Tom's Volkswagen of Union

2.5 Hour Oil Change I had a scheduled oil change for 12:30pm on a Tuesday afternoon which turned into 2.5 hours later. Very unhappy with the service. Luckily my oil chang I had a scheduled oil change for 12:30pm on a Tuesday afternoon which turned into 2.5 hours later. Very unhappy with the service. Luckily my oil change came at no charge. However, I was told my tires were aligned and no mention of that on my paperwork. I was also given a note about an oil leak but no one spoke to me about these concerns. This was my first and very much so last time coming to this service department. More

Rick ROCKS I just purchased a 2016 VW Passat. Rick Farfan was a pleasure to work with. Personable, great listener, understood my needs and was accommodating to I just purchased a 2016 VW Passat. Rick Farfan was a pleasure to work with. Personable, great listener, understood my needs and was accommodating to my requests. I strongly recommend both Rick and VW of Union. Lisa R More

Wonderful Rich was very pleasant and patient. He understood what I wanted verses what I can afford, and they made it happen. It was A wonderful experience.... Rich was very pleasant and patient. He understood what I wanted verses what I can afford, and they made it happen. It was A wonderful experience.....especially. for someone like me who hates car shopping..lol More

Buyer beware I bought a used car from this dealership and paid cash. They told me because of high mileage they would not warranty it. I asked if they guaranteed it I bought a used car from this dealership and paid cash. They told me because of high mileage they would not warranty it. I asked if they guaranteed it would pass inspection. They told me that they inspect all their cars and I shouldn’t have a problem. Less than a week after taking deliver of the car I noticed it vibrated when it was idling. I took it to a Audi dealership near my home and was told the motor mounts were shot. It cost me $2,300 to repair. While I realize they did not warranty the car something like broken motor mounts is unsafe and potentially hazardous. I question how well they inspected the car. It turns out the dealership I took the car to was who serviced the car for the previous owner. They had the complete service record for the car. I was treated so well at this dealership that I am considering buy my next new car from them. More

Great service!! Impressed by new management My recent experience at VW union far surpassed my past experiences. They were diligent with updates, and diagnosed the issue fast and efficiently. The My recent experience at VW union far surpassed my past experiences. They were diligent with updates, and diagnosed the issue fast and efficiently. They even traveled to another dealer to obtain a critical part for the repair to ensure I would leave the center safely that day. I appreciate the level of care and commitment they afford their customers. More

Recall service appointment and questions answered Have been in for service three times and continue to find that all of the team are friendly polite and helpful. I also appreciate the follow up phone Have been in for service three times and continue to find that all of the team are friendly polite and helpful. I also appreciate the follow up phone call after service is performed. More

Great experience!! Very helpful staff! They weren’t pushy at all and made you feel comfortable. They work quickly to get you your new car. Thank you! Very helpful staff! They weren’t pushy at all and made you feel comfortable. They work quickly to get you your new car. Thank you! More

Great buying experience Everyone was very nice and helpful - a very smooth buying experience. I would return if we needed another new car. Good selection available too. Thank Everyone was very nice and helpful - a very smooth buying experience. I would return if we needed another new car. Good selection available too. Thanks More

Flawless Rick Farfan was probably the best salesman I’ve ever had the pleasure of working with. He’s your friend! Treats you like an old friend. The process wa Rick Farfan was probably the best salesman I’ve ever had the pleasure of working with. He’s your friend! Treats you like an old friend. The process was as smooth as you could ever hope to have See Rick! You’ll see what I mean More

Love this dealership Knowledgeable and friendly staff... Fast service turnaround for all our cars. Flexibility for service with our hectic daily schedules. Love the p Knowledgeable and friendly staff... Fast service turnaround for all our cars. Flexibility for service with our hectic daily schedules. Love the pick up and drop off service also More