Tom's Ford

I had been to another dealer, where they did a "bait and switch" on me. I feel no need to mention that dealer. So I went to Tom's, where I had bought my previous truck in 2004. Kenn was "bait and switch" on me. I feel no need to mention that dealer. So I went to Tom's, where I had bought my previous truck in 2004. Kenn was helpful, knowledgable, and very straight forward when dealing with pricing options. I did not get the "car salesman" vibe at all. I would deal with Tom's again, and I would recommend dealing with Kenn. More

AN EXCELLENT FAMILY ATMOSPHERE.THE EMPLOYESS TREAT YOU WITH RESPECT AND TAKE TIME TO EXPLAIN EVERY DETAIL. I AM A 20 YEAR YEAR CUSTOMER AND THEY REMAIN THE SAME..CORDIAL PROFESSIONAL AND THOUROUGH...... WITH RESPECT AND TAKE TIME TO EXPLAIN EVERY DETAIL. I AM A 20 YEAR YEAR CUSTOMER AND THEY REMAIN THE SAME..CORDIAL PROFESSIONAL AND THOUROUGH...... More

I was referred to Debbie and Tom's Ford from another customer who had a positive experience with her as well. I had dealt with many dealerships over the years and always felt like I was in the shark ta customer who had a positive experience with her as well. I had dealt with many dealerships over the years and always felt like I was in the shark tank- what a contrast with Tom's Ford! From the first interaction through final negotiation, Debbie offered the most genuinely warm and friendly customer service. I never once felt pressured or cajoled to buy. She was not only extremely knowledgable, but worked closely with my fiancee to tailor a deal that worked for me. I cannot fully express how thankful I am to Debbie for making it possible to drive away with a fantastic car and what a pleasant experience the entire interaction was. I personally recommend that if you are in the market for the brands of vehicles they sell that you save time and aggravation and just go to Tom's Ford- a matter of fact, I hadn't even considered a Ford Fusion until we spoke to Debbie and I am elated with both the vehicle and the personalized deal I received. Debbie is more than a great "salesperson". She is a real deal amazing person and I would be hard pressed to ever buy from someone else again. To the other dealerships- take note! This is how you earn satisfied customers for life. Also, they have a pretty sweet fishtank :) Thanks Debbie- you made it possible for me to get an amazing car at an amazing deal. I appreciate your time and LOVE the fusion even more every time I drive it! More

As always my experience at Tom's Ford was a pleasureable one. Debbie is one of the best Sales people I have ever dealt with when getting a new vehicle. She is always very kind and helpful, not pushy, atte one. Debbie is one of the best Sales people I have ever dealt with when getting a new vehicle. She is always very kind and helpful, not pushy, attentative and a true pleasure. The paperwork was ready when they said and signing couldn't have been easier. Thanks again for a great car leasing experience. More

I highly recommend Tom's Ford and Marc Brennan as your salesperson. This is my second purchase, and I feel like the dealership and the salesperson will be my life-long go-to's for my car. The dealership salesperson. This is my second purchase, and I feel like the dealership and the salesperson will be my life-long go-to's for my car. The dealership itself is very nice. The atmosphere is friendly, which makes it easy and comfortable when looking for a new car. Everyone in the dealership is friendly and says hello to you. I took my first vehicle into the service department for oil changes and found the service department to have the same sort of professionalism. My salesperson Marc was very thorough in explaining everything to me about my new car. He offers a continued relationship to you with himself and the dealership after the purchase of your car..he was really helpful in saying to let him know if I ever needed anything or had any questions. I think it is always a bonus to do business and work with someone that you just genuinely like, and that's how I felt about going through the deal wtih Marc. This dealership is family owned, and the family owned feeling very much oomes out when your picking your vehicle, and going through the financial process. Highly recommended! More

it was time to turn my lease and decided to go to Tom's since it is close to home. I've been leasing vehicles since 1997, and Tom's stands out. The place is clean and professional. Enrico was available as since it is close to home. I've been leasing vehicles since 1997, and Tom's stands out. The place is clean and professional. Enrico was available as soon as I walked in the door. He was friendly and pleasant to deal with. We took a test drive where he explained all the new features in the Fusion I was interested in. Once my decsion was made, hegot everything ready. He even called my insurance company to transfer my coverage - a first for me! Since it would a bit to get the ready to leave, I decided to wait in the waiting area. While waiting, I also saw how attentive Tom's treats their service customers - which is why I'll be taking the car back anytime I need service. When my car was ready, Enrico once again explained all the features of the touch screen. He was great. My experience at Tom's was great - I'd recommend them to anyone looking for a Ford product. More

I HAVE TO SAY THAT BUYING A NEW TRUCK AT TOM'S FORD WAS THE EASIEST, MOST ENJOYABLE TIME I HAVE EVER HAD BUYING A VEHICLE. EVERYONE WAS VERY NICE AND FRIENDLY. VINNY WAS EXTREMELY KNOWLEDGEABLE ON ALL AS THE EASIEST, MOST ENJOYABLE TIME I HAVE EVER HAD BUYING A VEHICLE. EVERYONE WAS VERY NICE AND FRIENDLY. VINNY WAS EXTREMELY KNOWLEDGEABLE ON ALL ASPECTS OF BUYING THIS VEHICLE, AND TREATED US LIKE FRIENDS NOT CUSTOMERS. I HAVE TO SAY THAT SCOTT NUSBAUM, THFINANCE GUY, WAS GREAT TO WORK WITH AS WELL. HE HAD A GREAT PERSONALITY AND MADE THE WHOLE PROCESS FUN INSTEAD OF US JUST FEELING LIKE ANOTHER CUSTOMER. WE HAVE RAVED ABOUT THE WAY WE WERE TREATED AT TOM'S FORD TO EVERYONE WHEN SHOWING OFF OUR NEW TOY. THANKS AGAIN EVERYONE FOR MAKING ANOTHER ONE OF OUR DREAMS COME TRUE..... More

I was Not in the market for a New truck but when i drove by and saw the selection I just had to stop. I met Joe Nesci and found him wonderful to talk to and not pushy! We walked around & we spotted my truck by and saw the selection I just had to stop. I met Joe Nesci and found him wonderful to talk to and not pushy! We walked around & we spotted my truck, beautiful one year old & extremely clean... Told him a number I could do since I was not really looking and we came to a very nice deal so I had to buy... Love It! More

Enrico was top notch with product info and personal presentation. Top sales associate,pleasure to deal with ,made whole process that much easier. William J. Smith 15 Passaic Street Middletown N. presentation. Top sales associate,pleasure to deal with ,made whole process that much easier. William J. Smith 15 Passaic Street Middletown N.J. 07748 More

After 14 years, 200k miles and quite a few repair bills on my old Dodge pickup, it was time for a new one. I was impressed with the new EcoBoost motor so I decided on a new Ford F150. I built my new truck on my old Dodge pickup, it was time for a new one. I was impressed with the new EcoBoost motor so I decided on a new Ford F150. I built my new truck on Ford's web site and then clicked find my truck. I was contacted by a sale person from Fullerton Ford, (my local dealer) and was just given lip service and from his attitude I could tell he really couldn't be bothered. "Yeah come down to the dealership and we'll see what we can do". I called Malouf Ford, same thing. Hmmm seems like no one really cared to make a sale of $40,000. Go figure!! I searched through all the central Jersey dealers for what I was looking for. I made several other calls to Liccardi Ford and Flemington Ford and still the same attitude from the sales reps. I finally came across Tom's Ford in Keyport. Charlie Schaub took my call. I told Charlie I found what I was looking for on their web site. Unfortunately he said that truck was on order and about 3 weeks to a month away from arriving at the dealership. Not to worry he said, I'll find your truck for you. Right there on my first call to Tom's Ford he started searching through other dealers inventory and found my truck!! Unbelievable!! Charlie told me he'd have the truck by mid week, (this was a Saturday when I called). We agreed on a price and terms and then he handed me over to Enrico Cuzzi to finalize the details. Enrico and Charlie for that matter, are very professional and knowledgeable about what they do. I was at ease with both of them right from the start. Enrico gets on the phone and in less than 5 minutes everything was done!! That Tuesday I get a call from Charlie saying unfortunately that truck was sold and he had a couple others lined up that would suit my needs. He took the time to go over all the trucks he had found and answered all of my questions. He finally found my truck in Delaware. They sent a driver down to pick it up the next day!! All of this going on and I never stepped foot in the dealership!! With my work schedule I couldn't pick it up until Saturday. Ok no problem, what time would you like to pick it up? (This is a car dealer bending over backwards for me??!!) He went over everything they were going to do to ready the truck for me. Complete detail, make sure everything is in top notch form and fill the tank. Wait a minute I said. You're going to fill a 36 gallon gas tank?? Charlie sounded a little surprised by my question. I told him with every single vehicle I've bought in the past 30 years, I've had to drive from the dealership and find a gas station QUICK! He told me they do that for every single customer!! Unheard of in this industry!! I arrive at Tom's Ford an hour late and guess what? No problem again. I see my new baby right in front of the door and it's gorgeous!! Having never met Enrico before he comes out and said you must be Bob. I guess he could tell from my ear to ear grin. What a nice guy. We walked around the truck as he pointed out various features about it. We went inside to take care of the paperwork. Oh boy, here it comes, 3 hours of waiting while the forms are produced. Nope wrong again. All the paperwork was ready and waiting for me to sign. I was in and out of the finance office in less than 5 minutes!! Honest!! Usually this is when they throw you the keys and say have a nice day. Nope, wrong again. Enrico takes me out and goes over every single little thing about the truck. With a showroom full of people he takes about a half an hour of his time to acquaint me with my new truck. A couple of fist bumps and a buddy hug and I'm good to go!! I can't begin to say enough good things about Tom's Ford, Charlie Schaub and Enrico Cuzzi. You guys are the best. Thank you so very much for such a pleasant truck buying experience!! You have a customer for life and I will tell anyone who will listen that Tom's Ford is the place to buy your next vehicle. Just tell them Bob The Appliance Guy sent you. Thanks again!! Sincerely Bob Graham The Appliance Guy More