Tom Wood Volkswagen - Service Center

Pushed expensive repairs on us with little communication. I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and commun I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and communicated via text that close to $4K in repairs and parts were needed. We did not have any opportunity to negotiate for after-market parts or ask which parts were absolutely necessary. We did not really have a chance to even ask questions. My husband was told that either we pay for this sweeping repair or the car will be done. We felt backed into a corner. At the same time, the service department told us the car would be ready on Tuesday. We received no communication either way. By Wednesday, I had contacted the dealership twice. I had a staff member tell me I "wouldn't be able to get through" to our service technician with no explanation. We later learned he was on PTO, which was fine, but the tech made me feel bad for contacting them. When we arrived late Wednesday to pick up my car, my husband again questioned the service department about why all the parts were needed. The service manager told me it was my fault the car's engine nearly failed because I didn't do regular maintenance. Funny, as I had an oil change five weeks ago. He also told us these types of repairs shouldn't happen to a relatively young car (2015/77K miles). But, he still failed to explain what the root causes were, other than me being inept at scheduled maintenance. The repairs were fine. The car no longer hiccups or dies at stop signs and it accelerates just as it did when I bought it. Long story short, this is not the first time I've had trouble with this dealer's service center. I can honestly say I will never buy another Volkswagen because of this experience. More

Always great The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in rec The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in record time. More

They reward repeat customers Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for re Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for repeat customers! More

All around great experience Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interes Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interesting! Very knowledgeable! More

Amazing Service Jack Harrell and the Service Team were amazing, Helpful and very Courteous to me throughout my service experience. They assisted me with my appointmen Jack Harrell and the Service Team were amazing, Helpful and very Courteous to me throughout my service experience. They assisted me with my appointment and replacing my windshield wiper blades. More

Great Service Car was in and out in no time for regular service maintenance! Service technician kept updating me along the way on the status as I waited! Car was in and out in no time for regular service maintenance! Service technician kept updating me along the way on the status as I waited! More

Amazing work done at tom wood Can speak for other but my experience is awesome. They got my car back on the road better than before. Can not say enough for all the crew on the serv Can speak for other but my experience is awesome. They got my car back on the road better than before. Can not say enough for all the crew on the service More