
Tom's Volkswagen of Union
Union, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Union Volkswagen ROCKS!!!!! We are gaving them such a great rating because their customer service and friendliness is beyond Great! They are very attentive. They allow you to take your time and not rush great rating because their customer service and friendliness is beyond Great! They are very attentive. They allow you to take your time and not rush you to buy and car and get out, like some other dealers I have visited. Wish i could give them 10 STARS!!!! I will recommend this place to everyone. Thank you Ricardo, Mike and David for an awesome experience and treating us like family!!!! You guys ROCK!!!! More
I was almost 10,000 miles over what I was alloted for my lease, and still had 6 months left on my contract. I would have owed more than $4,000 on my trade. I went to Union VW on a whim, and didn't think I lease, and still had 6 months left on my contract. I would have owed more than $4,000 on my trade. I went to Union VW on a whim, and didn't think I was leaving with a brand new car. Joe and Nabil, worked it out so that I was able to get a brand new car and with a price I felt comfortable with. I truly appreciate the hard work the two men put into getting me a good deal. Thanks guys!! More
I went to Union Volkswagen dealer to purchase my first car. I am only 18 years old and Nabil a sales man helped my parents and i pick the perfect and most safe car for a young driver. I left the dealer wi car. I am only 18 years old and Nabil a sales man helped my parents and i pick the perfect and most safe car for a young driver. I left the dealer with a great deal and the car of my dreams a denim blue 2013 volkswagen beetle. More
Every aspect of the purchase process was effortless and enjoyable. The saleman was knowledgeable and informative as well as courteous. We were treated with respect by everyone at the dealership. And we got enjoyable. The saleman was knowledgeable and informative as well as courteous. We were treated with respect by everyone at the dealership. And we got a great price More
My husband and I were reviewing our options for a leased car. Our current lease ends in a month and we were not 100% sure on what we wanted to now lease. We had never considered a Volkswagon, but decided t car. Our current lease ends in a month and we were not 100% sure on what we wanted to now lease. We had never considered a Volkswagon, but decided to have a look. A friend recommended Union Volkswagon. We phoned to speak to them during the day and set up an appointment for last evening. They phoned us to follow up with the appointment. Though we were running late, they never made us feel rushed in any way. We were extremely impressed with the dearlership. It was a beautiful building. They could not have been more helpful. All we spoke to were very friendly and courteous. When we mentioned that our 17year old driver would also be driving the car, Nabil was extremely knowledgable and reviewed all of the safety features of Volkswagon in general and the Passat. There was a lot that we never knew about a Volkswagon. We did end up leasing a car and plan to pick up sometime next week. I would truly recommend Union Volkswagon. More
I originally spoke to a gentleman named Cedric,he seemed like he was trying to help.But,Then I was switched to his manager,when I guess they felt he was running into difficulties with my negotiating price-h like he was trying to help.But,Then I was switched to his manager,when I guess they felt he was running into difficulties with my negotiating price-hey times are hard I'm looking for the best deal I can get-Some guy George who was condescending and extremely arrogant got on the line.He told me the other prices the competing dealers gave me are just lies and figments of their imagination,the gall of this guy,he wasn't even listening to me he was just talking over me,he didn't even care when I told him I would go back to the first dealer(don't these guy's work on commission?).The two other dealers to which I talked were a lot more diplomatic and respectful.I was willing to give these guys a shot ,though,after reading all the good reviews but honestly after the way I was treated I went to the first dealer, I dealt with,the salesman was mature ,very respectful and gave me the deal that he originally quoted me.I recognize everybody has to make money and I feel I got a fair deal,but most important I was treated with respect.I couldn't even get good treatment from the management-I"LL NEVER DEAL WITH THESE PEOPLE AGAIN,I LOVE MY NEW PASSAT ,THOUGH. More
The reason why I gave such a high rating is we couldnt have been happier with the service Union gave us and especially to Mike our salesman! Everyone was so professional and went out of their way to ma have been happier with the service Union gave us and especially to Mike our salesman! Everyone was so professional and went out of their way to make us feel comfortable with our decison. More
I had the DPF light come on driving my 2011 VW golf TDI in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it needed to be changed. The car was only 2.5 years old (27K miles) and still had a valid Basic Limited Warranty in Canada but Union Volkswagen refused to honour it because they said it was "too much hassle" to put in a claim to Volkswagen Canada. We even showed them our warranty which we keep in the glove box and the VW Canada Website which both explicitly stated that the Canadian warranty is valid in the USA and is covered. Meanwhile I called my dealership in Ontario with the errors codes and they told me that it would be fine to drive the car home (~9 hours) and they would be happy to service it under warranty. Not only that, but I also asked what the price of the part(1k0998262AE) was. They said 271 CAD plus probably about an hour of labour (there shop rate is ~105 CAD and hour), so I don't know how Union VW came up with a quote of nearly $600 in addition to the $125 diagnostic fee. After getting off the phone with my dealership I told Union I would take my chances with taking my car home and getting it fixed there but they said they had already changed the part and we had to pay them or they were going to put it back up on the lift, pull the new part and put the old one back in. I explicitly told them NOT to do the work after the results of the diagnostics came back so I would have a chance to call my local dealership. However they did it anyway and tried to force me to pay for it. After much arguing they finally gave us the part and labour for free. Maybe these guys are fine if you are from the US but Canadians beware. It seemed like they were trying to take advantage of the fact that we were there out of country to try and squeeze every last penny out of us. More