Tom's Volkswagen of Union

Review Nadia was great. Very helpful and patient in answering our questions and working with us to provide the best deal and make sure we were happy. Nadia was great. Very helpful and patient in answering our questions and working with us to provide the best deal and make sure we were happy. More

Great service! We walked into the parking lot and immediately greeted by one of the senior management then he led us to our sales person, Rick Farfan. He was fantast We walked into the parking lot and immediately greeted by one of the senior management then he led us to our sales person, Rick Farfan. He was fantastic and helped us with an excellent service. Later on the finance person (sorry I didn’t catch up the gentlemen’s name properly but I learned he used to live in my neighborhood in uptown NYC) also helped us with an excellent work. Just would like to say thank you very much. More

Overall Great Experience We would highly recommend this dealership. Ron and Nadia made the experience of leading a car as pleasant and simple as possible. They took their ti We would highly recommend this dealership. Ron and Nadia made the experience of leading a car as pleasant and simple as possible. They took their time and answered any and every question. My wife and I had. More

Purchase was seamless Not easy to find a dealership that is not pushy and do the old bait and switch with pricing. Very thorough and professional. Would recommend Not easy to find a dealership that is not pushy and do the old bait and switch with pricing. Very thorough and professional. Would recommend More

Very good . Pleasant people place clean I would recommend this dealership and Nadia and frank where excellent I have not met anyone in service but sure they wil . Pleasant people place clean I would recommend this dealership and Nadia and frank where excellent I have not met anyone in service but sure they will be just as good More

Waited too long Came in for tire change ONLY and 3 and a half hours wait time!!! I think the service time should be improcrf significantly. Because of the long wait, Came in for tire change ONLY and 3 and a half hours wait time!!! I think the service time should be improcrf significantly. Because of the long wait, I rated the service below average. More

Good professional service I would recommend to anyone who has or wants a Volkswagen because they specialize. I was there for my oil and fluids changed the wait was around 2 hou I would recommend to anyone who has or wants a Volkswagen because they specialize. I was there for my oil and fluids changed the wait was around 2 hours or so More

Exceptional Customer Service Given It wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of it wouldn’t be fair if I didn’t first set the b It wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of it wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of S*****, NJ, Hannah decided against using their services because the staff was rude and arrogant. My experience here was 100% the opposite. From my very first call, people picked up the phone right away and didn’t stop delivering outstanding service throughout. More

Bait and Switch attempts fail by pure chance I went thru TrueCar and got what I thought was a very god deal. When I balked at the $495 Doc Fee, the sales rep said her manager said he'd take it of I went thru TrueCar and got what I thought was a very god deal. When I balked at the $495 Doc Fee, the sales rep said her manager said he'd take it off the invoice. So I'm ready to go their on Monday and it was about 3AM, and I realized they might have sold it. I visit the website and put in Black Tijuan. The car quoted by the sales rep as an R-line with all the features I wanted for an unbelievable price. Here is the letter I wrote to their Pasquale Genova General Sales Manager. Mr. Genova, I wanted to let you know that it was my intention to come and buy the car that Nadia told me was an SEL-R Line Jet-Black. I was just finishing up some work and discovered that the car she told me IN WRITING was a 2019 Tiguan SEL R-LINE Jet- Black 4 Motion is actually just a PLAIN Tiguan that happens to be black, I spent all week speaking with other VW dealers, and I thought I got a great deal, when in reality I got the old bait and switch. This is very disappointing, and thus I won't be coming there on Saturday as planned. I have attached her note which clearly states it was one thing, and purely by chance, I checked and found bold misrepresentation. Just plain bad business. Good Luck sir He wrote back telling to come in Monday Memorial Day and he would make very happy. I did not write back nor did I buy a car from them. This was not a simple clerical error. The VIN was in the reply and the only common term was "Black Paint" or she was too ignorant or inexperienced to know the difference between an R-Line Premium Jet Black and just a black Tijuan is a bait and switch tactic from 50 years ago when I started buying cars. I don't know nor care about their service dept., or loaners, and I guess I never will. I spoke with a VP of customer service today at VW of America in Detroit. He was sympathetic, but it left up to the local rep to deliver my message. We'll see if I ever hear from them again. Given their bad PR over the diesel emissions scandal, you'd think they'd be extra careful. Or maybe they REALLY just don't care, More

Door switches VW of Union flexible scheduling, fast service, reasonable pricing. Dave Mandeville was extremely helpful with all aspects of my visit the whole VW tea VW of Union flexible scheduling, fast service, reasonable pricing. Dave Mandeville was extremely helpful with all aspects of my visit the whole VW team was pleasant and helpful, I would use VW of Union again. also the parts counter person was knowledgeable and helpful (sorry I don’t remember his name). More