Tommie Vaughn Ford

On 7/19 we had an AWESOME experience with Megan Acosta (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to h (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to have contacts at various dealerships over the years where we were treated well, but this experience was the best of all. They met us with the sales manager when we walked in the door, had an offer on our trade before we could sit down, and helped us locate an additional vehicle for a family member (did I mention multiple follow ups for us on the vehicle for our family member). We closed the purchase and will close the other purchase when the located vehicle arrives! Can't say enough about these wonderful ladies!!! Walter & Katherine * Andrea had taken care of our daughter for us on a previous purchase and introduced us to Megan. Thank you Andrea!! More

DO NOT WASTE YOUR MONEY! The worst customer service I have experienced in a very long time. Sure they give you the warm and fuzzies so you will pay them $70,000 for a brand n The worst customer service I have experienced in a very long time. Sure they give you the warm and fuzzies so you will pay them $70,000 for a brand new vehicle. But when the vehicle is a mere 6 months old and the touch screen (which controls pretty much everything) goes out - don't bother to reach out. They don't care about your issues, they have no intention of providing any sort of service - the warm and fuzzies quit as soon as the check cleared. Wouldn't recommend this place to anyone that doesn't enjoy lighting your money on fire and watching it burn. Buying a vehicle here is about the same. 10 out of 10 - would not recommend to my worst enemy. If I could give negative stars I would. More

Stay clear of Tommie Vaughn Service Department, They are rude, discourteous, and basically worthless. I made an appointment at 7:00 AM and when I got there, no one to be found. The Service Advisor i fina rude, discourteous, and basically worthless. I made an appointment at 7:00 AM and when I got there, no one to be found. The Service Advisor i finally spoke to obviously did not want to be there. She was extremely rude - asked me to keave my vehicle overnight and provided no estimated time to repair or cost. To call her a Service Advisor is a joke, I have purchased my last three vehicles at Tommie Vaughn Ford, but I will never step foot in that place again, More

i love mr. watson on sales and mrs. watson finance manager, i have been going to tommie vaughn for over 20 years and no be disappointed, both professional and p watson on sales and mrs. watson finance manager, i have been going to tommie vaughn for over 20 years and no be disappointed, both professional and personal they are so amazing. love them as family More

The service at TVF is always the best. I’ve been driving the Explorer since its debut and am now on my 8th vehicle (2020 xx, she’s awesome). Kirby in sales 🙌🏼 Kyle in parts 👏🏼 Bobby in I’ve been driving the Explorer since its debut and am now on my 8th vehicle (2020 xx, she’s awesome). Kirby in sales 🙌🏼 Kyle in parts 👏🏼 Bobby in service 👍🏼 Lisa in quick lane 😇 Everyone at TVF feels like family and I’m always happy to send potential clients their way knowing they’ll be in good hands. This family owned business is one of a kind and I highly recommend it! More

I would give this place a 0 if I could! Don’t spend any money or time at this business! I bought my new ford truck in Austin and took it to Tommie V. For service. I will NEVER go back and h Don’t spend any money or time at this business! I bought my new ford truck in Austin and took it to Tommie V. For service. I will NEVER go back and here is some of the reasons why….My calls were screened and I NEVER got any updates or return calls from the service department or my specific service provider(Elizabeth bell).I scheduled an appointment for Monday morning and I was told I would be getting a call to let me know what they found. I call at, I believe, 3pm, and Elizabeth Bell is already gone for the day and there are no notes... I was told to call back the following day, so I did. Again No call, no one said the shop is behind and can't get to it for 3 days, or advise me I should get a rental. Next, I call Elizabeth Bell EVERY SINGLE DAY and she called me back ONE time to notify that nothing is wrong with my truck. I advise her to tell the person to ROLL Down the Window because you CANNOT miss the grinding/squeaking noise...as well as it would be appreciated if the plastic part under the driver side tires could be put back in place...after MULTIPLE calls to Ms Bell and no response my boyfriend calls twice and she magically picks up the second time and immediately says hello they can't find anything wrong and they can't hear the squeaky grinding noise you are talking about. I called again to tell her that I expect someone to ride in my truck with me on Thursday and to,again, call me back. She never called...again. I finally decided that the dealership nor Elizabeth bell knows how to conduct business. I went to just go pick up my truck because obviously they had no plans on helping me. When I went to the dealership I was furious! Elizabeth Bell was no where to be found, I checked my odometer and I was right as the miles were the same as I dropped it off and the fallen plastic piece was untouched and still hanging down! I don’t want other people to experience what I did, so please NEVER EVER SPEND A PENNY OR GO TO TOMMIE VAUGHN FORD! More

The 2020 expedition I got had a check engine light on that they knew about but didn’t fix it before I flew into Houston and had a 5 hour drive home. I asked why they didn’t fix it since it was in warran that they knew about but didn’t fix it before I flew into Houston and had a 5 hour drive home. I asked why they didn’t fix it since it was in warranty and my sales guy had no answer. Was also missing one of the factory floor mats which I didn’t find out about till I got in to leave. Def shady esp knowing I had a 5 hour drive home. More

THIS IS THE PLACE YOU WANT TO BE. I live closer to Sterling McCall Ford so I headed over there to buy the vehicle I had been leasing for the last two years. HUGE mistake. They would n I live closer to Sterling McCall Ford so I headed over there to buy the vehicle I had been leasing for the last two years. HUGE mistake. They would not honor my contract and tried to tack on a $1,500 buyout fee (which is not a thing and was not in my original contract), they wanted to tax me on that buyout fee, and they added all kinds of other made up charges. I would have paid a few thousand dollars more than I needed to when it was all said and done. I then paid a visit to the guys over at Tommie Vaughn Ford and they honored my contract and I walked out paying the correct amount for my vehicle. I worked with JP (John Panaméno) in sales, Jason Clark in finance, and the GSM Mike Colvin. These are honest, intelligent, hard working men who do not try and scam people out of their money. These are the people who represent Ford. These are the people you want to work with. Tommie Vaughn Ford will now be my Ford family! I am so happy I found them. Thank you guys! More

Todd Brown worst salesman! !! He is a lying crook! Never accept his offer on a trade-in. !! He is a lying crook! Never accept his offer on a trade-in. More

I’m looking at a GMC Sierra 2018 it had over 100,000 miles on it and I want a 28 for 88 four if I remember right I really liked it but I’m in the process of may be retiring next year I was trying to kee miles on it and I want a 28 for 88 four if I remember right I really liked it but I’m in the process of may be retiring next year I was trying to keep my cost down I understand y’all got your mouth A.CHAL asking for it but I also got mom out that I cannot go over if I remember I’ll take her off and 17 or 18 for the purse tell me they cannot go that low OK just a truck that I really did like and I was looking for I guess I was looking for a needle in a haystack thank you More