Tom's Volkswagen of Union - Service Center

Oil change The staff was very nice when entering the office. They were helpful and informative with all of my questions and concerns. My only complaint was the c The staff was very nice when entering the office. They were helpful and informative with all of my questions and concerns. My only complaint was the cost of my oil change. More

Great and fast service Was contacted for a service recall on my 2018 Tiguan. Had an appointment setup and visited the service center. Very efficient and fast service. I was Was contacted for a service recall on my 2018 Tiguan. Had an appointment setup and visited the service center. Very efficient and fast service. I was in and out in about an hour. More

1st Time Service Absolutely amazing! Took my car in and noted all my issues, they were so helpful in accommodating all of my needs. A+++ Monica was amazing help! Absolutely amazing! Took my car in and noted all my issues, they were so helpful in accommodating all of my needs. A+++ Monica was amazing help! More

Very good service I went in and was serviced in a quick and efficent manner. The only thing that was poor was the level of food available to VW drivers waiting. I was a I went in and was serviced in a quick and efficent manner. The only thing that was poor was the level of food available to VW drivers waiting. I was at Mercedes Benz with a friend, and their level of snacks was a different caliber. Basically, the facility gets the job done well, it could have the waiting area improved, however. More

Car service A bit over priced, for coil pack and spark plug service, but this is expected at dealership. Apart from pricing, staff was very polite and helpful. A bit over priced, for coil pack and spark plug service, but this is expected at dealership. Apart from pricing, staff was very polite and helpful. More

Nice job Very pleasant experience. Always the best service they never let me down professional and sleek work and attitude quick service and attention they are Very pleasant experience. Always the best service they never let me down professional and sleek work and attitude quick service and attention they are like family More

able.to fit an emergency repair in on a 1997 jetta. they could have taken advantage of the situation given the age of the car (bought in 1996 and has 207k miles on original engine and clutch). will go they could have taken advantage of the situation given the age of the car (bought in 1996 and has 207k miles on original engine and clutch). will go back to them again More

Outstanding service! The mechanics and service representatives are knowledgeable and communicate well with the customer. There is a comfortable waiting area and even compl The mechanics and service representatives are knowledgeable and communicate well with the customer. There is a comfortable waiting area and even complimentary bagels and coffee. As a final plus the car is returned after an excellent wash job. More

Didn’t fix one of the problems. Front window one-touch switches do not work properly. They told me it was fixed but in fact they are exactly the same as they were. They fixed the a Front window one-touch switches do not work properly. They told me it was fixed but in fact they are exactly the same as they were. They fixed the automatic headlights that were not working. Had my car for 2 weeks. Just made another appointment. More

Simply awesome and amazing dealership!! I have been using Volkswagen Union NJ dealership for all my VW Touareg services/issues over past 2 yrs now. I love the professionalism and friendly pp I have been using Volkswagen Union NJ dealership for all my VW Touareg services/issues over past 2 yrs now. I love the professionalism and friendly ppl work at this dealership. It’s always been good experience so far!! More