Toms River Volkswagen

I used to love this dealership, but Lauren and Raul are no longer in the service department and now all I feel is ripped off! If I can’t trust the service department I’m no longer a customer. Tommy, my s no longer in the service department and now all I feel is ripped off! If I can’t trust the service department I’m no longer a customer. Tommy, my salesman is awesome though! More

DO NOT PURCHASE A CAR FROM HERE YOU WILL GET SCREWED! If I could rate as -5 I would. They sold me a "certified pre-owned car" 8 months ago that is not actually certified pre-owned. I unfortunately did n If I could rate as -5 I would. They sold me a "certified pre-owned car" 8 months ago that is not actually certified pre-owned. I unfortunately did not realize this until TODAY, 8 months later, when I attempted to use my complimentary 2 years of roadside assistance and VW Corp informed me, they rejected the CPO to the dealership and therefore the car is not actually CPO. I am currently on the side of the road with my vehicle and have been for hours and VW Toms River has been less than helpful. The only advice they offered was to pay for services out of pocket and hope that I get reimbursed...FOR A SERVICE I WAS SUPPOSED TO HAVE SINCE PURCHASING THE CAR. More

BUYERS BEWARE STAY AWAY BAD BUSINESS ! !!!!!SPECIAL FINANCE MANAGER MICHAEL ROYER HE WILL TAKE ADVANTAGE OF YOU I RECOMMEND YOU CHECK THE ALL PAPEWORK BEFOR YOU SIGN I WILL NEVER BUY THE !!!!!SPECIAL FINANCE MANAGER MICHAEL ROYER HE WILL TAKE ADVANTAGE OF YOU I RECOMMEND YOU CHECK THE ALL PAPEWORK BEFOR YOU SIGN I WILL NEVER BUY THE CAR THEIR AGAIN. BUNCH OF CROOKS!!!!!!!!!! More

The process of buying a car here was fast and problem free! Good inventory Would recommend free! Good inventory Would recommend More

terrible experience! VW Passat my battery kept going "dead". Brought it there, on different occasions, kept car for almost a week, each time, no loaner I do not live nea VW Passat my battery kept going "dead". Brought it there, on different occasions, kept car for almost a week, each time, no loaner I do not live near a dealership they are the closest one. Change battery, (mine was a new one but they insisted I needed a VW battery)! Then my radio was draining battery, change radio, change Computer, another week, take the chip out of car. Then a couple days later dead battery again, I called they are all booked but drop the car off and leave it, what about a loaner? Sorry no loaner until the end of August! How could they not have a loaner car for a month!! So thousands of $$'s later, they could not fix it, Did I really need all that other stuff? $3400.00 later and I still have no car, my fault to trust. People were professional enough but maybe they fall short in the Technician dept.?My review 1/2 a star for talking to me. Do NOT bring your car there. More

Excellent experience, courteous, strive to please. Thank you Tom, made the visit easy and fast. Very pleased with the whole process. Thank you Tom, made the visit easy and fast. Very pleased with the whole process. More

Caution! Last time I will use Toms River VW. My daughters 2015 Jetta Sport went in for an oil change. $90 for an oil change and they told her she needed an Ai Last time I will use Toms River VW. My daughters 2015 Jetta Sport went in for an oil change. $90 for an oil change and they told her she needed an Air Filter ( I Already replaced it the day before) Spark plugs for $300 (she has 49K miles, manual states 60K replace) and stated she needed front brake pads and rotors $600.00. Told them to finish oil change and write up estimate for items. Took her car to another shop. They stated plugs were not needed yet and that the front brakes were still 50%. Rear brakes were about 15% and suggest replacement. Replaced rear pads and rotors for $305. I have purchased multiple VW from this dealer and serviced them all here. At one time we had 3 VW in household. Will never use dishonest dealer again. Beware! She stated service writer was nice though while trying to upsell. To top it off they never reset her service reminder on the car. More

Bought my car here and told first 3 oil changes are free...not true! Best part is while I was here arguing this point, they were telling another customer the same thing. Just be aware they tell you thi free...not true! Best part is while I was here arguing this point, they were telling another customer the same thing. Just be aware they tell you things to make their deal seem great but don't follow through with their promises. Don't care about paying for my oil change but don't promise a service you won't keep. Be upfront with my cost, it's my money. More

Came in to get my wife a new (used car) as well as trade in my own vehicle. We were extremely impressed with the service from our salesperson, Angelo. He was professional and friendly and walked us through in my own vehicle. We were extremely impressed with the service from our salesperson, Angelo. He was professional and friendly and walked us through the entire process without us feeling pressured. We left the dealership with two new cars and couldn't be happier. I would recommend this dealership to anyone. Thanks, Angelo!! More

Bought a preowned “certified” 2018 Tiguan from them less than a year ago, put less than 9,000 miles on it and it already needs new brake pads, plus many other problems the dealership is unwilling to take re than a year ago, put less than 9,000 miles on it and it already needs new brake pads, plus many other problems the dealership is unwilling to take responsibility for. Horrible service. More