Tom's Ford

Exceptional customer service! My neighbor buys cars from Tom's and recommended them. So, I got in my car and braced myself for the horrors of buying a car. I wasn't tackled in the parking lot which happens Tom's and recommended them. So, I got in my car and braced myself for the horrors of buying a car. I wasn't tackled in the parking lot which happens everywhere else I've bought cars at. My only criticism is that I had to track down my salesman. Al (sales mgr.) greeted me and introduced me to my salesman. The place was buzzing with business, but didn't feel tense and I didn't hear the typical screaming. More than anything I heard customers laughing. Weird. Long story short, my purchase was very easy. I was treated great and got a payment less than expected. I had to come back to have a tire pressure light looked at 2 weeks later. It was scheduled and handled immediately with ease. I love the fact that the job didn't end once the car was over the curb. Exceptional service. Highly recommended! More

Visiting Tom's Ford in Keyport for the purchase of our Ford Focus' was a great experience. The Sales Professional, Mr. Alan Haag, went out of his way to help get us into what we wanted to buy. And he st Ford Focus' was a great experience. The Sales Professional, Mr. Alan Haag, went out of his way to help get us into what we wanted to buy. And he stayed with us through the whole process of our purchase. He even put in some overtime for us to make sure we were set to drive our new cars off the lot. We were also so impressed with such a great price that we bought two. Mr. Scott Nusbaum, Financial Officer, went out of his way also to save us money by getting us the best interest rate possible, and explained everything to us in detail. He made the experience extremely pleasurable and fun. Yes, fun. Overall from the first e-mail from Sonia Soto, E-Sales, to the purchase of our cars, to having the pleasure of talking to Rob in the Service Department where we had my wife's remote starter installed and seal coated(Premium Prep),was just superb. Everyone was friendly and professional. There is no question that we would very much recommend Tom's Ford in Keyport to everyone. I enjoyed the experience so much that I'm looking forward to bringing my car to be seal coated and windows etched this Wednesday. More

Emailed Larry Jr., He responded great! Made me want to come down ASAP. I met Siad and Patsy and they helped me with the purchase. A real pleasure to work with. Made you feel real comfortable. Larry at the come down ASAP. I met Siad and Patsy and they helped me with the purchase. A real pleasure to work with. Made you feel real comfortable. Larry at the end personally came by to see the face behind the car took care of a variety of things without hesitation real customer service. The best is we get to bring car in after 5000 miles for free oil change and tire rotation and if you have to wait, the lobby is very comfortable. Great for kids too. I would recommend Tom's Ford because of the people that work there. They know that it is service that sells not the car. There are plenty of Ford dealerships, but if you want to be comfortable new or used these people at Tom's Ford sell relationships and that doesnt cost anything! They take the time and educate you and of course get you the best price! Larry and Staff The Ford Expedition is wonderful. My wife and I love it and our two girls fit in it so great. Thanks for all your help. You really came through! Thanks for the special gift too! That gave my wife a laugh and she will be wearing if Friday night when she goes out with her friends in her new Ford Expedition! Your FRIEND and customer -rob More

My experience at Tom's Ford was a great one. I normally don't write reviews, but figured my experience there was worth a write-up. I've had some bad past experience buying cars, so therefore I was apprehe don't write reviews, but figured my experience there was worth a write-up. I've had some bad past experience buying cars, so therefore I was apprehensive before visiting Tom's. The whole staff put me at ease immediately. Everyone said "hello" to me and actually treated me like a human (very strange concept in car sales). I bought a used Fusion in great condition and absolutely love the car. The price was fair and negotiations simple. I brought my car in for it's first oil change and once again, everyone said "hello". I like the fact that I can pull my car inside for service and am greeting upon arrival. This is a very professional establishment and would recommend Tom's to any friends or family. More

This is a high pressure dealership the sales manager who I cannot remember his name acted like he was doing me a favor by letting me buy a car! Once I agreed with the sales person on a price and an amount o I cannot remember his name acted like he was doing me a favor by letting me buy a car! Once I agreed with the sales person on a price and an amount of a deposit. The sales mamage lectured me on how he was holding the car and that I really needed to finance the with them. They were very condescending More