Tom's Ford - Service Center

I scheduled service for a recall issue a week ago via the FordPass app. When I arrived for the appointment on 11/13, I was informed that the appointment had been automatically cancelled by their "system" b FordPass app. When I arrived for the appointment on 11/13, I was informed that the appointment had been automatically cancelled by their "system" because of lack of a VIN number (keep in mind, the FordPass app KNOWS the VIN number). It seems the system does not flag these issues for service managers so the missing information can be included but rather just summarily cancels the appointment. At no point was I informed there was an issue or that the appointment had been cancelled. I drove over an hour, leaving a location where I could have performed some work for a friend and now I didn't have range to get back so that equated to a lost day. I was also informed that they could not reschedule me until 12/9 (almost a month later) as they only have ONE EV technician. I likely will not be back. More

The other day I had the pleasure of dealing with Lori and Ryan from Tom's Ford. They were consumate professionals. From inception to completion is was seemless. They were 100% client focused and provided an Ryan from Tom's Ford. They were consumate professionals. From inception to completion is was seemless. They were 100% client focused and provided an outstanding client experience. Lori and Ryan took what could have been a time cosuming / problematic situation and made it a pleasurable one. More

Exemplary dealership service provided. ..a model of convenience working with customer service department and would very much recommend. ..a model of convenience working with customer service department and would very much recommend. More

I brought my 2022 Ford Explorer into the service area for a routine oil change and to be looked at, as it appeared that the transmission was slipping. I was informed the same day that my front driver side ax a routine oil change and to be looked at, as it appeared that the transmission was slipping. I was informed the same day that my front driver side axel was cracked and needed to be repaired. The part was going to be ordered and I was to be updated on when the parts arrived so I could bring my car back to the service shop. A full business day and half passed without a call. I reached out to the manager, to be told that he had a very long " to do " list on Monday and was not able to call me with an update (Strike #1). I proceeded to ask if I can have a loaner vehicle when my car is in the shop as its required for my job and family commitments . The service manager indicated that there were 19 people ahead of me waiting for a loaner. I asked if I can rent a car on my own and have Toms ford reimburse me, and was told that corporate offices needed to approve this. When I asked if he would proceed with the request, there was silence. I personally reached out to corporate that evening and was informed that Toms ford indeed could reimburse me for a rental car ( Strike #2) Lastly, when I entered my car, I noticed the oil life was not reset, neither was the oil change sticker, leaving me to wonder if my car even had the oil change I was told it had ( Strike #3). As a 30 year returning customer of Toms Ford and daughter of a Ford Employee for 30 years, I am ashamed at the poor quality of customer treatment when in a time of need. I will certainly not be returning to buy a new car when my lease is up on this one. More

Took my truck in for a recall update and I was tin and out within the hour. Dealing with Lori Vona and Joe Zweidinger , was easy and they are always helpful and professional. I always feel confident tha out within the hour. Dealing with Lori Vona and Joe Zweidinger , was easy and they are always helpful and professional. I always feel confident that my truck is well taken care of. I highly recommend purchasing or leasing and servicing a Ford car or truck with Tom's Ford! More

The Service Department was excellent. Jennifer provided great customer service and solved the problem with my vehicle. Jennifer provided great customer service and solved the problem with my vehicle. More

I had a wonderful experience today with my mobile service. Ryan was great and Lori has been a pleasure to work with in the service dept. Ford has made it a very convenient and easy experience. service. Ryan was great and Lori has been a pleasure to work with in the service dept. Ford has made it a very convenient and easy experience. More

Ford Taurus SHO Design Flaw: known issue turns a simple repair of a wear item (water pump) into a cost of 10 times what it would be with a properly designed vehicle. Do Not Buy Ford. CAS34294662, Google th repair of a wear item (water pump) into a cost of 10 times what it would be with a properly designed vehicle. Do Not Buy Ford. CAS34294662, Google the lawsuit from 2019-Duratec V6 waterpump. More

The service department is great! They fixed our truck when other dealerships couldn’t! The best service department by far. Thanks Tom’s Ford Service! when other dealerships couldn’t! The best service department by far. Thanks Tom’s Ford Service! More

Thank you so much for everything I greatly appreciate it. Thanks so much to Debbie and the whole team at Toms Ford thanks again so much Thanks so much to Debbie and the whole team at Toms Ford thanks again so much More