Tommie Vaughn Ford

wonderfull everyone worked to make my experience great i have bought more then 10 ford products for my company and by far this dealership has been the best everyone worked to make my experience great i have bought more then 10 ford products for my company and by far this dealership has been the best More

Service Department I have been dealing with Josh for about two years in the Service Department. He provides great assistance and willing to listen about your concerns o I have been dealing with Josh for about two years in the Service Department. He provides great assistance and willing to listen about your concerns on your vehicle. Also the new shuttle service is a great service. More

Worst car experience EVER! Had my Ford Explorer serviced here and it was a the worst experience I have ever had with a car dealership. They clearly are not interested in obtaini Had my Ford Explorer serviced here and it was a the worst experience I have ever had with a car dealership. They clearly are not interested in obtaining new customers and are not honest. knowledgeable and have the worst customer service practices. Do yourself a favor and go to another Ford dealer. More

Excellent experience We’ve found a new ford dealership for our fleet needs. We purchased two vehicles this go around. We also received a call from the GM and went in We’ve found a new ford dealership for our fleet needs. We purchased two vehicles this go around. We also received a call from the GM and went into detail about our ford fleet status. We will be replacing approximately 40 vehicles within the next few years and we are very happy with our Decision to use Tommy Vaughn Ford. Thanks all for outstanding customer service. More

The Unforeseen Breakdown I was coming back from Austin went Sunday afternoon and my car broke down 30 miles from home. I was able to use my Ford roadside service to have my c I was coming back from Austin went Sunday afternoon and my car broke down 30 miles from home. I was able to use my Ford roadside service to have my car towed to the dealership closest to my house. It was late and the security guard was kind enough to let the tow truck driver drop my car off and she dropped my keys in the dropbox. Next morning I called right when service opened and made them aware of my vehicle. I went in also that morning and met with Josh my service advisor. He was absolutely fabulous and made sure that I fully understood what I was going to take place. Within A matter of hours Josh called and let me know what the problem was how much it would cost tax and all and that he thought hard for me to see if it was covered under my warranty. Not only was it very reasonable he told me that he would have my car ready for me that day knowing that I did radiation every morning at MD Anderson. Josh called me at 2:30 that afternoon and let me know that my vehicle is ready for pick up. When I arrived after work my car was ready, the cashier was fabulous and I was out the door in no time. I’m very grateful for Tommie Vaughn Ford and everyone that I encountered. Unforeseen expenses are not my cup of tea and everyone at Tommie Vaughn made this is a very easy experience. I highly recommend them to anyone! Thank you Tommie Vaughn for putting me back on the road in a matter of hours. More

Excellent customer service David Watson at the Tommie Vaughn dealership provides outstanding service. I have purchased 4 vehicles from David and family members have bought vehic David Watson at the Tommie Vaughn dealership provides outstanding service. I have purchased 4 vehicles from David and family members have bought vehicles from david as well. Doesn’t get any better. More

Disappointed AGAIN - Wish I could give a 0. Repeated disappointments in service. My Explorer must be the lemon. Brought it in for warranty and car was not put back together in afternoon for pick Repeated disappointments in service. My Explorer must be the lemon. Brought it in for warranty and car was not put back together in afternoon for pickup. Very expensive UBER night with soccer practice for my daughter, etc. Even thought I didn't get any work on my vehicle, BEWARE, they charged a minimum 1 hour diagnostic charge of $145 even if it only took 15 min. OVERPRICED, but I guess I expect that from them. When comparing pricing of my $2000 quote for "services needed" online, all their prices were at the highest end of range. From my experience, the manager (not Randy) needs some training in customer service. The owners need to consider diagnostic times of 15 min. increments. (The lady that took my diagnostic fee was friendly and professional.) More

Not Happy I bought a new 2018 Ford Expedition had it a couple of months and the air conditioner went out. Stayed in the shop 5-6 weeks get it back and within 2 I bought a new 2018 Ford Expedition had it a couple of months and the air conditioner went out. Stayed in the shop 5-6 weeks get it back and within 2 days the whole floor was wet with water the air conditioner leaking. The dealership kept it a couple of days said they fixed it and told me they cleaned the carpets YEP you guessed it a BIG Lie. We have been buying from Tommie Vaughn many years because of our salesman but I'm afraid this will be my last Ford. You would think being a loyal customer they would want to keep you. So to say I am disappointed is a understatement. Sad part is if I wouldn't have bought the extra warranty I wouldn't have had a car to drive as they do not give loaners. More

STAY AWAY FROM TOMMIE VAUGHN We bought a new 2018 expedition. After two weeks the air conditioner stopped working. Come to find out they sold us a vehicle with a know open recall We bought a new 2018 expedition. After two weeks the air conditioner stopped working. Come to find out they sold us a vehicle with a know open recall with disclosing the info. After three months in the shop, the vehicle had been taken completely apart and reassembled by incompetent technicians. We pick the vehicle up and within two hours the rear sway bar fell off.. literally. I requested they buy the vehicle back after putting 2000 miles on it. Their offer was $8000 less I paid a few months earlier. I’ve done business with this dealership for over 17 years (12 new vehicle purchase) and will never go back again. More

Wonderfully friendly people at the desk. The lady at the check-in and check-out desk is always so courteous and friendly. A pleasure to work with, and always very prompt. The lady at the check-in and check-out desk is always so courteous and friendly. A pleasure to work with, and always very prompt. More