Tonkin Wilsonville Nissan

I took my Murano in and was surprised that Scott and Bill are no longer in the service dept. I dealt with Ronita. I didn't get a call about the status of service for over half day. I had to call her to see w are no longer in the service dept. I dealt with Ronita. I didn't get a call about the status of service for over half day. I had to call her to see what was going on with my Murano. After three times calling the service department someone finally picked up and then put me on hold to get Ronita. I was on hold for over 5 minutes and tossed around several departments. Ronita finally picked up but I still didn't know anything about my car! She then put me on hold again for several minutes before she finally told me that my car needed over $2500.00 worth of work. I couldn't believe it. I asked her to do nothing else and have my car ready in hour for me to pick it up. When I got there my car and paper work were still not ready so I got to hear about 10 minutes of her personal life and some Toyota. I just wanted my car and paperwork. After the fiasco I took my Murano to another dealer who fixed it for $155.00. I will never take my Murano back to Wilsonville. More

Scheduled and brought my 2010 Xterra in for a 1pm service appointment (oil change and noise check) for Saturday January 7th. After almost an hour of just sitting they started working on the car, Scott the s appointment (oil change and noise check) for Saturday January 7th. After almost an hour of just sitting they started working on the car, Scott the service manager came in to the waiting room at that time to tell me that my car (which is just shy of its 2nd birthday and has 23k miles) needs a new battery. The car is well taken care of and all scheduled service appointments have been performed at the same time as scheduled. I take care of the car, to have a battery go out at less than 2 years is a bit concerning, especially since I had to pay $50 for a new one. The worse part of the the experience though is waiting 1 1/2hrs for an oil change and battery replacement, and they didn't even fix the noise my heater blower was making. The service manager was able to replicate the noise but I could not, so they didn't fix it? Then I mentioned to Scott that the whole process took quite a bit longer than I was expecting. He said that everyone seemed to bring their cars in for oil changes on that day. I mentioned that I had a 1pm appointment and he said that they don't book service appointments for oil changes and doesn't know who would tell me that I had a 1pm appointment. What was weird though is when I arrived at 12:50 they were expecting me and already had the work order drafted up. I mentioned that I didn't think I would come back to that dealership for service and Scott just shrugged and didn't say anything, didn't even apologize for the wait or reassure me that my car isn't a piece of junk, awesome! More

Wilsonville Nissan is awesome! Just bought a 2012 Sentra SR Special Edition. Roberta Martinez was the rep. who assisted me. After emailing and talking to several dealers (Nissan and many others), I chose Wi SR Special Edition. Roberta Martinez was the rep. who assisted me. After emailing and talking to several dealers (Nissan and many others), I chose Wilsonville Nissan for 2 reasons: 1) Their "After Christmas Sale" and 2) Roberta's friendly and honest communication. It's a very nice "car buying" experience. Thanks Roberta! and Thanks Wilsonville Nissan! More

Our experience at Wilsonville Nissan was FaNtAsTiC and so was our sales associate, Roberta Martinez!!! We had been shopping around town trying to obtain a deal on a Nissan Juke. We visited the Beaverton Nis was our sales associate, Roberta Martinez!!! We had been shopping around town trying to obtain a deal on a Nissan Juke. We visited the Beaverton Nissan and were only frustrated and disappointed. Although the sales associates were nice there, their sales skills had much to be desired. Roberta, on the other hand, was extremely professional, knowledgeable and efficient! We explained to her, over the phone by the way, just what we wanted, and she not only located our Juke (and the specific color we wanted), but was able to lower the sales price due to a current sale at Wilsonville Nissan. It was a win-win situation for ALL! We drove away, HAPPILY, in our Juke, and Roberta made a profitable sale! Everyone at Wilsonville Nissan were kind and extended an "at home" welcome, inviting us to freely call whenever a question or concern should arise regarding our new Juke. What more could we have asked for???!!! Our experience was absolutely perfect!!! :)))))) Thank you Roberta, and thank you Wilsonville Nissan!!! More

Wilsonville Nissan Service was great when doing simple oil changes however when presented with a more challenging problem they failed miserably. When speaking with Ronita the first time around (May 20011 oil changes however when presented with a more challenging problem they failed miserably. When speaking with Ronita the first time around (May 20011) I felt she wasn't listening, frequently interrupting to agree with something I wasn't saying. When they were unable to replicate the problem she suggested I take a video bringing it in when the issue returns. In October 2011 I brought it back with video, this time Scott informed me video wouldn't do any good, the dealership would have to visibly see the issue before doing anything. A frustrating conversation with Scott on October 20th ended with him stating that they couldn't do anything more for me suggesting I may have to wait until the problem worsens. There wasn't any attempt to think outside the box, falling back on needing to replicate the issue. At this point I was unsatisfied with the problem solving exhibited by the Service Staff. While compassionate with Wilsonville Nissan's challenge with sending a Tech out for a 4 hour drive just to replicate an issue, waiting until the transmission failed was not a reasonable approach to resolving the matter. I asked to speak with Bill the service manager, confirming Scott had my phone number, to which he agreed. While waiting for a call from Bill I began to wonder if I over reacted to the situation and wondered if other dealerships would give me the same, "we have to see the issue before doing anything" response. After waiting more than a week for Bill to call, I called another dealership in the Portland metro area, described the issue and the challenge with replicating the problem expecting to hear the same "we have to see the issue before doing anything" response. Unexpectedly after a few minutes checking with a service tech, bulletin # NTB-10-150 was suggested as a possibility, based on my description and the verbiage within.... NISSAN: MIL IS ON AND/OR SLOWER THAN NORMAL ACCELERATION. SLOWER THAN NORMAL ACCELERATION FROM A STOP AT TIMES, IF IT SHOULD OCCUR, HAPPENS MORE COMMONLY WHEN THE VEHICLE HAS BEEN DRIVEN FOR AN EXTENDED PERIODS AT HIGHWAY SPEEDS. They have ordered the parts with out seeing the car, indicating they will schedule the work to be performed when they arrive. More

Jay was very straight forward and personable. John took alot of time to answer my questions. I felt very comfortable buying a car here! Thanks~~ alot of time to answer my questions. I felt very comfortable buying a car here! Thanks~~ More

Leased a 2012 Nissan Altima from Tonkin Nissan on October 15. Hendrix, our Sales Associate, was helpful and very well informed. He made my wife and family feel very comfortable about the vehicle and exhibi 15. Hendrix, our Sales Associate, was helpful and very well informed. He made my wife and family feel very comfortable about the vehicle and exhibited patience and professionalism during the entire process. Sean, the Sales Manager, helped throughout the process and was professional and friendly. He helped us secure a great deal without pressure. The overall experience was terrific. I recommend these guys and ask that you provide them with your business. More

The guys at Tonkin Wilsonville Nissan were extremely friendly, helpful and easy to work with. Absolutely no pressure at all and Rick did an excellent job answering any questions I had at the time of pur friendly, helpful and easy to work with. Absolutely no pressure at all and Rick did an excellent job answering any questions I had at the time of purchase. Rick went above and beyond to make sure I was happy with the Nissan Rogue. He was Definitely not your stereotypical pushy car salesman. I would definitely recommend Rick and Ron Tonkin Wilsonville Nissan to a friend or anyone looking to buy a car. Hands down a pleasant buying experience. Thanks again Rick, keep up the great work! More

I went to Wilsonville Nissan to look at new cars on a weekend. I left not feeling pushed at all. Rick showed me different options of what I was looking for and really listened to me. The next weekend weekend. I left not feeling pushed at all. Rick showed me different options of what I was looking for and really listened to me. The next weekend Rick had called to just see how I was doing in the car hunt. I told him I was going out to buy a new car this weekend and he just said ok.......that was it? No pushy saleman on the other end of the phone? Well I went to other car lots and just got the regular salesmen and one lot no one even came out and helped us. I went back home that saturday and thought about it overnight. That Sunday I decided to call Rick at Wilsonville Nissan. He remembered me and pulled my paperwork from the weekend before. By the time I got there he had the perfect car pulled a the front for me and we were on our way for a test drive. I fell in love with the NIssan Rogue. Before I knew it, it was my new car with great payments and it was so easy. I don't know why I went anywhere else. I have bought many cars in my life and I definitely have to say that Wilsonville Nissan is the best experience I have had. Everyone there was great. The finance manager was wonderful. I would reccommend Wilsonville Nissan to anyone. Thank you to Rick and everyone else for making a very difficult year for me into a great one with my new Rogue!! More

I started the process of buying my vehicle online and was fortunate enough to deal with Hendrix Nimako at Tonkin Nissan in Wilsonville. Hendrix was honest, competent, efficient and very friendly throughout fortunate enough to deal with Hendrix Nimako at Tonkin Nissan in Wilsonville. Hendrix was honest, competent, efficient and very friendly throughout our entire negotiation process. He made my buying experience easy and I felt like I got a good, honest deal. When I arrived at the dealership he had my vehicle ready to go and went over everything I needed to know before I left. The rest of the staff I interacted with at Tonkin was also very friendly. Both Hendrix and Finance Manager, John, offered me the usual add-ons (accessories and extended warranty), but never pushed them on me in a way that felt as if I was being pressured to buy them. Buying a vehicle and dealing with salesmen has always been an un-enjoyable experience. The guys at Tonkin changed my mind about that. It was obvious that customer service was a huge priority for them and that they sare NOT the stereotypical car salesmen. I am very happy with my new truck and my experience at Tonkin never took away from the excitement of buying a new car. Thanks guys! More