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Tom's Volkswagen of Union
Union, NJ
1,168 Reviews
The bar has been raised at Tom's Volkswagen of Union in Union NJ, and you'll appreciate the higher standards in every facet of our dealership. We are committed to earning your business every business day, and we have lots of ways to do that. We are a full-service VW dealership and we're proud to offer you an outstanding selection of new Volkswagen models and pre-owned vehicles from a variety of trusted brands. We also offer the best VW dealership service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,168 reviews
April 01, 2013
I originally went to the dealership to test drive a 2006 Beetle. Upon arrival I was a little skeptical because it was so quiet in the dealership. About two weeks earlier I was at another dealership and it w Beetle. Upon arrival I was a little skeptical because it was so quiet in the dealership. About two weeks earlier I was at another dealership and it was like a circus so I was surprised at how laid back it was. I was greeted by Phil and told that Braulio would be with me shortly to show me the vehicle and answer any questions that I had. While I was waiting for Braulio, I was looking at the Beetle and the Jetta was right next to it. The Jetta immediately caught my eye and when I saw the specs I just couldn't believe it. I was greeted by Braulio and he took out the Beetle so that I could test drive it. It was a cute car but drove a little rough. Braulio explained everything about the beetle and was very helpful, but I was honest with him and told him I really liked the Jetta. He said that wasn't a problem and he brought that out so that I could test drive it. I fell in love with it instantly. Braulio and Phil both agreed that the Jetta was a better fit for me so we started the loan process. Phil got me a great deal with the exact rate that I was looking for. Both men were very courteous, pleasant, friendly and understanding. I couldn't have asked for a better experience! I will highly recommend this dealership to anyone who is looking for a new or used car! Thank you so much for a pleasant experience!. More
by jraftree2
Employees Worked With
Phil Drogon, Braulio Estevez, David Hoffman
March 25, 2013
I brought my Volkswagen Passat tdi sel premium 2013 from vw union and it was a great experience.. the salesperson at union volkswagen was very polite and honest about every question I had. I have brought ma vw union and it was a great experience.. the salesperson at union volkswagen was very polite and honest about every question I had. I have brought many cars in my lifetime and almost every sales person that I have met were full of lies and b.s but Mr. Nabil Ghoniem introduced himself professionaly and friendly.. he made me and my wife feel very welcomed and at home with him.. Mr. Nabil Ghoniem made us feel very comfortable and we will definitely bring friends and family to union volkswagen to do business with Mr. Nabil and the rest of the crew at union vw.. this was the first time that even a director of operations of a dealership came to us and welcomed and thanked us for our business for them (Mr. Jim Richter), very classy and professional.. we just made new friends at union Volkswagen thank you very much Mr.Nabil Ghoniem and Mr. Jim Richter.. the greatest purchase of a vehicle.. :) :) :) More
by johnsofia
Employees Worked With
Nabil Ghoniem
March 23, 2013
Great Experience. Nabil found the car I wanted at a very good price. Everyone at the dealership was warm, friendly and eager to please. Would definitely recommend. good price. Everyone at the dealership was warm, friendly and eager to please. Would definitely recommend. More
by sjzussman
Employees Worked With
Nabil Ghoniem
March 23, 2013
This place was very straight forward and honest about everything you would be getting and more. Marino was very accommodating and helpful in my decision for the car I bought. It's something you don't rea everything you would be getting and more. Marino was very accommodating and helpful in my decision for the car I bought. It's something you don't really expect a salesman to be. But he was honest about everything from services to fees. David was upfront and to the point, he didn't try to push anything or add extra fees. He made the transaction very simple and overall satisfying. I've had horrible experiences with other places in the past. This place has renewed my faith in dealerships and I would strongly recommend going there. More
by Jerseyborn
Employees Worked With
Marino Marte and David Hoffman
March 13, 2013
This is my second time buying a new car. By far the best experience ever from beginning till end. Ricardo understood my needs and how much I could afford. Very helpful in finding the car the I wanted. I wou experience ever from beginning till end. Ricardo understood my needs and how much I could afford. Very helpful in finding the car the I wanted. I would deft recommend the VW in Union! More
by Candy2013
Employees Worked With
Ricardo Araujo and Finance Mgr.
March 07, 2013
I went to Union Vw looking to lease a new car. My budget was very small, but the options in my car were alot. They did everything in there power to make sure the car was in my price range and that i was hap was very small, but the options in my car were alot. They did everything in there power to make sure the car was in my price range and that i was happy. More
by Md704
Employees Worked With
Nabil Ghoniem
March 07, 2013
Everyone was very courteous and helpful. I needed to get to another appointment before the car was washed, but they invited me back to get it washed later. I did that and I thought it was very considerate. to another appointment before the car was washed, but they invited me back to get it washed later. I did that and I thought it was very considerate. More
by jjjsmith2000
Employees Worked With
Front Desk/ Cashier and Shop
March 06, 2013
I was not even looking to buy a car until I heard about a special offer which was 0% financing. To make a long story short, that is the ONLY reason I decided to buy a new car. The dealer and I agreed on a pr special offer which was 0% financing. To make a long story short, that is the ONLY reason I decided to buy a new car. The dealer and I agreed on a price I could afford and we decided to go forward with the sale. He gave me a long speech on how people can lie but numbers don't lie. We worked the payments out on the calculator to see how much my payments would be each month and they were a bit high. We discussed a down payment and how it would affect the monthly payments and I was told that the payments would come down $20 or $25 dollars a month for each $1000 put down. We decided what the new payments would be with a down payment of $4000. At this point, everything was great. I went home and organized my finances and I returned the next day with my down payment. To my dismay, the payments I was promised would not be feasible. I was told that with $4000 dollars down my payments would be $360 a month and I was told that it was still a really good deal. I decided that I was still going to go ahead and purchase the vehicle under these new terms. I gave a down payment, signed a contract, we shook hands, and I purchased my vehicle. When my car was ready, I went to go pick it up from the dealership. Upon arrival, I was asked to sign a new contract. The original contract was for 66 months and 0% financing and the new contract was now for 72 months at 1.75% I told the dealer that I was uncomfortable with these new terms and that I could only afford the original contract. I was then told that I could lose my deposit if I walked away. I was then offered a service on my car's paint that I was told would be free of charge and when the changes were made to the contract, I was charged $899 for the aforementioned service. In short, I signed a contract that I was comfortable with and that I could afford and when I went to pick up the car in which I already bought, the contract was changed and made my payments higher and ultimately made the car $4500 more expensive. *(3/16/13) Further, my odometer statement was inaccurate and it did not match my other two documents which were given to me. The car I was supposed to have apparently had 26 miles on it and when I looked in the car it had 81 miles. I believe this is a misdemeanor in state of New Jersey. As a matter of fact, a few of my documents were incorrect. The contract I was originally give I was not allowed to take home when it clearly states at the bottom that I am free to take it and review it. In addition, it was stated that after I signed the contract that I can cancel it if the seller agrees. Well, there is no reason for the seller to agree with me if I did not want to cancel it. Furthermore, I was told that the annual percentage rate was not up to the seller when it again clearly states on the contract that "The Annual Percentage Rate may be negotiable with the Seller." Also, there was no explanation as to why the deal changed with the number of months. As stated earlier, it was supposed to be financed for 60 months and they changed it to a 72 month. The excuse I was given was that they did not have the color of the car in which I wanted. I find that really odd because I called before I even went over there and I was told by the dealership and by truecar.com that they had the car in my color. I also checked the dealership's website and it too said that they had a few cars in my color when I signed the original contract which was not given to me but snatched from me when I went to grab it on the way out. In the next days to come, the website kept saying that my car was there. Then it would say my car was gone and that another few were "In Transit." Then again it would say it was there. On every count that the website said the car was in stock the dealership said they knew nothing about it. Lastly, I was almost forced to buy protection for my car in which I did not need. I did not need to protect my tired or wheels and I did not need ding and windshield protection. My current insurance already covers any damage I sustain to and from my job. The seller was very adamant about me buying unnecessary protection he even threw in the tires, wheels, ding, windshield protection and the Xzilon paint treatment for $899 and then sneakingly charge me $899 and $799 for the services. He eve told me how much more I would pay per month which was completely inaccurate. What kind of stuff is that? So.........I think that it looks really bad when a professional is saying something using his or her mouth and then in black and white or sometimes in black and yellow it says something completely different in plain, simple English. I am extremely upset with how the situation was dealt with that I am seeking litigation to try and make this right. How can a company open up a new dealership in Union and pull these Shenanigans without ever explaining it or straight-up misinforming me on purpose? I really want to rate this dealership below 1 but it does not give that option. I really should have gone to Linden or Summit and bought my car because they were straght-shooters. I would have paid a little more which is what I am paying now anyway but at least they were honest and up-front with me on the price. They didn't lie and give me a cheap price just to change it when I went to go and pick up the car. More
by bagoftea
Employees Worked With
Nabil, et al.
March 01, 2013
Previously a Toyota owner and decided to try the VW. I was pleasantly surprised and very pleased at the excellent customer service I received from Reggie. He was patient with all of my questions throughou was pleasantly surprised and very pleased at the excellent customer service I received from Reggie. He was patient with all of my questions throughout the transaction, gave me a great price that couldn't be beaten by any of the nearby dealerships and from start to finish, was probably the best new car experience I've ever had. I will definitely be returning there for any future car needs. Highly recommend. More
by njdriver03
Employees Worked With
Reggie
February 26, 2013
what wonderful experience! jackie was a pleasure to work with! she made the decision to purchase my vehicle a pleasant transition! i was most impressed with the variety of cars on your lot and the prices we with! she made the decision to purchase my vehicle a pleasant transition! i was most impressed with the variety of cars on your lot and the prices were great! thank you for such a delightful experience! BBM More
by NJOI
Employees Worked With
jackie
