Tomball Ford

I was ready to buy a new explorer and they offered $1000 for my 2009 explorer with 40000 miles. I was ready to write a check and sell my car myself and the sales manager (a**) told me I could not use my pre for my 2009 explorer with 40000 miles. I was ready to write a check and sell my car myself and the sales manager (a**) told me I could not use my prequalified Chase loan, I had to use his higher interest financing. Soo I walked. The salesman called the next morning and told me they would give what I wanted for my car and Chase was fine. He promised I would not need to talk to the sales manager. I went back (stupid) and they added $3300 to the price for stuff I didn’t want. I said no to everything and they came back at $995. When I refused, the sales manager came to talk (broken promise) He explained to me that the $995 was for tracking and anti theft and it was required by company policy. So I still don’t have a new car but at least I never have to drive to Tomball Ford again. More

The deal was complete and the sales manager said at that price (the listed price on the tomball website) he could not use my preapproved chase financing. This is after he offered nothing ($1000) for our sho price (the listed price on the tomball website) he could not use my preapproved chase financing. This is after he offered nothing ($1000) for our showroom condition 2009 explorer with 40,000 miles and then inadvertently admitted that he had not even seen the appraisal from the service department, he was just ballparking the trade in value of a 2009 (or maybe trying to stick it to the customer). I will not be doing business with them in the future. More

Condensed version: Salesman Dillon was not pushy at all Manager was not breathing down my back Very easy trade appraisal team to work with Willingness to help out 10/10 Full review: I went in he all Manager was not breathing down my back Very easy trade appraisal team to work with Willingness to help out 10/10 Full review: I went in here to trade in my truck. I went in with an existing appraisal that they were going to match. They ended up being $12,000 lower than the offer I had. I was upset at first. Dillon, my sales associate called over his manager, and together we reviewed the offer. They took over an hour figuring out why they were so far off. After logging back on to the website I originally got an offer from, we filled out the appraisal together. The result- same number I went in there with. We repeated this together 3 times before noticing that the website was viewing my trade as a 4x4 diesel, when it was in fact a 4x2 gasoline. We fixed it and the offer came down to within $2000 of TF’s original offer. At that point, it did not make sense for me to trade in my vehicle. They offered to match it and discounted their vehicle even more. Unfortunately, it didn’t make sense for my financial situation at this time. We shook hands, talked about doing business in the future and parted ways. Dillon and the manager were never pushy, chased me out the door, or did any of the things that people dread about dealerships. When I’m in a better spot, I’ll definitely be back to purchase from TF. More

A Joke had an appointment Good evening William! This is Capresha Cunningham with Tomball Ford. Great news! The 2024 Ford F150 is here and available! When would you be available to stop by for a tes This is Capresha Cunningham with Tomball Ford. Great news! The 2024 Ford F150 is here and available! When would you be available to stop by for a test drive? We are open until 9pm and our address is 22702 State Highway 249. My direct line is 281-205-9651, just let me know what time works best for you and I will have things prepared for your arrival! Reply STOP to unsubscribe from Tomball Ford When I get there the truck was apparently stolen then they tried to sell me another Truck for 23k more. More

Be very cautious of the "Pink Perfection pricing" that this dealership shows on their website. It's nothing more than a low-ball figure that they use to draw you in and then they add thousands to it, over this dealership shows on their website. It's nothing more than a low-ball figure that they use to draw you in and then they add thousands to it, over and above the normal TTL, to claw back their $. It's a pathetic sales strategy. Remember, if the price is too good or beats all the other dealers by thousands, then it's too good to be true... More

I have purchased 2 vehicles in the past at Tomball Ford. I had planned to purchase a 3rd but my gut was telling me it was all wrong and I ended up walking out and purchasing the same vehicle at another dea I had planned to purchase a 3rd but my gut was telling me it was all wrong and I ended up walking out and purchasing the same vehicle at another dealership. Words of advice - shop around for a loan before thinking the finance department has your best interest in mind. I have 850 credit and they were telling we 7.5% for interest. Then they were changing the terms and the add ons to actually lower by .2 to .3% I went on to BOA and had a 5.79% interest rate. Then they tried to add on all these extras to make the payment higher, and wouldn't listen to what I wanted since I am the one paying for it. The one that got me was the Apex tracking system they install on all their cars. $1200 for a one year tracking agreement, when the truck I was trying to buy comes with Ford tracking it for a year included with the purchase of the truck. Especially after looking up Apex, to find out their website says that if dealerships install this device on the cars, it will help with inventory management, and most of the cost of it is kept by the dealership and passed on to the consumer. Shop around, there is a dealership that will do the right thing. More

Complaint Regarding Poor Service and Mismanagement at Tomball Ford I purchased a used vehicle from Tomball Ford, which turned out to be an extraordinarily unpleasant experience. The vehicle, with low Tomball Ford I purchased a used vehicle from Tomball Ford, which turned out to be an extraordinarily unpleasant experience. The vehicle, with low mileage and under two years of use, was misrepresented and handled poorly from the outset. 1. Unprepared Vehicle Upon Pickup: On my first attempt to pick up the vehicle, it had not been detailed as promised, and blacked-out hubcaps, which I did not request, were still installed. I called the following morning to confirm these issues would be resolved before I arrived. Despite this, nothing was addressed: the hubcaps remained, the vehicle was dirty inside and out, and the oil had not been changed. Furthermore, I was informed only one key was available, and I’d need to return on a Tuesday to have another made. Considering the vehicle had been on the lot for over 60 days, these issues were unacceptable. Tomball Ford suggested I take the vehicle as-is and return another day for proper cleaning and hubcap removal. I refused and left the vehicle for another day. 2. Repeat Failures in Vehicle Preparation: On my second visit, the vehicle was still not detailed properly. My specific requests to vacuum out potato chips in the trunk and clean under the hubcaps were ignored. The vehicle’s exterior condition worsened, with the trim on the front and rear doors severely scratched, likely from improper cleaning methods. I was assured the trim would be replaced and that the pillar molding on both sides of the windshield would also be replaced. 3. CarPlay Issues and Unfulfilled Promises: On my third attempt to pick up the vehicle, the CarPlay system was nonfunctional. While this was repaired, the promised replacements for the trim and pillar molding were not completed. I was told to return another day. After multiple assurances, I refused to pick up the vehicle until all issues were resolved. Later, I was informed the pillar molding was on backorder or recalled. Upon investigation, we found the parts were readily available. Furthermore, Tomball Ford provided a receipt indicating parts were in stock and charged over $500 for replacements that were not installed. 4. Deal Cancellation and Continued Mismanagement: After repeated failures, I accepted their offer to void the deal. However, this process was also mismanaged. On December 30, 2024, the finance manager, Sherif, assured me I would receive confirmation that the deal was reversed by 10 AM. This never happened. Shockingly, Tomball Ford re-listed the vehicle on Auto Trader while it was still under my name. I reported this multiple times to Auto Trader and the finance company. Additionally, they falsely reported to Sirius Radio that I had sold my personal vehicle, leading to the cancellation of my service. Tomball Ford denies responsibility for this. 5. Lack of Accountability: Despite numerous attempts to escalate the matter, I was unable to speak with General Manager Brent Christensen. On one occasion, a receptionist falsely claimed he was in a meeting when he was on vacation. Follow-ups with other staff, including Sales Manager Servando Diaz and Salesman Mike Zorro, yielded no resolution. Conclusion: Tomball Ford’s lack of professionalism, poor customer service, and repeated failure to meet basic obligations have made this the worst car-buying experience I have ever encountered. I possess documentation and photos supporting all claims in this complaint and strongly urge others to avoid this dealership. More

Advertised "Pink perfection" price with dealer discount and cash back incentives. When I sat with saleslady she said cash back incentives was for a trade in. "Retail customer cash" refers to a rebate or i and cash back incentives. When I sat with saleslady she said cash back incentives was for a trade in. "Retail customer cash" refers to a rebate or incentive offered directly to a customer by a manufacturer when they purchase a product at retail, usually in the form of a cash back amount that can be applied towards the final price of the item, essentially lowering the cost for the buyer; ..." Nowhere in the disclosure does it state trade in. I believe that this is deceptive advertising!!! More

DO NOT BUY A VEHICLE OR USE THEIR SERVICE DEPARTMENT! !!!. They under value your vehicle and over value theirs Ive had several friends take their trade to Planet Ford, Joe Meyers Ford and Dogget Ford (Ga !!!. They under value your vehicle and over value theirs Ive had several friends take their trade to Planet Ford, Joe Meyers Ford and Dogget Ford (Gave $4k more). Their service advisors do not follow up (if they give you Walter ask for someone else). The Service Manager Darrell Places all problems and follow issues with the consumer). My Shelby GT350 has had electrical issues that causes the airbag light to on. They said they fixed it 3 months later it came back on. Next I was told the part was on back order, the next time they had to order it, the next time they said Ford denied the warranty. Not once did Walter call when the part arrived. Then Darrell said " it's the customers responsibly to follow up. IM SORRY I THOUGHT THATS WHAT THE SERVICE ADVISORS GET PAID TO DO.. I HIGHLY RECOMMEND. NOT BUYING FROM THIS DEALERSHIP OR USING THEIR SERVICE DEPARTMENT. YOU WILL ABSOLUTELY REGRET IT!! More