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Tom Wood Volkswagen - Service Center

Indianapolis, IN

3.6
113 Reviews

113 Reviews of Tom Wood Volkswagen - Service Center

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August 08, 2018

Car was not ready when I Picked up after call it was ready Very very disappointed once again the car needs where not completed as stated by the service manager who called and said it was ready for pick up Car More

by Margot123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob in service department
Aug 09, 2018 -

Tom Wood Volkswagen responded

Hi Margot, thank you for bringing this to our attention. Your concerns are our concerns, and this is never how we want our customers to feel. We have very high standards for our service department employees here at Tom Wood Volkswagen and we did not meet these when we worked with you. I would like to speak with you as soon as possible to discuss what happened. If you could, please contact my either by phone at 317-705-7862, or via e-mail at george_walker@tomwood.com. Thank you. –George Walker, Service Manager at Tom Wood Volkswagen

August 01, 2018

Great exprience Maintenance worj always done timely and correctly. Service advisor was very courteous, knowledgeable. Very attentive to my concerns, and made suggesti More

by Gene1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Dwyer
Aug 02, 2018 -

Tom Wood Volkswagen responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

July 03, 2018

Complete 180 in just 2 years June 2018 - I’m not sure what’s happened to this dealers service department over the past 2 years, but it’s unbelievable. In April 2016 when I origina More

by Danbrenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Harrell
Jul 09, 2018 -

Tom Wood Volkswagen responded

Hello Bob, thank you for taking the time to complete this review. To gain a better understanding of your situation, please contact me directly so that we may come up with a resolution. You can reach me at 317-705-7382, or via e-mail at george_walker@tomwood.com. Thank you. -George Walker, Service Manager at Tom Wood Volkswagen

May 18, 2018

Poor customer service Service department had my car from Thursday until Wednesday of the next week to diagnose a brake problem. I had to call every day to check on the sta More

by Mitchmom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
May 21, 2018 -

Tom Wood Volkswagen responded

Hi Jane, thank you for leaving a review and taking the time to chat with me. After our conversation, I believe we have resolved the concerns you had in your review. If you would like to talk further, please contact me directly at (317) 705-7382 or george_walker@tomwood.com. Thank you. -George Walker, Service Manager at Tom Wood Volkswagen

May 09, 2018

Takin care of my bug Took my VW bug in for its 80 K check up. The dealership got me in and out in short time and their driver took me to my office and pick me up when the More

by JWswim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles the Shuttle Driver , Vu Tran
May 16, 2018 -

Tom Wood Volkswagen responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

April 26, 2018

Excellent Express Service. I had excellent service for an express oil change, they provided photos for some cracked boots in my suspension system. The only glitch was that a ser More

by Coppermom5755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
May 07, 2018 -

Tom Wood Volkswagen responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

April 06, 2018

Totally Satisfied I worked with Vu, my service advisor, again and felt very comfortable with his advise and suggestions on service and parts required. I can’t say enou More

by Paul1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vu Tran
May 07, 2018 -

Tom Wood Volkswagen responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

January 22, 2018

Key replacement Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to More

by Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denver Woods
Jan 24, 2018 -

Tom Wood Volkswagen responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

January 17, 2018

Awful customer service Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable fr More

by Emanbishara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke David
Feb 06, 2018 -

Tom Wood Volkswagen responded

We are incredibly sorry to hear of this- Please reach out to me so I may rectify the situation. Thank you for your feedback, and we hope to see you on your next service visit. Kindest Regards, Jerry Williams, Service Manager at Tom Wood Volkswagen, 317-705-7024, Jerry_Williams@tomwood.com

November 09, 2017

Tom Wood Volkswagen Services I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite som More

by mariah_123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon Dwyer
Nov 17, 2017 -

Tom Wood Volkswagen responded

I certainly can understand your frustration with this service question. And as a store we value greatly our customers and our online reputation. It is not only our job but our duty that each and every customer leaves our facility with the satisfaction that we did everything we could to make their visit fair, enjoyable, and pleasant. Thank you for bringing this to our attention, we will continue to focus on making your experience a pleasant one and communicating more clearly.

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