Tonkin Wilsonville Nissan

Overall my experience at Tonkin Wilsonville Nissan was a good one. Although I felt that Jeff in Finance and Craig in Service provided really great customer service. Jeff did a great job going over all the f good one. Although I felt that Jeff in Finance and Craig in Service provided really great customer service. Jeff did a great job going over all the finance/warranty options and explaining anything I didn't understand. I was able to talk to craig a mechanic and I really appreciate him taking the time to listen to me and address the few concerns I had upon purchasing the vehicle. Those two employees is what made me decide to give the customer service score a 5 on this review. More

Rick at Tonkin Nissan was great! He really worked with us to get us the Juke SL we wanted, with a fair price for our trade. Even though it took us almost three months to commit, he was patient and honest us to get us the Juke SL we wanted, with a fair price for our trade. Even though it took us almost three months to commit, he was patient and honest. We had looked all over Oregon and Washington, and had contacted several other dealers before buying. After getting low-balled by some, and outright lied to by others, it was refreshing to work with Rick. I really feel like Rick and Tonkin Nissan valued our business, and while we have not yet gone in for service, the service department was IMMACULATE when we took our tour, and I must say I've never seen a cleaner restroom. :o) Jeff in finance was helpful and didn't waste our time and didn't talk down to us regarding our options. Usually the finance department is where you can have your worst experience when buying a car, but I was pleasantly surprised with Jeff's professionalism. Thanks, Rick, for getting me into my new Juke. I love it!! More

We moved to the Beaverton, OR area from St. Charles, MO. We have always taken our Nissan Maxima to our local Nissan dealership for service, but the idea of starting over in a new city/state seemed a little We have always taken our Nissan Maxima to our local Nissan dealership for service, but the idea of starting over in a new city/state seemed a little intimidating. Would the service be as good? Would the service department be honest and dependable as what we were used to? The answer was that this dealership was even better than the one back home. There is a Nissan dealer closer to where we live, but I'd read some reviews I wasn't comfortable with, so we drive the extra miles to the Tonkin Wilsonville Nissan dealer gladly. For example, I was used to our old dealership rotating my tires every other oil change...even though the car gets less than 1,500 miles per every 3 months. Tonkin checks wear and only rotates if the tires actually need it. That's a small thing, but it shows they don't do unnecessary work just to make a few bucks more. The boots and/or bushings for the front struts are torn and are making noise. We had no idea what the noise was, so they checked it out for us, identified the problem and said it's not imperative to fix them at this point, unless the noise gets worse. In the meantime, they're keeping an eye on them for us and checked them out at every oil change. No pressure to do more than is needed. How many repair shops can say that? We highly recommend this service department for any Nissan owner. We haven't dealt with the sales department yet, but if they're even half as reputable as their service department, we'll be quite pleased. More

Bill Rush and Jason Emery are beyond the best!! I locked my keys in the trunk of my M45 and, despite my best attempts, I was unable to get the trunk back open. I came to the Wilsonville Nissan service depar my keys in the trunk of my M45 and, despite my best attempts, I was unable to get the trunk back open. I came to the Wilsonville Nissan service department after hours and Bill just happened to be there working late. I asked him about getting a new key cut and without a second thought he went to work helping me. He called back to the Parts Department a couple of times, but he was unable to get ahold of anybody. Then he proceeded to call the Parts Manager, Jason, on his cell phone. Jason was driving home, but when he heard that I was in need of a key he turned around and came back to the dealership. Bill, through some research, was able to find the key code for my Infiniti, and Jason cut me a brand new key without hesitation. Both Bill and Jason displayed the utmost professionalism and complete committment to customer service. My next car will definitely be purchased from Wilsonville Nissan. They have gained a customer for life. More

1st off I did send in a positive review a cpl mos ago but at this point need to make a few corrections and suggests a cpl warnings: 1) make sure they have the title for the vehicle you are buying !! We pur at this point need to make a few corrections and suggests a cpl warnings: 1) make sure they have the title for the vehicle you are buying !! We purchased our 2005 Titan on Dec 10, 2010 and are STILL waiting for plates. They did not have the title for this vehicle. 2) if you find your vehicle via the internet, be sure to PRINT out the description and what it comes with We found our 2005 Titan via the internet, went to dealership, loved the vehicle, bought it, got home and was re-reading the internet description and found that there was a cpl of things it should of had with it. a) 4 tie downs for the bed..imagine they weren't there, however Wilsonville did correct that as soon as it was brought to their attention. 3) Be sure you have a MANUAL. Our 2005 Titan did not have a manual and it had alot of bells & whistles that we needed to become familiar with. Wilsonville did correct this when we brought it to their attention and sent us a manual. The other little thing which has never made sense to me is when you buy a NEW vehicle you get 2 keys/2 FOBs but if you buy a USED vehicle you get 1key/1 FOB..hmmmm makes me wonder what they do with the 2nd set..chg the chip in the key & re-program the FOB for their own vehicle or another vehicle or sell as new to make additional money... I believe dealerships should handle USED vehicles as if they were new..titles should be in their possession, manuals should be included, if you list the vehicle with accessories then be sure they are there. Don't be cheating the customer, its bad for business.. More

My overall experience at Tonkin Wilsonville Nissan was outstanding. The friendly staff members I met and the speed of the deal, made me very happy with the overall process. But, the most important person outstanding. The friendly staff members I met and the speed of the deal, made me very happy with the overall process. But, the most important person in the whole experience was the saleperson I dealt with Rick Gilpin. Rick made the whole process very easy and comfortable for me. Rick Gilpin and Wilsonville Nissan thank you very much. More

No hassle buying. No argument about not wanting to hear any presentation on addition warranty coverage, paint protection, extended service, etc. Ed Doran was very helpful and leading me through the buy any presentation on addition warranty coverage, paint protection, extended service, etc. Ed Doran was very helpful and leading me through the buying process and to make sure everything was in order. Great dealership. More

We drove over 3 hours to look at the truck we wanted and are very pleased with the vehicle, the extras of the red carpet treatment and the whole purchasing/financing thing. Each person we cam in contact wi are very pleased with the vehicle, the extras of the red carpet treatment and the whole purchasing/financing thing. Each person we cam in contact with, sales, managers, and detailers geninuely were there to give us service! We found Ed Doran to be people orientated, people centered, concerned about what we wanted, and at no time was there the rushing around behind scences with the secret language of buying a used car. Ed was also proud of the Tonkin Wilsonveille name and company! Throughout the purchase process Ed introduced us to the people he works with (Sean/Sales Manager and Damian Lopez/Finance) other employees of the Tonkin Wilsonville team also came up to us to make sure we were doing fine! We will be back and we will also let our freinds and family know that it is well worth the time and effort to travel there. What also was impressive to us was they knew how to handle the finance for out of state sales tax carrying about the Oregon laws and Washington laws (way to know your stuff Damian)! Happy Sales Tonkin Wilsonville! Sincerely, Debi and Tony from the Kitsap Penninsula in Washington State More

To put it bluntly, I hate having to buy a new car. I always left with the feeling that I was the victim of a "con job", and that explains, in part, why I kept my old pickup for almost 19 years. How always left with the feeling that I was the victim of a "con job", and that explains, in part, why I kept my old pickup for almost 19 years. However, I can say my recent experience at Wilsonville Nissan was not at all what I expected. Very low keyed, no presure and, most importantly, no sense that I was "conned". A nice group to work with. More

Wish we'd come in on the weekend so everyone didn't feel rushed, since it got pretty late by the time we were done. Best price we found for the vehicle in the area. We test drove a Cube at another dealershi rushed, since it got pretty late by the time we were done. Best price we found for the vehicle in the area. We test drove a Cube at another dealership, but Ed made sure that we test drove this particular car and became familiar and comfortable with it. I would say on the CVT, it's true that you don't feel it shift when you are excelerating because it doesn't. But, you definitely feel it shift when you are coming to a stop. So, explaining that differently would probably prepare people for how it functions better than to say you just don't feel it shift. I, personally, do not care for pressure in the sales process. That's part of why we bought at Wilsonville, from Ed. We test drove some vehicles there and returned after looking at other vehicles in other places. The staff was friendly and fair and didn't pressure us too much. Pretty much none at all is too much for me. So, for me, having my business is the review that is needed. Continuing to give good service, without too much pressure, will keep me coming back. Also, the finance manager, Damien, was great to work with. More