Tom Wood Volkswagen - Service Center

I have used this service dept for 20 years. This is the first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I neede first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I needed a new battery, I didn’t. And needed new wiper blades. I didn’t. Not happy this time around. Will go go elsewhere from now on. More

I went in for oil change service. The dealership is clean people are very polite and there are amenities and kind of a museum. My only complaint is it took so long. people are very polite and there are amenities and kind of a museum. My only complaint is it took so long. More

Brian from the service Dept, took really good care of my son's R line Jetta. Got him in quick to repair a punctured tire and took care of a maintenance issue that we thought we would have to wait a few days son's R line Jetta. Got him in quick to repair a punctured tire and took care of a maintenance issue that we thought we would have to wait a few days on. We were in and out in 24 hours. Then he had the car washed as well. That was a really welcoming event since Crew Car wash was closed during these "pandemic times." Great service dept! More

Pushed expensive repairs on us with little communication. I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and commun I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and communicated via text that close to $4K in repairs and parts were needed. We did not have any opportunity to negotiate for after-market parts or ask which parts were absolutely necessary. We did not really have a chance to even ask questions. My husband was told that either we pay for this sweeping repair or the car will be done. We felt backed into a corner. At the same time, the service department told us the car would be ready on Tuesday. We received no communication either way. By Wednesday, I had contacted the dealership twice. I had a staff member tell me I "wouldn't be able to get through" to our service technician with no explanation. We later learned he was on PTO, which was fine, but the tech made me feel bad for contacting them. When we arrived late Wednesday to pick up my car, my husband again questioned the service department about why all the parts were needed. The service manager told me it was my fault the car's engine nearly failed because I didn't do regular maintenance. Funny, as I had an oil change five weeks ago. He also told us these types of repairs shouldn't happen to a relatively young car (2015/77K miles). But, he still failed to explain what the root causes were, other than me being inept at scheduled maintenance. The repairs were fine. The car no longer hiccups or dies at stop signs and it accelerates just as it did when I bought it. Long story short, this is not the first time I've had trouble with this dealer's service center. I can honestly say I will never buy another Volkswagen because of this experience. More

Always great The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in rec The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in record time. More

They reward repeat customers Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for re Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for repeat customers! More

All around great experience Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interes Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interesting! Very knowledgeable! More