Tom's Volkswagen of Union

Great service I went inside the dealership just looking around, and I left with a new car. Roger the salesman was very helpful and attentive. I would recommend to a I went inside the dealership just looking around, and I left with a new car. Roger the salesman was very helpful and attentive. I would recommend to anyone to go to this dealership. More

Great buying experience! Hats off to Darryl for making my GTI buying experience as straight-forward and painless as possible. Will definitely recommend him to any friends or Hats off to Darryl for making my GTI buying experience as straight-forward and painless as possible. Will definitely recommend him to any friends or co-workerss who may be in the market for a new VW! More

Lousy and Liar Dealer I was at the dealer to clean the clutch, they told me that my warranty did not cover the repair and that it was around $ 3,100, so I decided to get an I was at the dealer to clean the clutch, they told me that my warranty did not cover the repair and that it was around $ 3,100, so I decided to get another dealer and had to pay $ 148 being that I had a car with warranty, another dealer my covered warranty and it was around $ 50 the repair I do not recommend to anyone who comes to this dealer in union any doubt I present the notes of the dealer More

Flat tire They were wonderful. They were quick friendly and also let me know about a recall on my car so I could schedule. I appreciate you guys washing my ca They were wonderful. They were quick friendly and also let me know about a recall on my car so I could schedule. I appreciate you guys washing my car too! More

I was very happy Very nice place I had a great time waiting for my vehicle the staff were so helpful and I appreciate all the service and the time they had my car back Very nice place I had a great time waiting for my vehicle the staff were so helpful and I appreciate all the service and the time they had my car back on the street More

The best dealership and service center in tri-state area. I've always been treated with professional support and service no matter how many times I have visited. Everyone has always been patient and considera I've always been treated with professional support and service no matter how many times I have visited. Everyone has always been patient and considerate. More

Not too Good Waited over 2.5 hrs for car pick-up Had to return my own plates to DMV /my 4th VW and i never had to take time off from work to return plates to DMV� Waited over 2.5 hrs for car pick-up Had to return my own plates to DMV /my 4th VW and i never had to take time off from work to return plates to DMV🤬🤬🤬 every other VW Dealership i have done business with over the yrs have returned my plates to NY DMV without a issue I had to drive out to Union NJ to pick up my new car after i was told it would be delivered !!! But it couldn’t because they had no delivery driver ... very POOR EXCUSE ... i guess as long as i sign and write a check is all that matters because once all of that was done the quality of customer service went straight to xxxx!!! I wont be doing business with VW OF UNION NEW JERSEY AGAIN THEY JUST LOST A VALUABLE REPEAT CUSTOMER BECAUSE OF POOR CUSTOMER SERVICE!!! AWFUL!!! More

Excellent From drop off to pickup, everything went smoothly. The team kept in touch as promised. The loaner car worked out perfectly as well. No issues at al From drop off to pickup, everything went smoothly. The team kept in touch as promised. The loaner car worked out perfectly as well. No issues at all. More

Friendly and knowledgeable salesperson Darryl Lafleur was the salesman. He made the experience very clear and sample. He explained everything. He is very knowledgeable of the product. I don Darryl Lafleur was the salesman. He made the experience very clear and sample. He explained everything. He is very knowledgeable of the product. I don't know if all the salesperson are that good, but Darryl gave me a very good impression of the dealership. More

Quick and painless Prior to leasing the SEL, we visited 4 other dealerships and called countless ones. I will be honest, my heart was set on getting the RDX. However, th Prior to leasing the SEL, we visited 4 other dealerships and called countless ones. I will be honest, my heart was set on getting the RDX. However, they would not work with us nor budge. Not even entertain negotiating. We proceeded to call other dealerships with other brands, and 9 out of 10 dealerships did not want to make a deal or negotiate on the phone. They wanted you to come in, sit down, waste 5 hours of your life talking about a car that “they can’t let go at that price”, all while keeping your keys and registration card. There was one VW that tried to trick us into thinking it was a great deal by lowering the monthly payment, but extending the lease and kept saying how they are going really low and everyone is getting mad. It wasn’t lower bottom line. Instead, it was $2000 more overall cost. Volkswagen of Union did none of this. Rich was pleasant on the phone with my husband from the start. He did not force us to come in and waste our time. We went through the entire negotiating process on the phone on a Thursday and I went in on Friday to sign papers (about an hour and half) and drive off. Rich even followed up with us on that Saturday just to make sure we were good and didn’t have any questions. Absolutely painless and easy. More