Tommie Vaughn Ford

Inadequate and unsatisfactory service I received from Tommie Vaughn Ford motors. On or about 09/16/2022 I dropped my car 2010 Ford Fusion Hybrid at the service department of Tommie Vaughn Ford motors fo Tommie Vaughn Ford motors. On or about 09/16/2022 I dropped my car 2010 Ford Fusion Hybrid at the service department of Tommie Vaughn Ford motors for a recall repair because my car started to shut down while driving. Mr. Harrell, Service Advisor suggested that besides the repairs, the car required maintenance for better performance. One of the maintenances offered was to flush the radiator (A Total mistake) and the total cost was going to be $1,905.99. I agree per winter is here and I needed the car to be in better condition anyways. Upon receiving the car, all possible lights turn on in my dashboard, something that never happened before. Within 3 weeks I notice that the car didn’t have any antifreeze or water, so I call Service Advisor Mr. Harrell who suggested taking the car back to the service dept. to be checked and see what the problem was. The next day I received a phone call from Mr. Harrel who informs me that a hose burst because it was old and rusty! (So, it seems that the mechanic miss reporting after the radiator flush that a hose needs to be replaced!). Not to argue and because I need the car, I agree to have the hose replaced and pay $575.96. Within 2 days I pick up the car from the car dealer not even made it to the street all possible lights turn on, on my dashboard go back inside talk to Mr. Harrell who suggest bringing the car the next day to be checked again by now I agree to go home and once I got home I lift up the car hood only to find out that the car again didn’t have any water or antifreeze again. Again, I call Mr. Harrel to explain car had no water and by now he agrees to send a mechanic to my house the next day. The Next day a mechanic arrived started checking my car and provides me with a diagnosis. According to the mechanic, the original hose and the new house I purchase both bursts because the mechanic who did the radiator flushing didn’t bleed the car correctly, leaving the air in the radiator caused both hoses to burst, and by NOW other parts of the car got wet including the brake module, therefore, the brakes don’t work now and all the lights in my dashboard are still on ( it looks like a Christmas tree). When I explained the mechanic’s diagnosis to Mr, Bobby Harrell’s response was that “the mechanic whom he send to my house to check the car does not know anything, that the mechanic does not what he is talking about “so I question Mr. Harrell as far as why he send a mechanic who does not know anything to my house and to check my car? Mr. Harrel’s response was that my car is old and has too many miles that that’s the reason is breaking now. The mechanic assigned to work on my car failed to do the proper maintenance by not bleeding the car correctly, not only that but the customer service I was given by these people is very unacceptable, I feel that because I am a Mexican American and they’re white they can treat me like an illegal but also an ignorant person. The service and parts supervisor is a very arrogant individual who has no customer service skills, sitting in his office chair like he is some type of GOD! Mr. Bobby Harrel does not let you talk and cuts you off when you try to explain your point. I wonder if this is standard practice at these Mechanic shops/car dealers. I find what happened to be unacceptable at all scales, literally I got robbed by these people! DO NOT LET YOURSELF BE A VICTIM LIKE ME FROM THESE INDISCCRUPULUS PEOPLE! More

Instead of repairing and providing maintenance unprofessional Service agent and Mechanic messed up my car completely. A radiator flush service end up messing up other parts of my car the mechanic unprofessional Service agent and Mechanic messed up my car completely. A radiator flush service end up messing up other parts of my car the mechanic didn't bleed my car to remove air within the hose and it cause the original hose and a new one to bust. The total cost charged to me was $ 575.96 . A mechanic that the car dealer sent to my house confirms the wrong radiator flush performance and the excuse I am getting from the service agent is that my car is old and the number of miles it has are causing this problem... DO NOT LET TOMMIE VAUGHN TO DO A RADIATOR FLUSH if you have a 2010 Ford Fusion Hybrid, these mechanics don't know how to work on this type of car.... I regret letting this car dealer work in my car... More

Lauren and Andrea were friendly efficient and knowledgeable. Thank you for giving great service. We enjoyed buying a car through you. knowledgeable. Thank you for giving great service. We enjoyed buying a car through you. More

Mobile Repair technician was knowledgeable, courteous, and timely. Vino answered all our questions & more. I recommend. Because of a wreck the previous day, the technician could not make the appointment. and timely. Vino answered all our questions & more. I recommend. Because of a wreck the previous day, the technician could not make the appointment. Had I not called customer service, I would not have known. I was prompted to give permission for communication by text and affirmed it. Never got a text from customer service regarding the delay. The next morning the technician arrived on time and did an excellent job, was knowledgeable and courteous. More

Great. Efficient and no games. Priced very fair. Would definitely buy from these folks again. Drove 3 hrs to buy from them and was worth it. Efficient and no games. Priced very fair. Would definitely buy from these folks again. Drove 3 hrs to buy from them and was worth it. More

David Bagby helped with the 2 year Bronco purchase! I appreciate him keeping me updated and informed with the process I appreciate him keeping me updated and informed with the process More

Great friend good people I’d do it again friendly place to buy your dreams can’t stay enough to buy your dreams can’t stay enough More

Great experience. We just bought a 2022 Ford and it was done smoothly and professionally. Everyone at this dealership, especially our salesperson, Lauren Evans, wa We just bought a 2022 Ford and it was done smoothly and professionally. Everyone at this dealership, especially our salesperson, Lauren Evans, was great to work with. I look forward to being a Tommie Vaughn customer for many years to come. More

Great communication and service. Christy Zeh provided good updates and provided good feedback and suggestions for my purchase. Christy Zeh provided good updates and provided good feedback and suggestions for my purchase. More

Great service! KC in The Service Department and Andy Ortiz in Sales!!! All were super! KC in The Service Department and Andy Ortiz in Sales!!! All were super! More