealership has amazingly cheap prices, but their offers were very great. We left with some estimates, and felt no pressure from them to buy; they only gave us all of the information they could on what vehicles we were interested in, and made suggestions and reccomendations. We came back a few hours later and bought from them due to their amazing customer service, and of course, because of the prices/quality they offered us. I'd say the only down side to the whole experience was A: the freezing-cold weather which made it hard to look around as much as we wanted to, and B: our inability to decide on which car to buy from them- they treated us that well. I know if we have to buy another car, we are certainly going to them FIRST! More

Jay Palacio was very friendly, personable and not pushy during the course of the sale. We would definitely like to work with him again. He did not try to get us to buy a Nissan even though the dealership s during the course of the sale. We would definitely like to work with him again. He did not try to get us to buy a Nissan even though the dealership specializes in these cars. Bryce was helpful with the financing and we were pleased with the overall experience. More

Here comes a double-edged sword. THE GOOD (only Here comes a double-edged sword. THE GOOD (only because of ONE person): My husband and I had an *amazing* experience with a NEW sales employee (if Here comes a double-edged sword. THE GOOD (only because of ONE person): My husband and I had an *amazing* experience with a NEW sales employee (if you do go to this dealership, look for ED DORAN, he deserves your business!!) who was the best "salesman" we've ever had the pleasure to meet. He was down to earth, honest, and did NOT play games which most sales staff members are guilty of. He is amazing and I wish we could've given him our business. THE BAD (talk about shady work): Though my husband and I don't have the best credit, we still decided to apply for financing for a Nissan Armada to help support our growing family. After test-driving the vehicle and spending a lot of time talking it over with Ed Doran, we decided to take a leap and fill out the application. Now, we've done this application at about 5 dealerships over the last 1-2 years. I know the way it works. After taking the application from us, the manager spent a good half hour (at least) working on it. Then he came over to us, and without explaining ANYTHING, said it would probably be another 15 minutes. He went back to his corner with one of the financing guys and while Ed Doran did his very best to keep us occupied (and distracted, as it was embarrassing enough to see the application taking so long) it began to be ridiculous. A full 45-60 minutes passed before even Mr. Doran could no longer take the lengthiness. He went over to check on what was going on and reported how we were told it would only be about 15 minutes. With accusation in his voice, the financing employee growled to him, "THAT'S why we DON'T ever give them a TIMELINE." Then why did the manager of the whole dang place do it? And why was the best employee in the facility receiving heat for it? He came back over and didn't complain about the altercation, just explained it would be a little longer and tried to get us to have some water or tea. Finally, the manager came over to explain that my credit score was lower than I thought and so it was taking them a while to negotiate with the bank. Fair enough, right? Well, multiple hours into the evening, we were finally told it wasn't possible to get the loan we wanted with the terms we needed unless we chose a less expensive vehicle. So with our heads hung low, our tails tucked between our legs, we apologized to the ever gracious Ed Doran for wasting his time. He told us not to worry and that he enjoyed every moment; he said otherwise he would've just been sitting around and he was glad we stuck with the car we wanted and didn't change our minds just to get a loan and a car THAT day. All in all, we felt it was a positive experience, even with the lack of communication from the manager and his financing staff. A few days later, I renewed my credit report tracker.... only to find we had not 1, not 2, not 5.......... but 9 (read it - NINE) auto loan applications/inquiries from the single day we spent at the dealership!!! NINE?!? The manager or financing staff couldn't even TELL us that the first, second, or even third company wouldn't finance us... they had to run us through 9 freaking companies? I find this unprofessional, unethical, shady, and downright WRONG. For a small family trying to make it in this recession, nine inquiries was undeniably ridiculous... we didn't need to have THAT car, THAT day, THAT badly. It's very unfortunate because now we are looking for less expensive vehicleS (multiple) and we can afford to purchase them.... and would love to give Ed Doran our business. But the dishonesty of the dealership as a whole (without Mr. Doran's name dragged through this, as he was oblivious to what was happening) is sickening and not worth wasting your time and feelings over. My credit score was slowly climbing and we had big plans for the next year or two as far as possibly even buying a home, but after nine full inquiries my credit score understandably CRASHED and BURNED. I am still shocked and appalled by the snake-like ways used over us this day. We may be young, we may be hopeful, but don't misuse and mistreat our trust and lives in this manner. GREASY AND GREEDY. More

We had by far the best car buying experience with these gentlemen. I felt like they were honest business men, almost to apoint where you'd wanna invite them over for dinner. They werent trying to "sell" me gentlemen. I felt like they were honest business men, almost to apoint where you'd wanna invite them over for dinner. They werent trying to "sell" me a car, they were trying to satisfy my needs and wants in a vehicle. Ed found the exact color car I wanted and got the price of my dreams. I have already recommended them to two family members looking to buy new cars, and I extend that remmendation to you. More

I thought the team was professional, extremely friendly, and knowledgeable. Ed (Our Salesman) really listened to our needs and truly understood what we needed in our next car. He also handled the whole sa and knowledgeable. Ed (Our Salesman) really listened to our needs and truly understood what we needed in our next car. He also handled the whole sale transaction absolutely hassle free. Sean (Sales Manager) was very friendly and efficient and that also made us comfortable throughout the whole process. I want to also acknowledge Jay for being a great communicator; he was able to call me and invite me in just in time before I headed to Alaska and had the right car to show me. Not to forget Bryce, he was an absolute pleasure to deal with. Ed, Sean, Jay, and Bryce, Thanks for the Great Experience. Andrew Alhagi More

All personnel went to great lengths to meet our needs. They were patient, cheerful, and knowledgeable. We completed our transactions with all loose ends taken care of. We are completely satisfied. I They were patient, cheerful, and knowledgeable. We completed our transactions with all loose ends taken care of. We are completely satisfied. I wonder whether we might have saved $$$ by trading in the Titan on the Frontier purchase, but the way we handled it was our fault. But the dealership covered some other items which we would have had to pay for, so they were generous in that respect. More

I especially appreciated how carefully the staff listened to my description of my lifestyle and my needs. They helped me identify the right car for me and gave me just the information I needed. I had my que to my description of my lifestyle and my needs. They helped me identify the right car for me and gave me just the information I needed. I had my questions answered--but I was not inundated with details that I did not want. And the late evening drive home in my new car with the old one driven by the staff was special. I came in searching and left with the car I wanted. Driving in to Tonkin Wilsonville Nissan was the best Christmas gift I have ever given myself! More

From the minute I drove in to your service department, I was immediately greeted. Everyone was great, the service and dealership were so clean, friendly and very helpful. I have been to many other Nissan de was immediately greeted. Everyone was great, the service and dealership were so clean, friendly and very helpful. I have been to many other Nissan dealerships but, not like this one. I just went in there for an oil change for my 2008 Nissan Armada and they found my tensioner and belt were going bad plus my right strut was leaking. They fixed it all without any questions! They even let me have a loaner to take care of somethings! Thanks Mr. Scott Wendell and Ron Tonkin Wilsonville Nissan. Sincerely, James A. More

It ws a dark and stormy night -- no really, it was. The last thing I wanted to do was look at more cars, but a friend insisted. Jay Palacio appeared and in short order was driving us by cars in the lot to last thing I wanted to do was look at more cars, but a friend insisted. Jay Palacio appeared and in short order was driving us by cars in the lot to see what I might like -- jumping out in the pouring rain while we remained dry to examine window tags for features, etc. Then magically, he brought into the dry garage a car that matched everything that appealed to me -- from color, to features -- it was like he was reading my mind. He proceeded to show me things such as safety features that other dealers had glossed over or failed to mention entirely. A first-time car buyer, I took my time and the process proceeded over several days (including an adventure at another dealership -- rhymes with Gladstone Nissan -- where, upon my arrival, a promised-in-writing blue hatchback with bluetooth magically transformed into a beige sedan with no accessories, for $3,000 more than promised! Jay had tried to warn me, but what can I say, we had it in writing...). Back to a very gracious and HONEST Jay, who showed great help and patience. Only after we closed the deal well after 10:00 p.m. (a very pleasant experience with Bryce Gehlen working the financing), did I find out from my friend that she had overheard that Jay was supposed to have been home at 5:00 that night. He showed similar patience by spending even more time with me when I picked up the car to make sure I knew how each of the features worked, then called a couple of days later to make sure everything was going well. To me the mark of excellent service is what happens "after they have the sale." Needless to say, I've already recommended the dealership, and particularly Jay, to several friends. I live downtown, but plan to make the trek out to Wilsonville for servicing -- I need to deal with someone I can trust in a warm and friendly environment. More