Tom's Ford

Great service with Ken Gann even on New Year’s very knowledgeable about ford F150s Armand in finances was lightning fast! knowledgeable about ford F150s Armand in finances was lightning fast! More

I been dealing with Tom’s for since 2017 they are most honest and great service that I ever had with a dealer ship I would suggest everyone go there honest and great service that I ever had with a dealer ship I would suggest everyone go there More

I brought my 2022 Ford Explorer into the service area for a routine oil change and to be looked at, as it appeared that the transmission was slipping. I was informed the same day that my front driver side ax a routine oil change and to be looked at, as it appeared that the transmission was slipping. I was informed the same day that my front driver side axel was cracked and needed to be repaired. The part was going to be ordered and I was to be updated on when the parts arrived so I could bring my car back to the service shop. A full business day and half passed without a call. I reached out to the manager, to be told that he had a very long " to do " list on Monday and was not able to call me with an update (Strike #1). I proceeded to ask if I can have a loaner vehicle when my car is in the shop as its required for my job and family commitments . The service manager indicated that there were 19 people ahead of me waiting for a loaner. I asked if I can rent a car on my own and have Toms ford reimburse me, and was told that corporate offices needed to approve this. When I asked if he would proceed with the request, there was silence. I personally reached out to corporate that evening and was informed that Toms ford indeed could reimburse me for a rental car ( Strike #2) Lastly, when I entered my car, I noticed the oil life was not reset, neither was the oil change sticker, leaving me to wonder if my car even had the oil change I was told it had ( Strike #3). As a 30 year returning customer of Toms Ford and daughter of a Ford Employee for 30 years, I am ashamed at the poor quality of customer treatment when in a time of need. I will certainly not be returning to buy a new car when my lease is up on this one. More

Billy Ponath was a great help and asset to your organization. Very knowledgeable and attentive. organization. Very knowledgeable and attentive. More

I had been searching online for a 2019 or 2020 F150 and thought I had found my vehicle at a different dealership. I wanted to do my due diligence, I had seen a tuck online that checked all the boxes, so my thought I had found my vehicle at a different dealership. I wanted to do my due diligence, I had seen a tuck online that checked all the boxes, so my wife and I decided to take a ride to Tom's Ford. It's about an hour from where we live. When we pointmentwalked into the dealership, the receptionist greeted us with a smile and offered us a beverage. We didn't have an appointment, but in just a few minutes she connected us with John Luberto. We told John which vehicle we had seen online. He brought it out front, spent a few minutes with us going over the truck, but a plate on it and sent us on our test drive. The truck was in pristine condition. Carfax showed that it was sold and serviced at Tom's Ford at regular intervals. when we returned, we discussed pricing and fees, and .99% financing on certified preowned. John gave us all the info up front. My wife and I said we'd think about it, but I think we had already made up our minds. John was not only my salesperson, but he also handled the financing, so I was relieved of the uncomfortable experience of having to sit with a hard selling finance manager. John gave us all our option and gave my wife and I a few minutes in private to discuss. Never a hard sell. It has truly been a pleasure working with John Luberto and Tom's Ford. More

We went to Tom’s Ford for the purchase of my vehicle. We worked with John and had a great experience. He was very helpful and accommodating. He got right to the point and and was extremely knowledgeable We worked with John and had a great experience. He was very helpful and accommodating. He got right to the point and and was extremely knowledgeable about every step of the process. I never felt pressured and highly recommend getting a car there. Five stars!!! More

Very nice and friendly salesman. Returned calls as needed. Highly recommend him. Thanks Marc Brennan Returned calls as needed. Highly recommend him. Thanks Marc Brennan More

Rod is awesome. Made order so easy and thorough. Can't wait for my maverick Made order so easy and thorough. Can't wait for my maverick More

Very easy and smooth process! I love my new explorer. Our sales Rep was awesome and staff is very friendly. 100% recommend. I love my new explorer. Our sales Rep was awesome and staff is very friendly. 100% recommend. More

Toms ford employees are top notch. My sales Armaam was so helpful and respectful. The buying process was a breeze. We built my super duty exactly the way I wanted it. I would recommend My sales Armaam was so helpful and respectful. The buying process was a breeze. We built my super duty exactly the way I wanted it. I would recommend them to anyone and would purchase from them again and again. More