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Tom's Ford
Keyport, NJ
771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 771 reviews
February 03, 2011
I leased my 2008 Ford Fusion From Toms Ford and They called about getting out of my lease early. I have spoken to Debbie a few times before and realized she is very knowledgeable and wanted her to be my called about getting out of my lease early. I have spoken to Debbie a few times before and realized she is very knowledgeable and wanted her to be my salesperson.She was able to lease me a 2011 Lincoln MKZ for a great price. I hope to deal with Toms Ford and Debbie for many years to come.Thanks Debbie and also Scott Nusbaum, John More
by johnnyangel1950
January 29, 2011
My experience with Tom's Ford -- and specifically, my salesman Chris Fennen -- was far beyond what I expected. I walked in and immediately was treated with respect. Even though I admitted I was not ther salesman Chris Fennen -- was far beyond what I expected. I walked in and immediately was treated with respect. Even though I admitted I was not there to buy a car "on the spot," Chris answered all my questions and even presented me with a few options. He gave me a few brochures and his number, and told me to call him with any questions. NO high-pressure sales tactics. I came in twice more before I signed the papers and ordered my new custom Ford Explorer. NEVER once was I pressured into a decision on the spot or into purchasing a vehicle or options I did not want (which in today's market means a lot). Chris met our whole family, and treated us all with kindness and understanding. When we picked up the new SUV, he went over every feature with detail. He has even followed up a few times to ask us how we like the new Ford. I have owned my new Ford for almost a year now. I LOVE IT !!! The entire staff -- from sales to parts to service -- whether they sold us the car or just knew us from the dealership -- has always been helpful and friendly. I HIGHLY recommend Chris Fennen and Tom's Ford to anyone interested in purchasing a Ford product. I know I will not buy a vehicle from any other dealer. If you purchase from Tom's Ford, you will not regret that decision. More
by HenriquesFamily4
Employees Worked With
Chris Fennen
January 27, 2011
I have been leasing Cadillac's for 20 years & decided to take a look at the Lincoln MKX. I was very pleased with the way I was treated. Enrico was easy to deal with and very accomadating. He had to searc to take a look at the Lincoln MKX. I was very pleased with the way I was treated. Enrico was easy to deal with and very accomadating. He had to search high & low for the vehicle I wanted, and although it took a while he did come through for me.I am pleased with the experience there, the whole financing experience also went well, Scott was also very nice. And I'm getting use to driving my new vehicle although I haven't driven too much lately due to the ridiculous amount of snow. More
by NLJ429
Employees Worked With
Enrico Cuzzi, Enrico Cuzzi
January 27, 2011
About 13-15 years ago I had a Explorer leased from this dealership and terrible experience with Service Dept. My husband liked sales person at the time (Keith; who surprisingly recognized us after so many dealership and terrible experience with Service Dept. My husband liked sales person at the time (Keith; who surprisingly recognized us after so many years) so we went with another dealership and another brand. When he mentioned possibility of a Ford I was very sceptical about Ford explorer and more so about dealership. He did all research online and at the end contacted Tom's Ford and got Charlie Schaugh. Charlie was extremly professional and he clearly enjoyed his work. It took several days for me to even consider going to look at the car (Explorer 2011 looked fabulous online)but I had a lot of lingering doubts. At the end, miles per gallon were very hard to ignore so I took plunge and went to dealership to see cars for myself and I met Charlie and Debbie Wagner. I am real estate broker by trade and have very specific needs - Debbie was fabulous showing me all wonderful features that Explorer has that are great for me; after driving it I really appreciate them more and more. Both of them really worked very hard to accommodate me: getting the car I wanted, readdy to go when I wanted at the time when I had to have car ..etc. They both went out of their way and nothing was a problem. Being in customer service industry myself I totally relate. Both of them truly made whole process smooth and easy. I know it was not; we are as demanding as you can get and have high expectations. I know I drove them crazy about running board - I wish my explorer has one because it is still not easy to get in in skirt and high hils; being 6.5 inches lower did not completely eliminate problem. I took my office for a ride and everyone was pleasantly surprised how smooth ride is and how nice and roomy inside of a car is. My kids love it. My clients are remarking on how beautiful car is and I am still learning how to use features(don't have time to read manual!). I sincerely hope that Service Dept will live up to standard of service Debbie and Charlie set up. More
by katarina
January 22, 2011
I had leased my previous vehicle from Tom's Ford and everything from sales to service was a pleasant experience. My lease was just about up and I had just about decided on another brand but went in to s everything from sales to service was a pleasant experience. My lease was just about up and I had just about decided on another brand but went in to see Debbie Wagner. I wasn't expecting to get a good deal on what I was looking for but Debbie, just as with my previous vehicle, came back with a deal that made it easy to lease from Tom's again. More
by rmp0012002
January 22, 2011
Just leased my fourth car from Tom's Ford. Wouldn't go anywhere else. We have always been very happy with both their service and sales departments. Customer service is always top notch. Chris Fennen our s anywhere else. We have always been very happy with both their service and sales departments. Customer service is always top notch. Chris Fennen our sales consultant is the BEST! Loving my new Ford Explorer. More
by thesmiths22
Employees Worked With
Chris Fennen
January 20, 2011
I wanted to purchase a Ford Taurus. I always knew about Tom's Ford, then when asking for recomendations I was referred to Debbie Wagner from Tom's Ford. She immediately came to where I am employed along w Tom's Ford, then when asking for recomendations I was referred to Debbie Wagner from Tom's Ford. She immediately came to where I am employed along with the car. It was exactly the one I wanted. A red Ford Taurus. I loved it, I bought it immediately. Tom's Ford made it convenient. I a m very happy with my purchase, the dealership and my agemt. More
by christine-andi
January 14, 2011
We had never dealt with this dealer before preferring one a little closer, but they were soooooooo much better on price, it was a no brainer. Whole experience was great - super friendly, professional, effic a little closer, but they were soooooooo much better on price, it was a no brainer. Whole experience was great - super friendly, professional, efficient, on and on,,,, just a great dealership to buy from. Highly recommended! More
by sssatin
January 12, 2011
I went to Toms Ford to buy a new car because when I used their service dept I found it to be a very friendly experience and very professional. When I visited the dealer to look at a new car I met two manag their service dept I found it to be a very friendly experience and very professional. When I visited the dealer to look at a new car I met two managers Al and Al who are twin brothers. They were both very helpful and friendly and very professional. They then introduced me to a salesman who also was very friendly and helpful. Best of all he was no pressure. I came back the following day and bought the car. At this point I was introduced to the finance mgr, Scott Nussbaum, who also was friendly, helpful and very professional. Had a problem with the sync phone. Went back to dealership and Larry Jr helped me. Again he was friendly and very helpful. I would highly recommend this dealership. Mary Gigantino 10 Michelle Ave. So. Amboy, NJ 08879 More
by MaryOlga
Employees Worked With
Al, Al (twins) and Mike Cinquegrana and Larry Jr., Larry Doremus, Jr
January 08, 2011
MY GRANDDAUGHTER BOUGHT HER CAR THRU DEBBIE WAGONER AND WHEN I WAS LOOKING FOR A CAR SHE RECOMMENDED HER. I WAS PLEASED AS I FOUND DEBBIE VERY KNOWLEDGEABLE AND PLEASANT. WE ARE BOTH HAPPY WITH OUR CAR PU WHEN I WAS LOOKING FOR A CAR SHE RECOMMENDED HER. I WAS PLEASED AS I FOUND DEBBIE VERY KNOWLEDGEABLE AND PLEASANT. WE ARE BOTH HAPPY WITH OUR CAR PURCHASES AND WOULD HIGHLY RECOMMEND TOM'S FORD AND DEBBIE WAGONER More
by CHAZ25
