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Tonkin Mazda of Portland

Portland, OR

5.0
435 Reviews

750 SE 122nd Ave

Portland, OR

97233

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Showing 435 reviews

April 12, 2020

Great Salesman! We enjoyed working with him. He's informative and really tries to help his customers meet their car buying goals. We will return for business in the future. More

by Liz1
Recommend Dealer
Yes
Employees Worked With
Leon Jones
Apr 14, 2020 -

Tonkin Mazda of Portland responded

Thank you for allowing us to earn your business and for taking the time to leave us such a kind review. We appreciate you!

April 04, 2020

Ripped me off Nothing ruins that new car smell like being lied to and misled. In my personal opinion, I was deliberately lied to at Ron Tonkin Mazda once and misle More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Thompson
Apr 10, 2020 -

Tonkin Mazda of Portland responded

Hi Ken, Thank you for your valuable feedback. The Corporate Activity Tax is a legitimate fee that is charged to the customer. The DMV will say it is not a DMV fee because it’s actually a state tax and not related to the DMV. The new DMV fee structure that was installed recently increased the DMV charges based on the fuel economy of a vehicle to offset the lack of fuel tax that is lost by the state on high MPG vehicles. It does sound like the explanation of the fees may have gotten muddled in going over the various fees dealers charge, but these fees are approved by the state. Other fees that the state has sanctioned and are charged by dealers are the EVR fee (Electronic Vehicle Registration) and the Title and Registration Processing fees, these are used to offset the cost of facilitating the requirements by the state for us to register a vehicle. If you would like further explanation, we are more than happy to get into the details of your specific transaction and maintain your privacy by not publicly going over it online. Please feel free to give us a call. Thanks, Ron Tonkin Mazda Customer Relations

Apr 10, 2020 -

Ken responded

Wow, what a xx response. If by "gotten muddled" means I was deliberately lied to then yes things got muddled. Like I said in my review. You lost two cash paying customers for life.

February 24, 2020

With all the different dealerships, my only hope is one With all the different dealerships, my only hope is one thinks twice before purchasing from a Ron Tonkin dealership. I’ve purchased many cars over t More

by bryanjj
Recommend Dealer
No
Employees Worked With
Evan Mcquirk,
Feb 26, 2020 -

Tonkin Mazda of Portland responded

Hi Bryan, Unfortunately, it can occasionally happen that we have two clients interested in the same car at the same time. In your situation, the other client opted to take our initial offer while we were negotiating terms with you. Much like other types of transactions (real estate, etc.), the first and best offer is accepted. This is not a great situation for anyone, as someone usually leaves dissatisfied. We offered to find as identical a vehicle as possible for you, but you declined. We are really not sure what else we could have done and apologize for your experience. If you would like to reconsider our offer to find another vehicle, we will get to work as fast as possible, just let us know.

Feb 26, 2020 -

bryanjj responded

Like I said in my review, we were there before the other customers. We test drove the car first! It’s not our fault we had to wait on your manager for 25 minutes for our first offer on our trade which was conveniently after the other customers returned from their test drive. If we actually received an offer when we returned from our test drive we would of had the option to actually have time to negotiate on our trade and would have been able to buy the car before they even returned from their test drive! Also, you didn’t offer to find another car until I called to complain about how we were treated! Which, I declined because of the way we were treated and you guys can’t even admit what you did!

November 17, 2019

We're happy....BUT! Worked with Ryder...very pleasant young man, no complaints with him at all. Bought brand new 2020 Mazda 3 Premium Hatchback. The "but" part in my re More

by Rsteph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryder Kolling
Nov 19, 2019 -

Tonkin Mazda of Portland responded

Thank you for allowing us to earn your business. We're glad to hear you had such a positive experience with Ryder, and we'll make sure to let him know. We hope you're loving your new vehicle!

May 20, 2019

Scott Barney is awesome!! Go see him! Scott Barney is knowledgeable and so very helpful. This was the best car buying experience I have had. No high pressure sale. No bargaining. I would h More

by eyekan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barney, Arian Silver
Jun 10, 2019 -

Tonkin Mazda of Portland responded

Thank you for the great review. We appreciate your business!

March 28, 2019

Scott Barney is patient and an excellent listener! We purchased our first vehicle from Scott Barney/Ron Tonkin Mazda about a year and a half ago and he was fantastic! So when my 75 year old mother was More

by SchmidtFam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dimitri (finance), Scott Barney
Apr 03, 2019 -

Tonkin Mazda of Portland responded

"Scott's our guy, for life" - Wow do we love that! Thanks so much for sharing your feedback with us on your fantastic experience.

March 22, 2019

Fun, very comfortable Scott gave no pressure only information with a touch of humor. Very personable and knowledgeable. We felt like we were talking to a friend. Sprent lo More

by Flip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Raiche, Scott Barney
Apr 03, 2019 -

Tonkin Mazda of Portland responded

We absolutely love that you felt like you were talking to a friend when working with Scott. Thank you for taking the time to share your great and uplifting feedback with us!

March 04, 2019

Mike Kasper was awesome! We had a wonderful experience here quick,friendly,and dare I say fun!The customer service here is something you don't see very often .Every one was wo More

by Scooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kasper
Apr 03, 2019 -

Tonkin Mazda of Portland responded

You're so welcome! Thanks so much, Scooter, for the great feedback and kind words about Mike! Can't wait to welcome you back in the future.

February 28, 2019

Great Experience with Scott Barney Scott did an amazing job working with us to get us into our new Mazda CX-5. He was very informed and he worked hard to get us the right price for the More

by Jcmorris71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barney
Apr 03, 2019 -

Tonkin Mazda of Portland responded

Wonderful to hear! Thanks so much. Appreciate you!

February 17, 2019

Thanks! Scott was super helpful in my first car buying experience, despite having a bit of anxiety. I am really pleased with my new (certified pre-owned) vehi More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barney
Apr 03, 2019 -

Tonkin Mazda of Portland responded

That's excellent to hear! Thank you so much for the feedback for us on here.

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