Toms River Volkswagen

Bought a 2011 Chevy Camaro, and they went above and beyond to make the deal happen. Their follow up was spot on and they did what they said they were going to do. What more could you ask for! Give the beyond to make the deal happen. Their follow up was spot on and they did what they said they were going to do. What more could you ask for! Give them a shot to earn your business, I think you will be happy. More

The entire sales experience was top notch. Steve compared the two models I was interested in, and I found the perfect 2014 Passat! He was very knowledgeable and quickly addressed the few minor issue compared the two models I was interested in, and I found the perfect 2014 Passat! He was very knowledgeable and quickly addressed the few minor issues that I had. He continued to be very helpful after the sale as well. More

Erick Luisi and Ray Montgomery were both great to work with got the car I wanted when Ray first pulled it up and was able to comprehend Erick with the financing with got the car I wanted when Ray first pulled it up and was able to comprehend Erick with the financing More

I am very happy with the service I received when I visited World recently to look at new VW's. I was met at the door by Chris Hicks, who proceeded to make me feel very welcome and comfortable. The e visited World recently to look at new VW's. I was met at the door by Chris Hicks, who proceeded to make me feel very welcome and comfortable. The entire process of picking the model, color and negotiating a price was stress-free. I walked in just to browse and left driving a beautiful new VW!! Chris is a wonderful, friendly salesman and I would recommend World to all of my family and friends. Thank you. More

What a terrible experience, was told that I was approved by my sales man Mike. Told that I just had to come in and sign the papers...when and paid my deposit in cash and was told to come back later because by my sales man Mike. Told that I just had to come in and sign the papers...when and paid my deposit in cash and was told to come back later because the finance man was not in. Came back hours later and was told that my credit was not even run and that I was not approved. After sitting there for hours left with nothing, Was talked to like garbage and Could not even get my $ back until the next day......NEVER Again and NEVER would tell anyone to go here....Complete waste of my time, gas and aggravation...... More

Great experience -drove from Bergen County. These guys made us feel at home and worked with us insuring our satisfaction. Thanks to Mike and his manager Mike!! made us feel at home and worked with us insuring our satisfaction. Thanks to Mike and his manager Mike!! More

Got stuck with a car that doesn't run properly I am now without a car and paying off a car I cannot drive and the repairs are expensive. now without a car and paying off a car I cannot drive and the repairs are expensive. More

I had a very specific car I was looking to purchase, the dealership did not have the car in stock. I asked if they could get it, they were unwilling to go outside of their normal search area. I then broad dealership did not have the car in stock. I asked if they could get it, they were unwilling to go outside of their normal search area. I then broadened my criteria for the new vehicle. They said they could get the vehicle in three (3) days, I said ok and put down a $500 deposit. Five days later I still did not hear anything about the vehicle. I called back mid-day on the 5th day to get an update, my phone call was not returned until 9pm that evening saying that he did not have an update. He said he would speak to the general manager and get back to me by mid-day the following day, 2pm rolls around still no return phone call. I called up my sales rep. once again, he proceeded to tell me that the car had not been ordered because they needed my signature on a document in order to place the order for the vehicle. He then proceeded to tell me that the manager would call me back in 1/2 hour; he did not. I waited nearly two (2) hours. Nothing. I would stay far away. More

My wife was quoted a price over the internet for a new Jetta, with manual transmission. We drove the 50 minutes to this dealer, took a test drive in an automatic and were ready to sign papers if they coul Jetta, with manual transmission. We drove the 50 minutes to this dealer, took a test drive in an automatic and were ready to sign papers if they could get us the manual transmission and was told it was at another dealer 20 miles away by our salesperson Steve. The finance manager than tried to double charge us for destination/delivery which was included in the quoted price and was in writing that he didn't want to read, so he told us that was his final price and we left. Got home and received a phone call from the internet salesperson and relayed our concerns on to the Sales Manager. He called us and told us that it was included and that the Finance Manager was incorrect and asked if we could drive back the 50 minutes to sign papers. We asked if the car was going to be on the lot and he asked if we signed papers that day he would take another $100 off the price and fill the tank of the new vehicle and my vehicle and we could pick the car up the next week. So we drove back up there with our 3 kids and signed papers. The day before we were to pick up the new car, my wife called our insurance agent to make sure they had been contacted about the new car and that we were good to go. She had heard nothing so they than proceeded to call the dealership to get info. The salesperson Steve, said the car was not there yet, but when it did he would call. The day of pick up, my wife called the Sales Manager to make sure that the vehicle was going to be there, since the salesman was very nonchalant about it. He checked and than informed us that the car we wanted was not available and they could not get us one. So, they sold us a car they couldn't get and wasted a day of our time. We were offered an automatic model if we of course paid more, but we ended up passing and discontinuing our relationship with this dealer. Overall this was the worse buying experience of a big ticket item that I have ever had. I believe lack of experience and training was a big culprit in this situation. I will say that Jay the Sales Manager did try and help us the best he could. More

Everyone was extremely friendly and knowledgeable. Bill was super friendly and energetic. He made the entire experience an interesting and smooth one! I would definitely consider buying from them again! was super friendly and energetic. He made the entire experience an interesting and smooth one! I would definitely consider buying from them again! More