Tommie Vaughn Ford

Worst customer experience with Service department I brought my Ford Mustang there last Thursday and they send me home saying they are seriously behide schedule. They recommended I bring in my car earl I brought my Ford Mustang there last Thursday and they send me home saying they are seriously behide schedule. They recommended I bring in my car early next Monday so they work on my car to fix the problem. I did bring my car early Monday morning and I called them to check the status 8 hours later. What they told me is that my car is still in the lot waiting in line to be checked. They also told me that I can come pick up my car if I can wait. I bought a Ford because it is made in USA. I will buy a Japanese car next time. More

A new car - Fusion I worked with Javier Cavazos on a new Fusion. He and Max did a good job trying to find what I wanted and working with the price. They were low press I worked with Javier Cavazos on a new Fusion. He and Max did a good job trying to find what I wanted and working with the price. They were low pressure and let me make up my own mind. I was NOT bombarded with emails and phone calls like some dealers. Very enjoyable experience for me. Their new showroom is nice as well! More

Terrible Experience I began leasing a brand new car (literally, less than 500 miles) about a month ago. Driving it around Houston, the undercarriage shield fell off on th I began leasing a brand new car (literally, less than 500 miles) about a month ago. Driving it around Houston, the undercarriage shield fell off on the road while I was driving. $350 repair within the first month of owning a brand new car. Not to mention the member of the service team, whose name I can't remember off hand, and which I don't care to waste time looking up, was arrogant and dismissive with me. This type of thing should not happen after one month of ownership, and if it does, you would hope that the company selling the product would at least be sorry. I don't like being told I must have hit something when I did not. There was obviously a mistake putting this part on. To top the whole experience off, the dealership cannot get the part in for a month, but that did not stop them from requiring that I pay for it immediately. It's always nice to hand someone moneyt and then get the distinct feeling that they no longer care about you at all. In any event, there are plenty of Ford dealerships out there. I don't know if others are any better, or if screwing over your customers has truly become the new norm, but I would recommend looking at other dealerships. Unfortunately, I still have 35 months left on my lease, but this is the last automobile I will ever purchase from this company. Also, of note, I have had things like this go wrong in the past with other products, but this is the first review I have ever written in my life, because this experience has made me completely livid. I am not a serial complainer or poster, but this whole experience was totally unnacceptable. More

I love the way they do business at Tommie Vaughn. At I searched high and low online for the best deal, and most dealers gave me the run around. They did everything they could to get me through the front searched high and low online for the best deal, and most dealers gave me the run around. They did everything they could to get me through the front door before ever mentioning anything about price. Tommie Vaughn was different. They gave me a great price upfront!! They were willing to special order the car I wanted, at invoice, and pass all the incentives on to me. Their only profit is the dealer holdback, which on the car I order is not much at all. Their philosophy is any sale is a good sale. They will not waste your time making you jump through hoops. If you know what you want go to Tommie Vaughn and talk to Rick Sausley. He is a great guy, will give you a great price and is very upfront with you!! This is my first new car ever and I'll definitely go back to Tommie Vaughn. More