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Tom Wood Volkswagen - Service Center
Indianapolis, IN
114 Reviews
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114 Reviews of Tom Wood Volkswagen - Service Center
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November 09, 2017
Tom Wood Volkswagen Services I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite som I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite some time. I just recently got my oil changed at your location earlier today. Unfortunately, this will be my last time ever paying for service at your facility. The past times I have brought my vehicle in to get my oil changed, it took at least 2 hours to get it done. This time, I made sure to make an appointment ahead of time to avoid the wait. It seems every time I arrive and walk into the office to speak to someone to check my vehicle in, there is almost no one in the office. The only one to two people in the office are either on the phone for what seems to be a long period of time, or talking to each other and ignoring that I have been standing in front of them for at least 5 minutes. I understand they are busy, but I am also in customer service and don't just ignore a customer that just walked in and leave them standing there for a period of time. It doesn't matter what age the customer is that walks in, it's unacceptable, and I wouldn't be writing a complaint if it hasn't happened every single time I have brought my vehicle in. No one has EVER came to get me in the waiting area to notify me that my vehicle service has been completed, or close to being done. From past experience, I have always known to go check myself at the office after at least and hour and a half of waiting to see if my car is ready or close to being done. I made my appointment today for 1:30pm and had class at IUPUI downtown at 3pm. You would think an oil change wouldn't take more than 30-45 minutes, let alone two hours. Especially if you had previously made an appointment ahead of time to avoid this from happening again. The customer service I have encountered countless of times, and the amount of wait time I have had to endure for AN OIL CHANGE is disappointing and continues to be a let down. I also had to miss my college class because of this. I parked my car in the garage at 1:15pm and did not pull out of the parking lot until around 3:30pm. I will be sure to hinder other Volkswagen owners from ever using your services, even if it's a small service such as a basic oil change (unless they want to wait 2 hours or more). Over priced for the lack of customer service and efficiency. More
by mariah_123
Employees Worked With
Jon Dwyer
October 20, 2017
Best service department in town. I drive over an hour to have all of my vehicles serviced here. Jon Dwyer is the guy I trust and always will, he has never let me down! I drive over an hour to have all of my vehicles serviced here. Jon Dwyer is the guy I trust and always will, he has never let me down! More
by Bad Dog
Employees Worked With
Jon Dwyer
October 19, 2017
Used Car Drama I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service t I purchased a used Volkswagen from another Tom Wood dealer, but brought it to Volkswagen to get a second ignition key. During my visit, the service technician found several other problems with my car. He said that they had recommended service to the previous owner. The service staff could not have been more helpful. The service tech (James) took time to show me exactly what needed to be repaired on my car to make it safe for my granddaughter to drive. They immediately offered me a loaner car. Jack Harrell took time to talk to the general manager to see if he could help with the repairs. He also recommended that I contact the general manager at the dealership where I purchased my car to see if they could help since I had purchased the car less than two weeks ago. My initial conversation with the dealership did not go well since I bought the car "as is". I was able to follow up with the general manager who was very willing to help me, and offered options to my service needs. When I returned to The Volkswagen dealership I found that they had already started the repairs on my car. I instantly thought that I would be responsible for the expense of all the repairs. That's when I was introduced to Sam and Joe. After explaining the entire situation to them, Joe instantly got on the phone with the general manager from the selling dealership and worked out a plan to help with the repairs on my car. WOW! I have never worked with a car dealership that went to so much effort to make sure that I was happy with the outcome of my service / purchase. They truly went the extra mile to put their customer first. What a great first impression. Thanks More
by Nana
Employees Worked With
Joe Jacobson, Sam Trezzo, Jack Harrell
October 03, 2017
My Jeep Jon Dwyer (service advisor) and Kyle Cordova (technician) did a great job taking care of my Jeep. Even bringing in an offmake they had the parts ready Jon Dwyer (service advisor) and Kyle Cordova (technician) did a great job taking care of my Jeep. Even bringing in an offmake they had the parts ready to go when I got there. The service was quick and high quality and is why I continue to return there even though I no longer own a VW. More
by Kyle Gibson
Employees Worked With
Kyle Cordova, Jon Dwyer, Damon Eacret
October 01, 2017
One of the best GM's I've ever come across Helping the customer find the best car and have the overall best experience when it comes to buying cars. Best of the best when it comes to GMs. If yo Helping the customer find the best car and have the overall best experience when it comes to buying cars. Best of the best when it comes to GMs. If you need to buy a car THIS IS THE GUY TO GO TO. More
by Henry
Employees Worked With
Joe Jacobson, Vu Tran
October 01, 2017
I love their service department Love their service department, my Step Dad Marc comes here and now I go here for all my GTi's maintenance, Jack is awesome. Last time while my Step D Love their service department, my Step Dad Marc comes here and now I go here for all my GTi's maintenance, Jack is awesome. Last time while my Step Dad and I was getting my work done, I started looking at the new vehicles and checked out a new GTI with APR. Was greeted by a friendly receptionist, then Jack sent me to a friendly salesman named Sam and got to meet the GM personally! I have not purchased a vehicle yet ( saving up) but when I do, I'm going to Tom Wood VW. Great place to go; dealership is awesome looking, free snacks and everyone is happy! More
by McMill1956
Employees Worked With
Joe Jacobson, Sam Trezzo, Jack Harrell
September 11, 2017
No problems! I got in on time. They were done before the estimated time I was told it would take and the cost was what was estimated. No complaints! I got in on time. They were done before the estimated time I was told it would take and the cost was what was estimated. No complaints! More
by Kevin, 710
Employees Worked With
Vu Tran, Denver Woods, Jon Dwyer
August 25, 2017
Efficient Friendly on time.They got me in and out without trying to sell me anything extra.the waiting area was clean and very comfortable.overall a very good e Friendly on time.They got me in and out without trying to sell me anything extra.the waiting area was clean and very comfortable.overall a very good experience More
by Wild bill
Employees Worked With
Anya Bass
August 23, 2017
My service was excellent My Service was quick and easy. Brought me to work Finished before expected time. Friendly staff. Cleaned car. Call to see if I was satisfied. Very h My Service was quick and easy. Brought me to work Finished before expected time. Friendly staff. Cleaned car. Call to see if I was satisfied. Very happy with service. More
by Hammy64
Employees Worked With
Damon Eacret
July 30, 2017
Superior customer service We had some issues with a recently purchased vehicle. In lieu of our original salesperson who was not in today, he was absolutely wonderful. He dealt We had some issues with a recently purchased vehicle. In lieu of our original salesperson who was not in today, he was absolutely wonderful. He dealt with our problem with care and professionalism. We felt truly cared for at this dealership. More
by Serena
Employees Worked With
Rob Pucci
