Tonkin Wilsonville Nissan

I would recommend this dealership to anyone who is looking for a new or used car. I have purchased several cars over the years with less than desirable experiences (pushy salesman, ambiguous financing looking for a new or used car. I have purchased several cars over the years with less than desirable experiences (pushy salesman, ambiguous financing, inflated pricing, ect). These people are straight forward, friendly, and knowledgeable. After walking out of a popular dealership that would not give me a straightforward price on a car, I called them up and received a quote over the phone. Still uncertain of the quote, which was way below the competition, I made my way there only to find myself purchasing a car at the quoted price. I never do these ratings though wanted to express how genuinely impressed I am with the way this company does business. I only wish I didn't waste so much time at other dealers before coming to this one. More

The employees of the service department have always greeting me with a smile and genuine warmth. They explain every service and recommend appropriate maintenance options. They have always been very tim greeting me with a smile and genuine warmth. They explain every service and recommend appropriate maintenance options. They have always been very timely and professional and go the extra mile. Very easy and convenient to make appointments. I can trust my car with them. More

The Tonkin Wilsonville Nissan employees we interacted with gave service with a smile. They are good listeners, responsive to needs, not "pushy," thorough, and provide interesting conversation to take th with gave service with a smile. They are good listeners, responsive to needs, not "pushy," thorough, and provide interesting conversation to take the customer's mind off nervousness. Thank you so much for giving us a very positive and non-stressful purchasing experience. Believe us, we have dealt with some nasty dealerships in the past. More

I went in to Tonkin to purchase a 2007 Nissan Murano. The dealer had the vehicle I was looking for at the right price. Mr. Doran was helpful and quite courteous in assisting me with my purchase. When I The dealer had the vehicle I was looking for at the right price. Mr. Doran was helpful and quite courteous in assisting me with my purchase. When I am in need of another vehicle I will certainly consider Tonkin. More

I got the car I wanted for the price I wanted. I am quite happy with my used vehicle and I feel that Tonkin Nissan provided a quality product at a fair price. I would certainly refer my friends to Ton quite happy with my used vehicle and I feel that Tonkin Nissan provided a quality product at a fair price. I would certainly refer my friends to Tonkn Nissan as they were professional and quite helpful in assisting me in my recent purchase. More

After dealing with more than a handful of closers in your industry over the years, I'm pleased to say that Mr. Alderman was by far the best yet. He brought a very personal touch to the experience and didin't industry over the years, I'm pleased to say that Mr. Alderman was by far the best yet. He brought a very personal touch to the experience and didin't seem pushy. Sean's knowledge base was extensive. However, he wasn't over-powering with auto-jargon. We found the dealership in Wilsonville to be hospitable, clean and professionally maintained. The new Salesperson, Robert, and the Finance Mgr., Bryce, rounded out a positive experience quite nicely. More

Like I said, the customer service from Jay "Jay" Palacio was WAY BEYOND A "10", believe me,HE IS SOMETHING...... AND the quality of work, they put a bra-cover on the new rogue that we bought, and it was st was WAY BEYOND A "10", believe me,HE IS SOMETHING...... AND the quality of work, they put a bra-cover on the new rogue that we bought, and it was started and finished when they said in the amount of time.......great, and looks GOOD ALSO...... CAN not say enough about the FRIENDLINESS FROM ALL THE OF THESE PEOPLE THAT I LISTED ABOVE....THAT IS James "Jay" Palacio (sales rep) (GREAT GUY)---Sean Alderman, also a super person-----and last but not least!!!Damien Lopez went way out of his way, and he is their FINANCE MANAGER......very nice person OVER ALL EXPERIENCE....TOPS!-TOPS!-TOPS!!!!!!!! AND THE "PRICE"----Checked all around for pricing on the internet, and THEIR PRICES ON THE "ROGUE 2011's" THAT WE WERE LOOKING FOR, WERE ABOUT $2,000 TO $2,500 DOLLARS LESS THAN OTHER DEALERS IN THE VANCOUVER, WA AND PORTLAND. ORE AREA.........as we live in Vancouver, Wa. area.... Can not say enough about this dealership and THEIR PEOPLE--THANKS, Brett Fiher More

From the minute we walked in, we were treated very well and felt at ease with the salespeople and other employees. No car dealership has amazingly cheap prices, but their offers were very great. We left wi and felt at ease with the salespeople and other employees. No car dealership has amazingly cheap prices, but their offers were very great. We left with some estimates, and felt no pressure from them to buy; they only gave us all of the information they could on what vehicles we were interested in, and made suggestions and reccomendations. We came back a few hours later and bought from them due to their amazing customer service, and of course, because of the prices/quality they offered us. I'd say the only down side to the whole experience was A: the freezing-cold weather which made it hard to look around as much as we wanted to, and B: our inability to decide on which car to buy from them- they treated us that well. I know if we have to buy another car, we are certainly going to them FIRST! More

Jay Palacio was very friendly, personable and not pushy during the course of the sale. We would definitely like to work with him again. He did not try to get us to buy a Nissan even though the dealership s during the course of the sale. We would definitely like to work with him again. He did not try to get us to buy a Nissan even though the dealership specializes in these cars. Bryce was helpful with the financing and we were pleased with the overall experience. More

Here comes a double-edged sword. THE GOOD (only Here comes a double-edged sword. THE GOOD (only because of ONE person): My husband and I had an *amazing* experience with a NEW sales employee (if Here comes a double-edged sword. THE GOOD (only because of ONE person): My husband and I had an *amazing* experience with a NEW sales employee (if you do go to this dealership, look for ED DORAN, he deserves your business!!) who was the best "salesman" we've ever had the pleasure to meet. He was down to earth, honest, and did NOT play games which most sales staff members are guilty of. He is amazing and I wish we could've given him our business. THE BAD (talk about shady work): Though my husband and I don't have the best credit, we still decided to apply for financing for a Nissan Armada to help support our growing family. After test-driving the vehicle and spending a lot of time talking it over with Ed Doran, we decided to take a leap and fill out the application. Now, we've done this application at about 5 dealerships over the last 1-2 years. I know the way it works. After taking the application from us, the manager spent a good half hour (at least) working on it. Then he came over to us, and without explaining ANYTHING, said it would probably be another 15 minutes. He went back to his corner with one of the financing guys and while Ed Doran did his very best to keep us occupied (and distracted, as it was embarrassing enough to see the application taking so long) it began to be ridiculous. A full 45-60 minutes passed before even Mr. Doran could no longer take the lengthiness. He went over to check on what was going on and reported how we were told it would only be about 15 minutes. With accusation in his voice, the financing employee growled to him, "THAT'S why we DON'T ever give them a TIMELINE." Then why did the manager of the whole dang place do it? And why was the best employee in the facility receiving heat for it? He came back over and didn't complain about the altercation, just explained it would be a little longer and tried to get us to have some water or tea. Finally, the manager came over to explain that my credit score was lower than I thought and so it was taking them a while to negotiate with the bank. Fair enough, right? Well, multiple hours into the evening, we were finally told it wasn't possible to get the loan we wanted with the terms we needed unless we chose a less expensive vehicle. So with our heads hung low, our tails tucked between our legs, we apologized to the ever gracious Ed Doran for wasting his time. He told us not to worry and that he enjoyed every moment; he said otherwise he would've just been sitting around and he was glad we stuck with the car we wanted and didn't change our minds just to get a loan and a car THAT day. All in all, we felt it was a positive experience, even with the lack of communication from the manager and his financing staff. A few days later, I renewed my credit report tracker.... only to find we had not 1, not 2, not 5.......... but 9 (read it - NINE) auto loan applications/inquiries from the single day we spent at the dealership!!! NINE?!? The manager or financing staff couldn't even TELL us that the first, second, or even third company wouldn't finance us... they had to run us through 9 freaking companies? I find this unprofessional, unethical, shady, and downright WRONG. For a small family trying to make it in this recession, nine inquiries was undeniably ridiculous... we didn't need to have THAT car, THAT day, THAT badly. It's very unfortunate because now we are looking for less expensive vehicleS (multiple) and we can afford to purchase them.... and would love to give Ed Doran our business. But the dishonesty of the dealership as a whole (without Mr. Doran's name dragged through this, as he was oblivious to what was happening) is sickening and not worth wasting your time and feelings over. My credit score was slowly climbing and we had big plans for the next year or two as far as possibly even buying a home, but after nine full inquiries my credit score understandably CRASHED and BURNED. I am still shocked and appalled by the snake-like ways used over us this day. We may be young, we may be hopeful, but don't misuse and mistreat our trust and lives in this manner. GREASY AND GREEDY. More