Tonkin Wilsonville Nissan

My wife and I had recently had our car stolen which was later found trashed - leaving us pretty shocked and of course without a car. We looked online and found Tonkin Nissan dealership and saw a Mitsub later found trashed - leaving us pretty shocked and of course without a car. We looked online and found Tonkin Nissan dealership and saw a Mitsubishi outlander that we were very much interested in, but were also open to other models as well. Rick Gilpin was the definition of patient, attentive, and kind. Had absolutely no “rush” feeling and actually my wife and I found ourselves just genuinely enjoying our conversations! Rick was able to help my wife and I drive off the lot with the car of our dreams, and we would not have been able to do it without his help. He went above and beyond to help us get a monthly installment that would work for us, that was in our budget, and we were just blown away at the effort that was made to help us purchase the vehicle. Also the finance department John Nguyen was incredible and was able to help us with our interest rates, which we didn’t even ask for! He could have just let us leave with the higher rate but looked at it and said, “Wait, maybe I can get you a better rate, let me try”. After running another check he was able to drop our percentage rate! My wife and I were treated as if we were friends for 10 years. Honestly I won’t buy any other car from someone other than from Rick. He was honest, straight forward, knew exactly what he was talking about, and was genuinely eager to let us test drive cars and look at all the options they had. Thanks again to Rick Gilpin, much love brother! 10/10 More

Henry was my sales person and Riley was our financial guy. We were in a jam , our 07 Fj Cruiser had just been totaled due to vandalism and we had until the 30th to keep the rental and get another car. guy. We were in a jam , our 07 Fj Cruiser had just been totaled due to vandalism and we had until the 30th to keep the rental and get another car. With the price of a new car now and since we live up in the mountains we needed a Tank with 4 wheel drive , we wouldn't have been able to afford a new car . We spotted one on Carfax That they had. Everything about the Xterra was up front and nothing hidden. The car in person was in top condition and they had information about the brakes and everything about the car . It took us less than two hours to buy the car . And the radio wasn't working so they were going to replace it or try to fix it. They fixed it and we got it cleaned and filled with gas ! What a honorable bunch of wonderful people! Thank you so very much ! And they are all so very nice too ! More

Great experience would recommend to other people interested in purchasing a new or used car interested in purchasing a new or used car More

Purchased a Car on 10/25. Car obviously wasnt ready to sell when i took it home engine light on. Now not getting car im already paying for until 11/10. Crazy… welcome to 2021 i guess 🤷‍♂️ sell when i took it home engine light on. Now not getting car im already paying for until 11/10. Crazy… welcome to 2021 i guess 🤷‍♂️ More

This dealership is AMAZING!! This is second car I have purchased from them & this time was even better than the first. Rick treated me like I was a member of his family. Got me coffee, offered me lunch & purchased from them & this time was even better than the first. Rick treated me like I was a member of his family. Got me coffee, offered me lunch & made sure I understood every feature on my new car. AWESOME experience!! More

Outstanding customer service provided by each and every team member I had an interaction with. They went above and beyond to get me into the precise car that I was after. team member I had an interaction with. They went above and beyond to get me into the precise car that I was after. More

Michelle, Casey and Riley was an awesome team to work with! Hands down one of the best car purchase experience we ever had. Thank You with! Hands down one of the best car purchase experience we ever had. Thank You More

Wish I could leave a zero. I’ve never had a worse experience with a dealership. I asked for a ballpark estimate for a trade in and after being lowballed for half the cost they’re selling my exact car experience with a dealership. I asked for a ballpark estimate for a trade in and after being lowballed for half the cost they’re selling my exact car for with higher miles and 2,000 less than other dealerships were offering I asked politely why that would be and got the passive aggressive response that I’m “obviously not appreciative of their good customer service and I could look elsewhere if I’m unhappy.” They were rude and obviously if they’re so defensive about me asking any questions they’re scummy. Then when I spoke to Tim he said he saw nothing wrong with making that remark after I literally asked questions. I wish I could post proof of the my text messages here. It’s baffling. ***DO NOT RECOMMEND THIS DEALERSHIP. ESPECIALLY NOT HENRY OR TIM. *** More

Everything transparent with great service. Set up everything quick and easy. Found and met my needs efficiently. Tim H the GSM as well as James Palacio the sales manager took excellent care. Amber B everything quick and easy. Found and met my needs efficiently. Tim H the GSM as well as James Palacio the sales manager took excellent care. Amber B in service was super friendly and knowledgeable as well. I plan on going there for service as well. More

They were very helpful with my concerns regarding purchasing a vehicle Rick was helpful in assisting me with my purchase and patient and informative with my situation He is a very kind person Who purchasing a vehicle Rick was helpful in assisting me with my purchase and patient and informative with my situation He is a very kind person Who made the situation easy More