Tom's Ford

I scheduled service for a recall issue a week ago via the FordPass app. When I arrived for the appointment on 11/13, I was informed that the appointment had been automatically cancelled by their "system" b FordPass app. When I arrived for the appointment on 11/13, I was informed that the appointment had been automatically cancelled by their "system" because of lack of a VIN number (keep in mind, the FordPass app KNOWS the VIN number). It seems the system does not flag these issues for service managers so the missing information can be included but rather just summarily cancels the appointment. At no point was I informed there was an issue or that the appointment had been cancelled. I drove over an hour, leaving a location where I could have performed some work for a friend and now I didn't have range to get back so that equated to a lost day. I was also informed that they could not reschedule me until 12/9 (almost a month later) as they only have ONE EV technician. I likely will not be back. More

The staff at Tom’s ford are fantastic. When my wife and I arrived to look at a 2019 Ram Limited, we were immediately greeted by the receptionist Donna. She knew we had an appointment to When my wife and I arrived to look at a 2019 Ram Limited, we were immediately greeted by the receptionist Donna. She knew we had an appointment to meet sales rep Corey Johnson. She found Corey immediately, but unfortunately I missed a text that Corey sent the day before that the vehicle was offsite being detailed. Corey was very apologetic because we drove over an hour to see the vehicle. We told Corey it was our problem for missing his text and asked him to notify us when the vehicle was onsite. He called me a two days later to confirm the vehicle was onsite, and to reschedule the appointment, which we did. Upon arrival for our appointment, Donna told us it was Corey’s day off and we met with Robert Delarosa. Robert is a fantastic sales pro. We went and checked out the Ram and Robert took the time to show us every aspect of the vehicle. We took a test drive with Robert and I asked if a couple of things could be addressed. He said that was no problem. We were very impressed with Robert because of his knowledge of the vehicle, and his enthusiasm of the dealership. He answered all our questions, and even dealt with our insurance company to secure our ID card. Another plus was Sales Manager John Luberto, who made sure that we were comfortable with the process. We then met the finance manager Armaan Datt. He already had all the paper work ready to be reviewed and signed. The whole experience of dealing with Tom’s Ford deserves five stars. They go the extra mile in customer service, and I would recommend to anyone. More

Gerry Donaghue made buying my Ford Bronco a stress free and pleasant experience. He patiently answered all of my questions and provided me with the best options for my budget. Armaan Datt helped me choos and pleasant experience. He patiently answered all of my questions and provided me with the best options for my budget. Armaan Datt helped me choose a warranty plan to fit my needs. There was never any high pressure sales talk. I am a repeat customer and thoroughly enjoyed the buying experience! More

Incredible place Debbie the absolute best Do not go anywhere else service department couldn't be more helpful expert workmanship anywhere else service department couldn't be more helpful expert workmanship More

Great service my salesman rob was great,very helpful top rating ,everyone treated me so well would recommend to everyone looking to purchase a vehicle stop here rating ,everyone treated me so well would recommend to everyone looking to purchase a vehicle stop here More

Debbie was wonderful. Everything was very easy very comfortable. I will definitely refer my friends and family to Tom Ford especially Debbie Everything was very easy very comfortable. I will definitely refer my friends and family to Tom Ford especially Debbie More

I was very happy with my saleslady Debbie. She was so friendly and i never felt like i was fighting with her over anything. Previous dealerships were very confrontational but not here. Toms Fo She was so friendly and i never felt like i was fighting with her over anything. Previous dealerships were very confrontational but not here. Toms Ford gave me the same price as when i built my Maverick on Ford.com and that is exactly what i wanted. Im very pleased with the experience and would highly recommend them. More

Andrea and Marc were great team and always take care of me. That’s why I love Tom’s Ford me. That’s why I love Tom’s Ford More

I have been a customer of Tom's Ford for more than 15 years because I always receive great customer service. My salesman Mark Brennan always goes out his way to find me the vehicle that I am interested years because I always receive great customer service. My salesman Mark Brennan always goes out his way to find me the vehicle that I am interested in and to secure me the best deal possible. He makes the transition very easy for me, and he is a pleasure to deal with. Thank you to Mark and to the staff of Tom's Ford for making the car buying process stress free. More

Gerry Donaghue is the absolute best! I have been a Tom's Ford customer for 30 years and highly recommend this dealership. Everyone is friendly and helpful. I have been a Tom's Ford customer for 30 years and highly recommend this dealership. Everyone is friendly and helpful. More