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Tom's Volkswagen of Union

Union, NJ

3.7
1,168 Reviews
The bar has been raised at Tom's Volkswagen of Union in Union NJ, and you'll appreciate the higher standards in every facet of our dealership. We are committed to earning your business every business day, and we have lots of ways to do that. We are a full-service VW dealership and we're proud to offer you an outstanding selection of new Volkswagen models and pre-owned vehicles from a variety of trusted brands. We also offer the best VW dealership service.
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2155 Route 22 West

Union, NJ

07083

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Showing 1,168 reviews

February 12, 2019

great service I'm so lucky that VW of Union is right around the corner. They subscribe to the customer-first theory and it shows. The service is always performed More

by ZFRAILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pasquale Genova
Feb 12, 2019 -

Tom's Volkswagen of Union responded

THANK YOU WE TRY VERY HARD TO EXCEED YR EXPECTATIONS

February 09, 2019

Amazing people and great deals I was assisted by Nadia whom was super helpful. She answered all my questions, got back to me with everything I had asked for and was super friendly a More

by SWEEET33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadia Dufaut, Frank Vispisiano
February 09, 2019

Great service Ed was very professional, courteous,and accommodating. My truck being only six months old went in due to a rattle. Ed promised me and followed through More

by eayala29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Gonzalez
February 07, 2019

Great Experience Purchased a used 2016 Jetta sport from Volkswagen of Union. The process was smooth and painless. Rodger in sales was great to work with, everyone else More

by pchurch88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Zepka, Frank Vispisiano
February 04, 2019

great service When i come in, we spoke about the car i want it, and he made it very easy and quick transaction. i will tel me friend about the great service i rece More

by MONICABRITO1131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farfan
February 04, 2019

Leaky 2019 Tiguan Nightmare!! Bad VW product in less than 24 hours of purchasing I had a leaky panoramic roof. what a nightmare!!! Took car back to dealer Frank did nothing... ex More

by Disappointed...
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Frank Vispisiano
Feb 04, 2019 -

Tom's Volkswagen of Union responded

YR EXPERIENCE IS DICTATED BY THE RULES AND REGULATIONS SET DOWN BY VW CORP. THE DEALERSHIP WAS ONLY ADHERING TO THOSE RULES AND REGULATIONS. WHEN IT COMES TO PRODUCT QUALITY AND INTEGRITY THERE IS A SET OF ESTABLISHED PROCEDURES THE SERVICE DEPT HAS TO FOLLOW. FORTUNATELY FOR YOU REC A FULL REFUND. DON'T HOLD THE DEALERSHIP RESPONSIBLE FOR SOMETHING OUT OF OUR CONTROL. YR COMMENTS ARE UNWARRANTED AND NOT FAIR. I

Feb 21, 2019 -

Disappointed... responded

Thanks for the upper case reply.... I do hold the dealership responsible for how the situation was handled, as we reviewed. That was totally within dealership control and totally fair, given my experience. As for VW product, indeed you have to follow their processes, perhaps you need to express to them, they are not very customer oriented, as I did with my letter to their CEO of NA VW. In the end, I acted from a position of buying power, I chose not to purchase VW brand after this experience and definitely not from the Union VW dealership.

February 02, 2019

Great overall experience Kamel greeted us the moment we walked in. Treated us like family and helped us the entire time while purchasing our family car! Highly recommend! More

by dawiddebicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamel Hamzaaii, Frank Vispisiano
January 29, 2019

Great Unscheduled appointment Erminda Garduilo had let me bring in my car to get it fixed and knowing I didn’t have an appointment, she let me leave it there for I can pick it up t More

by Karen13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erminda Garguilo
January 28, 2019

Excellent service! Honest and helpful people! Danny, our salesperson, was very polite, honest, and helpful throughout the entire process of purchasing my car. I am glad I went to Volkswagen of Uni More

by mauriciofbarragan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Weiner
January 26, 2019

great service. professional, pleasant staff The staff was very helpful and professional. They were genuinely concerned that I was satisfied with the work they provided and were very knowledgeabl More

by NEEX29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
david
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