Tonkin Mazda of Portland

Needed an emergency rekeying after a theft. Worked with Dominic P. was prompt and extremely helpful working with my insurance. Will be coming back for any maintenance needs! Worked with Dominic P. was prompt and extremely helpful working with my insurance. Will be coming back for any maintenance needs! More

Dominic was absolutely amazing. Great Service, letting me know about my Mazda and concerns. Great Job. Great Service, letting me know about my Mazda and concerns. Great Job. More

Great quick and easy assistance. Dominic was really professional in how he helped described all my necessary needed work on my car. Dominic was really professional in how he helped described all my necessary needed work on my car. More

Had appointment to see a car. Did not exist. Tried to sell me a different car. Unprofessional and condescending attitude. Rude. Will never go back and letting everyone know on soc Did not exist. Tried to sell me a different car. Unprofessional and condescending attitude. Rude. Will never go back and letting everyone know on social media! More

A great experience thanks to Ryder Kolling. He's professional, patient, kind, and explained all of the purchasing steps as we went along. So far, so good with my 2022 CX-5 Select. He's professional, patient, kind, and explained all of the purchasing steps as we went along. So far, so good with my 2022 CX-5 Select. More

Very pleasant experience. Everyone was professional, knowledgeable and very friendly. Ryder Kolling was especially helpful in tracking down the vehicle I wanted and going over Everyone was professional, knowledgeable and very friendly. Ryder Kolling was especially helpful in tracking down the vehicle I wanted and going over the features. Patrick Ramage in finance answered all my questions and was very efficient. Thanks for a great car buying experience! More

I leased a 2021 cx-9 carbon edition. The gave me a great deal, gave me market value for my trade in minus the repairs I needed, and with their advice I got the lease wear and tear to protect myself. Such an deal, gave me market value for my trade in minus the repairs I needed, and with their advice I got the lease wear and tear to protect myself. Such an easy transparent deal, 100% would do business here again. Anyone looking for a Mazda should come here. Josh the manager, and Patrick in finance helped make everything smooth an efficient along with the salesperson. More

I am not very happy with this dealership. We bought a 2021 Mazda CX-5 New Year’s Eve December 31 2020. the buying experience was good. However, On March 12, just 2 1/2 months of having my car my rear dri 2021 Mazda CX-5 New Year’s Eve December 31 2020. the buying experience was good. However, On March 12, just 2 1/2 months of having my car my rear drivers side fender flare came off and broke while going through the car wash. The part is completely made of plastic along with the clips that hold it on. The piece was completely ruined. I talked to the car wash owner about this, he said he has video of the incident, and that the part came off as soon as I entered the car wash. My husband made an appointment at the Mazda service center to get my car fixed and told them what happened. I believe it is a manufacturing issue considering the clips that hold the fender flare is held on by plastic. I went in on March 16 to get it fixed and they told me I had to pay for the repairs, which I told them was completely wrong and that I think they should pay for it . Again because I believe it is a malfunction in the part. You should be able to drive a brand new car through the car wash without pieces of your coming off it is only 2 1/2 months old. There is no other damage or scratches around the piece that came off. The gentleman at the service desk was nice sorry I don’t remember his name. When I told him I shouldn’t have to pay for it he told me he would talk to someone higher up and see if they could do a good faith repair for me and he would get back to me. I waited a week and hadn’t heard anything, so I called them. I was told that Mazda wouldn’t pay for it and that my warranty didn’t cover It and that the car wash should and that car washes have insurance for things like that. I do not believe it was the car washes fault and I should not have to foot the bill on a faulty car part. I have driven my cars through that car wash many many times and never had any pieces of my car come off. Beyond believe that a dealership would treat a customer like this! I am driving a brand new 2021 car with a missing fender flare part that costs $80 and they refuse to make it right. I am very unhappy with my service. Mrs Hendrickson More

So I traveled to Ron Tonkin Mazda with a salesman I met at the Kia Ron Tonkin, Iiel Schumacher. Since both dealerships are under the Ron Tonkin name he was able to work to navigate a sale for a used Mazda3 at the Kia Ron Tonkin, Iiel Schumacher. Since both dealerships are under the Ron Tonkin name he was able to work to navigate a sale for a used Mazda3 they had on the lot. I had a trade-in of a mini Cooper. And the sales manager was going to lowball the trade-in cost. I was ready to walk- I don’t play games like that, and Iiel went to bat for me again. At that Time I had a very fortunately timed call from Kelly blue book offering me more sight unseen. So that started a bidding war for my trade in. I felt bad for Iiel Schumacher having to run back-and-forth with the sales manager who wasn’t his own boss, but he worked diligently for the sale. In the end everything landed in a very satisfying way. Most of Gladstone employee Alex jumped in at the end to smooth the transition and even filled up the car with gas. I didn’t realize until I got home that there was no owners manual in the car. When I called Alex said he would rectify it. So I’m looking forward to that resolution. Overall, if it weren’t for Iiel and Alex, this could have gone poorly but they saved the day! Trask the financial officer was fantastic effective and kind. Other than the haggling over the Mini Cooper trade in cost the process and experience was a positive one. Thank you Alex and Iiel- you’re a champ! More

This is the best dealership I have ever dealt with! I have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. This past weekend it was time to replace my 2015 Mazda CX-5 Touring, so I headed over to RTM to purchase a 2020 Mazda CX-5 GT. The entire buying process was a breeze and all of the gentleman who helped me from Jeff in sales to Dmitry in finance were so helpful! From start to finish they took great care of me and I was on the road in my gorgeous new car in just about 4 hours!! I've purchased over 27 cars in my lifetime and this was hands down the BEST buying experience I have ever had!! More