Tom Wood Volkswagen - Service Center

Customer representative did very good job (Xander) in handling the problem with my Jetta 2010.. handling the problem with my Jetta 2010.. More

The service team is always upbeat and friendly. They are in communication with you about your vehicle throughout the whole process. in communication with you about your vehicle throughout the whole process. More

I would never buy another Volkswagen. The car is been unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles on it. More

Just moved to Indy & wasn’t sure about going there & once there realized your awesome! there realized your awesome! More

Quick and easy oil change and annual inspection with no Quick and easy oil change and annual inspection with no appointment required Quick and easy oil change and annual inspection with no appointment required More

Very friendly service, incredibly accommodating for family. Quick and informative . Will be back for all my car needs. Very easy to schedule and drive through oil service was quick and easy family. Quick and informative . Will be back for all my car needs. Very easy to schedule and drive through oil service was quick and easy More

The people and service itself is good. BUT when I service my Impala it takes forty-five minutes to an hour for oil/filter change and tire rotation. Tom Wood's mechanics take two, yes, 2 hours for a simple o my Impala it takes forty-five minutes to an hour for oil/filter change and tire rotation. Tom Wood's mechanics take two, yes, 2 hours for a simple oil change. In the day, it took me, yes a female, 20-30 minutes. Thank God the lounge is comfortable and eating places are a quick walk. First time vacuuming and car wash wasn't done. More

No responses, had to call multiple time to check on vehicle. Unable to troubleshoot shoot bad thermostat. Simple Google search, give system and tell how to fix. Only open 730am to 6pm. Vehicle unde vehicle. Unable to troubleshoot shoot bad thermostat. Simple Google search, give system and tell how to fix. Only open 730am to 6pm. Vehicle under warranty but have to take time off work to drop off and pickup Vehicle. No loaners available. More

friendly staff, made it easy to get in and out with what i needed i needed More

Bought a car here. Service is painfully slow. 2-3 hours for simple oil changes. Prices are ridiculous. Service techs are uninformed of the progress as you wait. for simple oil changes. Prices are ridiculous. Service techs are uninformed of the progress as you wait. More