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Tonkin Mazda of Portland
Portland, OR
400 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 02, 2017
Standard profit-driven dealership While our salesman claimed to be about honesty and transparency, he used the same tactics as at most of the dealerships I've visited: offering to come While our salesman claimed to be about honesty and transparency, he used the same tactics as at most of the dealerships I've visited: offering to come down to a specific price, then backtracking; claiming they paid X for the car and then ultimately selling it for less than that; claiming my trade in was worth Y, then ultimately coming up almost $2,000 on it (with enough threats to walk away). Everything took forever, for no apparent reason. The process between making a deal and finalizing the purchase lasted 90 minutes, and I wasn't even financing. While I appreciated that my meeting with finance to sign the last papers moved quickly, I did not like that he brushed off my questions, and I felt rushed to sign one document without full information. I can't say I was surprised, as my expectations for this industry are fairly low. But I was certainly not impressed. More
by newmom
Employees Worked With
Alex and Zach
October 30, 2016
I had a great Experience... Michael Kasper rocks! Michael did an fantastic job. He answered all of my question and made me feel very comfortable buying my CX-3. Michael and th Michael Kasper rocks! Michael did an fantastic job. He answered all of my question and made me feel very comfortable buying my CX-3. Michael and the rest of the Mazda team was the reason I bought at Ron Tonkin. I went around to an other dealership and it was apple to oranges. Thanks very Micheal for the great experience I've told all my friends if they are in the market for a car to talk to Michael Kasper. Cheers Eugene More
by Eugene-0
Employees Worked With
Michael Kasper
October 24, 2016
Helpful outgoing service I had such a pleasant experience here! The sales staff was not pushy at all. Ask for Michael Kasper! He was a huge help and explained all the feature I had such a pleasant experience here! The sales staff was not pushy at all. Ask for Michael Kasper! He was a huge help and explained all the features of my new car in great detail. I appreciate all the assistance and care I received here. Reza was awesome. He did all my paperwork and got me in a brand new Mazda 3 hatchback in about an hour upon arrival! More
by Kvictoria13
Employees Worked With
Reza Kalantari, Michael Kasper
October 17, 2016
No hassle zero down Michael Kasper qick no nonsense great car easy terms. Came to see if i could financed. Hoped for a used car but was astonished and happy to be leavi Michael Kasper qick no nonsense great car easy terms. Came to see if i could financed. Hoped for a used car but was astonished and happy to be leaving in a brand new masda 3. I am very grateful to rt mazda. More
by Connie S Hamilton
Employees Worked With
Michael Kasper
September 28, 2016
Great customer service I previously purchased a used car from this dealership. More than a year after purchase, I had an issue with my vehicle. The person who sold me the ca I previously purchased a used car from this dealership. More than a year after purchase, I had an issue with my vehicle. The person who sold me the car no longer works there. The sales department referred me to Michael Kasper. My issue was a customer-service issue, meaning that Michael was going to make no commissionable income on working with me. In fact, taking care of my issue was going to take him off the sales floor, thus inhibiting his ability to sell (and make money). Michael couldn't have been more understanding and accommodating. Over the course of two days, Michael worked very hard to resolve my issue. Again; he had no financial incentive to help me. He was honest, genuine, and made sure I was taken care of. I strongly recommend Michael to anyone who is looking for old-fashioned, honest customer service. As we all know, that kind of service has gone the way of the dinosaurs. I would be happy to purchase a future car from Michael. A+. More
by zpoelwijk
Employees Worked With
Michael Kasper
August 03, 2016
Nice Sales Associates Bought a new car. Negotiations fair. Sales patient with questions. Michael took lots of time to explain the details of the car and how to work the Bought a new car. Negotiations fair. Sales patient with questions. Michael took lots of time to explain the details of the car and how to work the navigation and other car options. More
by Linda
Employees Worked With
Jay Jordan, Michael Kasper
August 02, 2016
Good Experience Michael greeted me at the door and helped me all through the process of purchasing a new Mazda. Michael was very pleasant to work with, easy going an Michael greeted me at the door and helped me all through the process of purchasing a new Mazda. Michael was very pleasant to work with, easy going and helpful, not pushy at all. I would highly recommend working with Michael if you go to this dealership! More
by JennB
Employees Worked With
Michael Kasper
August 02, 2016
Zoom Zoom - I'm stoked! Great experience! I called in the morning with a question for Sales and spoke with Michael Kasper and then I met with him later that day when I went Great experience! I called in the morning with a question for Sales and spoke with Michael Kasper and then I met with him later that day when I went to look for a car. He was very friendly and answered all of the questions I had on the differences between very similar cars. I had a fairly specific list of what I wanted and what I appreciated is that he showed me those cars and didn't try to sell me some other car (or a new car). I didn't feel rushed in looking and didn't feel pressure at all and that made the experience very comfortable. Then I met with Zach Moser to finalize the purchase paperwork and he was great too! I probably had more questions than a lot of people since I haven't owned or purchased a car in a while and they were both very patient and informative. After all was done, Michael showed me how to work everything in the car (w/o me asking)! Awesome! He could have said "ok, here's the manual" but instead he just said "let me show you how to do everything" and set up my bluetooth and told me if I forgot how to do things I could come back and he'd show me again. AMAZING! More
by McKenzie
Employees Worked With
Zach Moser, Michael Kasper
July 31, 2016
Look for Michael Kasper, sales rep.! Michael Kasper was so easy and pleasant to work with. I am a satisfied customer and I owe it to Mike's patience and perseverance. I asked a lot of qu Michael Kasper was so easy and pleasant to work with. I am a satisfied customer and I owe it to Mike's patience and perseverance. I asked a lot of questions and my friend (who was looking out for my best interest) asked him a lot of questions, and tried to negotiate. Mike handled it all like a pro and he put his ALL into the negotiations with such grace. After closing hours, and the purchase was completed, and we were exhausted. Mike stayed and made sure all my questions were answered and he set up my phone with the car's system for me. I left some things in the trade in car by mistake, and Mike rescued them without worries. He is very approachable and I would highly recommend to look for him if you're looking for a car. Mike encouraged me to contact him if I had any concerns or questions in the future, and I intend to do just that. More
by Wendy
Employees Worked With
Dmitry Pastchenko, Michael Kasper
July 31, 2016
Great dealership. Great sales associates Very friendly, not pushy staff. Michael Kasper helped us and made it very easy and stress free. Many cars to look at with different options. Very friendly, not pushy staff. Michael Kasper helped us and made it very easy and stress free. Many cars to look at with different options. More
by Onelittlehuff
Employees Worked With
Michael Kasper
