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Tom's Ford

Keyport, NJ

4.9
776 Reviews
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200 Highway 35

Keyport, NJ

07735

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Showing 776 reviews

June 16, 2015

I Love Tom's Ford and you will too!! My aunt and uncle recommended Debbie a few years ago when I needed a new car, and then INSISTED that I utilize her services. I had never gotten a new More

by karasicorrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Enrico Cuzzi
June 14, 2015

Best Sales Person and Dealership I have been buying my vehicles for many years @ Tom's Ford. I was in the need of my oldest sons 1st car a few years back and all I had to do is call More

by LCarr19229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 08, 2015

Great 6th experience with Tom's Ford in Keyport My husband & I just leased our 6th vehicle with them & as always, couldn't be happier with our experience. We are having another baby so we moved up f More

by Lisak1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrico Cuzzi
June 06, 2015

Extremely pleased! I drove an hour to get to Tom's Ford and it was well worth the trip. My husband ordered a new car at the Ford dealership where he works, 5 weeks later More

by Kim0523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shane Carney
June 05, 2015

Very Happy I recently purchased a new Ford Escape from Tom's Ford, everybody was very nice and pleasant and very intelligent about the vehicles. I high Recommend More

by fjw1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bastedo
May 28, 2015

I will continue getting my Fords at Tom's Ford. Rod Anderson and Keith Ozut got the job done with zero nonsense. Rod knew exactly what I wanted when I was shopping for my Focus back in 2012 and aga More

by ChrisHansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 22, 2015

Matt a great Salesman working for a great dealer Come on come all, and leave behind your "car salesman " stereotypes. Tom's Ford first earned my respect with their excellent service team -Denis More

by Drock813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2015

VERY HELPFUL TO SENIORS , AND A VERY GOOD PRICE. AS A SENIOR, I DIDN'T KNOW WHICH WAY TO GO. BUY OR LEASE. HOWEVER, AFTER TALKING TO MATT, ALL MY QUESTIONS HE ANSWERED HONESTLY. I COULD NOT BE HAPPIE More

by grandmaoddo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 16, 2015

Former Customer - Stay away! I purchased a certified used Ford 500 from Toms Ford in 2007 - overall good experience so when ready to trade it in figured I would go back. There w More

by Former Customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
May 23, 2015 -

Tom's Ford responded

There are times in business where it doesn't make sense to continue a relationship with a customer. This is one of those cases. Our policy is that we do not accept another dealer's lease returns on our lot. We have designated spaces for these vehicles which on many occasions take more than a month to be picked up. If we were to make a concession, we would do so for people who treat our staff with dignity and respect. In this case, we had documented notes of disrespect that this customer expressed to our staff. When it came to drop this Mustang off, the customer was beyond disrespectful to every staff member they spoke to. Once we said that we wouldn't take the vehicle we were threatened that they would attack us via social media. Fortunately, all of these call are recorded. There isn't a chance we would ever do business with this customer in the future because we appreciate our staff and do not appreciate being threatened. We can't say enough how much we love our customers and they love us back. In this scenario...neither party was "feeling the love" and sadly both parties lose.

May 14, 2015

First Class Service! This was the first time I ever entered into a lease for a business vehicle, since I usually purchase. I was nervous at first and thought I wouldn't un More

by Debsab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Enrico Cuzzi, Michael Deblasi
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