Toms River Volkswagen

Brett was a great salesman and made my first time purchasing a car a very easy process. He is very personable and knowledgeable! Highly recommend going to see Brett for any car needs! purchasing a car a very easy process. He is very personable and knowledgeable! Highly recommend going to see Brett for any car needs! More

Worked with Brett Really knew his stuff answered all my questions and took time to show me the differences between the models of cars we looked at, didn’t make the deal today but we will be back to buy a c questions and took time to show me the differences between the models of cars we looked at, didn’t make the deal today but we will be back to buy a car from Brett and BRETT. More

Brett Cathcart was definitely the best sales person I’ve ever had. He took the time to get to know me, and understand my families understand my needs for a new car. I never felt like he was trying to pr ever had. He took the time to get to know me, and understand my families understand my needs for a new car. I never felt like he was trying to pressure me or force me into anything. It felt like we worked together to make the best possible choice. Would definitely recommend Brett to anyone looking to get a car. More

Brett made our experience at VW very comfortable. He did not pressure us and was very trustworthy. He was patient and answered all questions politely and professionally. not pressure us and was very trustworthy. He was patient and answered all questions politely and professionally. More

STAY AWAY!! I would give ZERO stars if possible. Wednesday, a used car was available and it was a perfect fit. My wife makes an appointment to see it Friday. Meanwhile, my wife received numerous tex Wednesday, a used car was available and it was a perfect fit. My wife makes an appointment to see it Friday. Meanwhile, my wife received numerous texts and emails stating that they are excited to show the vehicle. We make a call Thursday to see the car (Santa Fe '10) and we're told to come in, 15 minutes later. We get there and told that it was sold last night. Then, the dealership wants to show us cars that are twice the asking price of the vehicle we wanted to see. And, later today, when my wife went back online to look at their inventory, she's told, by the online assistant, that the SAME car is still available, there's been a mistake. Clearly, BAIT and SWITCH. DO NOT USE!!! More

The whole team made our experience excellent! From the The whole team made our experience excellent! From the receptionist to the Manager and especially our consultant Nicholas Saccal, were kind, knowledg The whole team made our experience excellent! From the receptionist to the Manager and especially our consultant Nicholas Saccal, were kind, knowledgeable and helpful. Went in an hour early to look around and they were on the ball! They had our whole processing over in less than and hour and a half. Negotiations dident even happen told them what we wanted and they over delivered! More

Got ripped off, traded in two cars for a lease buyout, agreed to the trade price and when they drew up the contract could not find the trade value to balance anywhere Rather go somewhere else. I was sc agreed to the trade price and when they drew up the contract could not find the trade value to balance anywhere Rather go somewhere else. I was scammed More

They tell you a fantasy story over phone just to get you in. When you get to their showroom you realize it was a lie😔 in. When you get to their showroom you realize it was a lie😔 More

Sales and service is horrific. From the very beginning i went to buy a new car and the salesman told me to voluntary repo my car so it would be easier to get a lian. Till i had a pr From the very beginning i went to buy a new car and the salesman told me to voluntary repo my car so it would be easier to get a lian. Till i had a problem with the air conditioning this summer and they had no room to get me in. To today when my 1 year old car had a check engine light come on and a coolant light co.e on. Says stop do not drive bring to nearsest dealer. I call last night manager tells me to be there at 8am. Brought my car in they cant look at it today because no "A" level techs in no loaner cars. Rude and nasty people. NEVER NEVER NEVER USE THIS VW DEALER. THEY ARE HORRIBLE. CANT EVEN GIVE THEM 1 STAR. NO REDEEMING QUALITY HERE!!!-- More

I've been left with an unregistered vehicle for over 6 month I leased a '19 VW Tiguan in March. They have not gotten the car registered (it's nearly October!) I have been working with the GM to get the issue re I leased a '19 VW Tiguan in March. They have not gotten the car registered (it's nearly October!) I have been working with the GM to get the issue resolved but he keeps delaying it. My next step is to send a legal notice to the dealership, Volkswagen, and VW Credit. If the issue is not resolved in next 10 days, I will have to take additional steps since I am making monthly payments for a vehicle I am unable to drive! More