Tonkin Wilsonville Nissan

Ed Doran was great to work with. Easy going, and low pressure. We had originally planned to trade in our vehicle as part of the purchase. We decided to go another direction with our trade after reciev pressure. We had originally planned to trade in our vehicle as part of the purchase. We decided to go another direction with our trade after recieving what we felt was an extremely "low ball" offer. A little too much pressure was put on us at that point to keep that trade in as part of the deal. It was obvious that dealership "sales games" were being played with regards to our trade-in, something neither my wife or I appreciated. The paperwork signing and financing was professional and quick. We did have a minor maintenance item that popped up a day after we purchased, that was taken care of by the dealership quickly and professionally. Ed Doran and a sales manager went out of their way to personally drop off our car after maintenance to our home. Very much appreciated. More

This was a great car buying experience. Jay was straightforward and respectful throughout. He created a relaxed atmosphere and help me get exactly what I wanted. Damian Lopez was my GSM and I bel straightforward and respectful throughout. He created a relaxed atmosphere and help me get exactly what I wanted. Damian Lopez was my GSM and I believe he was sincere it trying to get the very best for me. I will absolutely refer friends and family to this dealership and Jay Palacio. More

I had the best car buying experince ever, Jay and all the other sales rep at Nissan Wilsonville were great. Jay was an awsome car salesman, no presure and was there to answer every question. Thanks Jay got t other sales rep at Nissan Wilsonville were great. Jay was an awsome car salesman, no presure and was there to answer every question. Thanks Jay got the SUV we were searching for. Bill and Matt More

Tim W was very professional, knowledgeable and friendly sales associate. I was impressed with getting all my questions answered and I was satisfied with the answers. I was introduced to all the guys who we sales associate. I was impressed with getting all my questions answered and I was satisfied with the answers. I was introduced to all the guys who were working on my vehicle financing by Tim (Bruce, Joel and Jeff) and the process was pretty quick and accurate. Tim will make sure you walk out of their office with the vehicle you are happy to own and the one that will accommodate all the needs you are looking for. I will highly recommend Tim as being one of the best sales associates I have ever worked with, and the rest of the crew were great too. More

Really great experience. Everyone was friendly and open. They helped me with my trade-in and helped me choose the vehicle that best suited my needs, including financial. They spent time as I test drove mu They helped me with my trade-in and helped me choose the vehicle that best suited my needs, including financial. They spent time as I test drove multiple vehicles to find the right one. I would recommend this dealership to anyone. Thanks! More

Rated quality of work a 4 since the temporary plates were not on the car when I received it, so I couldn't drive the vehicle until a few days later. In addition, It appeared that the car had not been washe not on the car when I received it, so I couldn't drive the vehicle until a few days later. In addition, It appeared that the car had not been washed before it was delivered. Aside from those minor issues, the experience was great and the dealership did very well. More

Exceptional customer service - exceeded all my expectations - I had old ideas of how a dealership operates - I have a very positive idea now. I will return to Wilsonville Nissan for service work expectations - I had old ideas of how a dealership operates - I have a very positive idea now. I will return to Wilsonville Nissan for service work - Very, very impressive at so many levels - quality work, professional at every turn. THanks for the great experience! More

First and foremost, there are not enough adequate words to express my deepest gratitude for the exceptional customer care in which I received (and my twin sister) at Tonkin Wilsonville Nissan. The moment to express my deepest gratitude for the exceptional customer care in which I received (and my twin sister) at Tonkin Wilsonville Nissan. The moment I walked into the dealership, I was acknowledged without feeling as though a vulgar was in search of it's prey. The entire Nissan staff created a climate of respect, warmth and personalized care. Given my recent cancer diagnosis, I was feeling emotionally overwhelmed and I needed to financially position myself so that I could pay for all the upcoming medical costs. Subsequently, I needed to trade-in my current vehicle and replace it with a more cost-effective, reliable, comfortable, and of course, pleasing to the eye. Believe it or not, there were no hidden agendas!! I was well respected, encouraged to share my concerns and patiently attended to by Ed Doran and Sean Alderman. I strongly believe both men took into consideration "my best interests". No matter how complex or trivial my questions were, I was always well received. They are the gurus and epitome of customer care; extremely patient yet focused, professionally knowledgeable and honored my priorities of what I needed. Given the fact that my twin sister also purchased "The Cube" the evening before, she had nothing but elation and positive praise. Without a doubt, we recommend this Dealership. In our opinion, what differentiates Tonkin Wilsonville Nissan from their competitors is their true authentic & outstanding care, quality of product and willingness to meet the customer's needs. With Gratitude, Sheryl A. Smith & Kathryn M. Smith (aka.. Cubed Squared) More

WOW! I am the first person to say that I hate buying a car. Let's face it, you do the research and then start looking around lots when the salesmen are not around because you're just tired of going to a car. Let's face it, you do the research and then start looking around lots when the salesmen are not around because you're just tired of going to a place during business hours and either being pushed and hounded, or, you get completely ignored. People make the difference, and, Rick Gilpin at Tonkin Wilsonville Nissan really impressed our family - BIG TIME! In a nutshell, he just strikes the right balance of everything. He's affable, friendly, and personable. You never feel like your being sold or hustled. It was great to have someone ask us not only what we wanted and take our responses to heart, but also find a vehicle that provided everything that we were looking for an in our budget. Other than my motorcycles, I have NEVER bought a foreign made vehicle before. I've always stuck with Dodge and Chevy. Clearly, Rick makes me wonder if I have been short changing myself all this time. He gave us choices and options; but never tried to impose anything on us. He was forthright in his replies. Generally the word honesty and integrity don't come to mind when thinking of a car sales person; but, clearly this dealership has found the needle in the haystack. I would recommend anyone to this dealership, hands down with no regrets or wondering if I steered someone in the right direction. I have never been able to walk away from buying a car and find it to be an enjoyable experience; but, Rick sure made it that way. By the way, we ended up buying an Xterra and we and our two Labrador Retrievers, Teddy and Oso, love it! More

First let me apologize to Rick and his staff for not doing this sooner but health issues have limited my time. When my wife suggested buying a new car the thought of having my one of my teeth pulled c doing this sooner but health issues have limited my time. When my wife suggested buying a new car the thought of having my one of my teeth pulled came to mind. What we experienced prior to my going to Wilsonville Nissan was just short of that. We had a car in our driveway and a bad taste in our mouth. We went to Wilsonville because my best friend from Eugene did the same and was delighted at the result. We were greeted at the door by Rick Gilpan upon our arrival. His demeanor was such that you felt comfortable. I did not tell him of our experience at first to see what he would do. In the time we spent there, we knew what the different options were in each vehicle the xxxxxxand con's, we met the staff who would be interacting with us, the sales manager, Bruce, Bryce the Finance manager, Bill in service. Looking at the service bays one could eat off the floor. Quality throughout. My wife is very happy with the new Nissan Murano and will probably buy again from these wonderful folks. Just for FYI, Rick calls and checks on the health issues facing us and I truly believe he is concerned and not because we baought a car. More