Tom Wood Volkswagen - Service Center

Brought my car to Tom Wood Volkswagen because of a recall on my car last Thursday. The staff told me it could be done within the same day, but they called me on the next day to tell me my car was ready to p on my car last Thursday. The staff told me it could be done within the same day, but they called me on the next day to tell me my car was ready to pick up without updating me and giving me a heads up on Thursday. After I drove me car home and open up the car hood, guess what, they removed my battery cover without putting it back. We called Tom Wood, they said they will get back to me later, but haven’t heard back from them. I’m so disappointed. update 2 weeks later: Called them 3 times, every time they said they would call back for update, they Never did!!! Now, I finally figured out why my battery cover is gone. Tom Wood THREW AWAY my battery cover without telling me and offering me no compensation. Now I’ll have to buy a part that’s still holds up nicely before I bring my car to Tom Wood. I had never experienced such terrible service before!!! Please, if you have any other option, don’t get your service done at Tom Wood because they will steal your parts. More

My 1-year old VW was recalled for an emissions programming problem. Waited outside the service door 15 minutes before I was greeted. Greeter said this repair should take 5 minutes. 90 minutes late programming problem. Waited outside the service door 15 minutes before I was greeted. Greeter said this repair should take 5 minutes. 90 minutes later, I was on my way. If it will take 90 minutes, please tell me when I arrive. They do use a convenient app for updates while waiting. Thank you also for the time-delay apologies and having your waiting room open during COVID. I’ll return. More

Tom Wood has the infrastructure to create a great experience. They seem to be improving over visits in last 2 years. Good job. Keep the momentum going experience. They seem to be improving over visits in last 2 years. Good job. Keep the momentum going More

Among the Tom Wood dealerships, the 96th Street VW shop is THE best! Top notch service from friendly professional people who make you glad to be there. is THE best! Top notch service from friendly professional people who make you glad to be there. More

I brought my Jetta in to get the windshield washer sprayer fixed. The pump was working. But on the driver's side, the spray was not coming out. And on the passenger side, there was not have enough sprayer fixed. The pump was working. But on the driver's side, the spray was not coming out. And on the passenger side, there was not have enough pressure. They charged me $142 to evaluate this. This was pricey, but expected. It went downhill from there They quoted me $500 to fix the 2 sprayer nozzles. This was insane. I called the other dealership in town. They quoted me $60 for labor and $36 each for VW OWM nozzle parts. At Tom Wood these parts were $110 each for the exact same parts. They said both needed replacing. Well actually this was false. As drove away, I tested the washer and the driver's side had full pressure and the passenger side had fair pressure. So only one needed replacing at best. This was really shady. I complained about the massively higher repair cost and the massively higher parts markup but got nowhere. Essentially, they tried to rip me off. They also attempted to charge me a repair supplies surcharge on the bill, but they removed that when I complained. They actually did not use any real supplies, so this was also shady. I will never bring any of my three VW's to this dealership again. You should not charge a much higher repair charge and parts charges than another local dealership. Please send you business to the other dealership in the area, Falcone. They are ethical. More

I had my car in for a manufactures recall I dealt with Brian. in the service department and he did a terrific job of communicating and clarifying any questions that I had Brian. in the service department and he did a terrific job of communicating and clarifying any questions that I had More

I have used this service dept for 20 years. This is the first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I neede first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I needed a new battery, I didn’t. And needed new wiper blades. I didn’t. Not happy this time around. Will go go elsewhere from now on. More

I went in for oil change service. The dealership is clean people are very polite and there are amenities and kind of a museum. My only complaint is it took so long. people are very polite and there are amenities and kind of a museum. My only complaint is it took so long. More

Brian from the service Dept, took really good care of my son's R line Jetta. Got him in quick to repair a punctured tire and took care of a maintenance issue that we thought we would have to wait a few days son's R line Jetta. Got him in quick to repair a punctured tire and took care of a maintenance issue that we thought we would have to wait a few days on. We were in and out in 24 hours. Then he had the car washed as well. That was a really welcoming event since Crew Car wash was closed during these "pandemic times." Great service dept! More