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Tom's Volkswagen of Union

Union, NJ

3.7
1,168 Reviews
The bar has been raised at Tom's Volkswagen of Union in Union NJ, and you'll appreciate the higher standards in every facet of our dealership. We are committed to earning your business every business day, and we have lots of ways to do that. We are a full-service VW dealership and we're proud to offer you an outstanding selection of new Volkswagen models and pre-owned vehicles from a variety of trusted brands. We also offer the best VW dealership service.
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2155 Route 22 West

Union, NJ

07083

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Showing 1,168 reviews

May 17, 2013

Union Volkswagen ROCKS!!!!! We are gaving them such a great rating because their customer service and friendliness is beyond Great! They are very attentive. They allow you to take your time and not rush More

by SandraBaptista01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Ricardo and David
May 16, 2013

I was almost 10,000 miles over what I was alloted for my lease, and still had 6 months left on my contract. I would have owed more than $4,000 on my trade. I went to Union VW on a whim, and didn't think I More

by Patrice1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadil and Joe
May 15, 2013

I went to Union Volkswagen dealer to purchase my first car. I am only 18 years old and Nabil a sales man helped my parents and i pick the perfect and most safe car for a young driver. I left the dealer wi More

by crystalpee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil
May 13, 2013

Every aspect of the purchase process was effortless and enjoyable. The saleman was knowledgeable and informative as well as courteous. We were treated with respect by everyone at the dealership. And we got More

by rpflorio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Ghoniem
May 09, 2013

My husband and I were reviewing our options for a leased car. Our current lease ends in a month and we were not 100% sure on what we wanted to now lease. We had never considered a Volkswagon, but decided t More

by G3892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Ghoniem, Jim ??
May 05, 2013

I gave the scores because I was not made to did not feel like an outsider, I was treated like family. And I like the atmosphere. More

by akingbayi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobil
May 01, 2013

I originally spoke to a gentleman named Cedric,he seemed like he was trying to help.But,Then I was switched to his manager,when I guess they felt he was running into difficulties with my negotiating price-h More

by passat13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CEDRIC/GEORGE NEALIS
Jun 05, 2013 -

Tom's Volkswagen of Union responded

THIS REVIEW CAN NO BE VERIFIED - THE INDIVIDUALS NAMED DO NOT WORK AT UNION VW.

April 29, 2013

The entire experience was spot on. Only low was that we had to wait forever to complete financing. David, the finance rep, was great however. More

by Cwinnicker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie
April 29, 2013

The reason why I gave such a high rating is we couldnt have been happier with the service Union gave us and especially to Mike our salesman! Everyone was so professional and went out of their way to ma More

by judi1054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike nunes
April 28, 2013

I had the DPF light come on driving my 2011 VW golf TDI in from Canada so we took it to Union VW. They ran "diagnostics" which cost $125 and said it was a bad O2 sensor. They were also insistent that it More

by mike54321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
?
May 13, 2013 -

Tom's Volkswagen of Union responded

Hello mike54321, Please accept my apology for our handling of an unfamiliar "Out of Country" Warranty situation. Our General Manager advised me that he has since discussed this matter with the Service Team; to ensure their understanding of how to handle such a situation in the future. He also confirmed that our Service Team did complete the necessary repair (part & labor), at no charge to you. Should you find yourself near our dealership in the future, I would appreciate you contacting me. Sincerely, Ernie Oppenheimer 908-687-8000 ernie.oppenheimer@unionvw.com

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